AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1464 results found
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Here we go again!
Enough already! Someone else is posting as Judith, but that person is @J***8. I am @**77, was the first Judith to ever post, and now people are wanting to know why I'm posting things that aren't like me. I have to keep telling them IT'S NOT ME! It's frustrating, giving me a reputation that I don't deserved and, furthermore, I seem to have lost my blue star and leader designation on the forums! I'm ready to sue AOL for their complicity in this and not fixing it even though I've mentioned it numerous times.
I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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Stop deleting names from a group listing in my address book. On several occasions I have sent out an email to a group and one or more of
I have several groups listed in my address book with the names of the group listed. Recently when I send out an email in bulk, one or more of the names are deleted and they do not receive the email. When I check the address book their names have been dropped from the group and I am not doing this. I want to know why this is happening.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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This awful softwear makes me sign in every time ON MY OWN COMPUTER plus pay a monthly fee.
Now it is asking me for my phone number and when i put it in, I am told you will not accept it. I am ready to scrap this and start with a good email service like gmail. old aol was MUCH better than this.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Please check the filtering system in the Mail Settings.
We tried to set up the filtering system and save it to another named folder, but it does not recognize any name that we created and gave us a message that no name was entered in the Search window".
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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So, Are we having problems again? I cant access any emails after 4/10
Aol loaded slow this morning, now I can't retrieve any emails after 4/10.
Yes, I restarted my computer, twice.I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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make AOL gold WORK perhaps
I was passed around to four different reps given three different "temp" passwords to use. finally was told that access was not granted to my account due to so much activity (duh after four AOL reps I am not shocked) and still can't sign on to my master name. Thanks AOL
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
We do not have access to account related information please call the customer support team at 1-800-827-6364.
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One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Account changes
why can't I change the master name on the account. Husband died, I am paying all the bills.
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Error:Sender address rejected: not owned by user. I get this error when trying to set up our billing program to send automatic e-mail.
Trying to set up our billing program (CUSI) to send automatic e-mail responses. We've had CUSI installed on our computer for 3+ years and now are trying to set up the e-mail function.
We provided CUSI with our AOL account credentials to allow AOL to send the automatic e-mail's. The billing program can log into AOL, we don't have an issue until the e-mail is trying to send. We get an error message as follows:Sender address rejected: not owned by user
Failed when sending MAILI would like to have one of our technicians assist you with this. Please call the AOL Desktop Gold team at 1-888-265-3733.
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I am tired of having to report the need to fix Chat rooms everyday
Will you please get the chat room fixed.. I am tired of having to report a bug every day. We should be able to see the Chat room listings, who is in the chat and then enter the chat and not have to go back and try again and again and again.. Please get your Tech to Fix this.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Please set a default email signature in AOL Desktop Gold:
1. Click the Mail menu at the top of the window.
2. Click Set Mail Signatures.
3. Select the signature you want to set as the default signature.
4. Click Default On/Off. A blue check mark appears next to the signature name.Regarding the Favorites issue please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technical Support agents investigate this.
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Problems with AOL Gold: it switches Tech Fortress to "install", no Download Manager. More to follow.
RETURN LOST FEATURES! Problems with AOL Gold: it switches Tech Fortress to "install", no Download Manager, in ALL previous version multiple attached files were received as a zipped folder instead of individual files.
Thank you for reaching out to us, we will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
Regarding the Tech Fortress issue please call us at 1-800-827-6364 in order to have one of our technicians investigate the problem.
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To truly improve my AOL Deaktop Gold experience, return to any previous version, This one stinks! Error messages are compounding.
Its bad enough to get an error 355 message repeatedly, but now I'm getting 'mail not sent because of an error'. No explanation how to fix it, what the error is, just an error. I'm waiting 3 to 5 minutes for that error to pop up, then I try again, wait again and there is the message again. The mail has not been sent. This version is getting worse instead of better. We have other things to do online than to wait 10 minutes to send one email. This is horrible. And you have the nerve to charge us for…
I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Write new software and throw Gold into the ocean. Still having problem with the software not uploading/sending emails. Gives "try again in 5
Return to old software and abandon Gold. It is terrible. Doesn't give or send email quite often. Gives "try again in 5 minutes" warnings. Also deletes my signature quite often and I have to re type it. Really awful, and they make us pay for this pain. Looking at Gmail.com.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Why am I paying for this garbage email service?
Why am I paying for this garbage email service?
I can't watch any video through AOL. I have to go through Chrome or Exployer to watch video. I can't see half of my emails. I can't click on any hyperlinks. AOL sucks.Please give us a call at 1-888-265-3733 in order to have an expert technician investigate the issues you experience.
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Ebay.com will not load
about a week ago i tried to go to Ebay.com but would not load and has been that way since. error: too many redirects..
i can use internet explorer and not a problem loading but AOL will not load
what is the problem???
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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make easy fix for users moving bace to windows 7 from win 10. Lost all my mail folders, my backup did not restore these items.
make easy fix for users moving back to windows 7 from win 10. AOL program can't be located to find organize folder. My backup didn't replace program or information.
Let me put you in touch with one of our technicians to check if they can help you out. Please call at
1-888-265-3733 -
What's with the icons in the toolbar that I keep removing and come back at next startup?
I keep removing these pointless icons I never use, but start AOL "MOLD", and they just keep coming back. How do you get rid of them PERMANENTLY ?
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
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