AOL Desktop Gold

This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

Our Feedback Policy has more on the policies that apply to your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. I just downloaded what I thought was the new AOL Desktop Gold, but I was in for a surprise. The Version No. is 11,2510, and I'm sorry to

    I just downloaded what I thought was the new AOL Desktop Gold, but I was in for a surprise. The Version No. is 11.2510, and it has the look of the AOL that I started with way back in the 1980's. Your latest update calls for a much higher version no., so I was wondering why the number I received is different.
    I will appreciate a response to my feedback.

    Thank you,
    Earl Xavier

    251st ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Welcome  ·  Flag idea as inappropriate…  ·  Admin →
  2. Returning Comments on Bug reported issues. When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. Th

    Returning Comments on Bug reported issues.

    When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. This can be hopefully helpful since so many of the AOL phone contacts are unproductive and inconsistent from one tech to another. On average, most of the phone-in tech calls’ answers to tech issues are to reinstall AOL Gold, where that often is not the solution. Their tech resolving expertise is usually very shallow. They spend more time trying to sell me a protection package than trying to find an experience supervisor to answer difficult…

    78th ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    I can escalate this to our engineers please provide me with additional details about the issue you are experiencing.

  3. Was inputting an address the system doesn't put it into the folder I have clicked on. The address shows up but only in 'general.'

    Was inputting an address the system doesn't put it into the folder I have clicked on. The address shows up but only in 'general.'

    251st ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  4. Weird Keystroke action..

    When doing a SEARCH of emails -- When one letter is typed, the cursor jumps out of the search box, back to email list
    .

    So a search of, say, a 8 letter word, I have to reposition the cursor back to the search box to type the next letter, and AGAIN, cursor jumps out of the box

    251st ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  5. Quit trying to get my cell phone number. That is one of the least secure forms of identity for me. Everybody seems to have that number.

    Quit trying to get my cell phone number. That is one of the least secure forms of identity. BTW, your content is soooooooooo biased it has zero integrity at this point. Just completely worthless.

    63rd ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Read Mail Retained in New Folder after Refresh

    I have been seeing an anomaly where some read emails are retained in the New folder even after the folder is refreshed. This seems to have been addressed twice in recent Desktop Gold version releases:

    Version 11.0.2978: "HOT Fixed! - return to New folder with read mail, read mail still shown".
    Version 11.0.3001: "HOT Fixed! - returning directly to new mail folder after close, mail marked as read still shown"

    I just closed and opened Desktop and it updated from version 2984 to 3001 and the bug remains. (For some reason the version did not update to version 3012 released…

    251st ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  7. Two factor verificaiton

    Two factor verification is becoming a real pain!!! I have to do it several times per week every time Windows or AOL updates. It is wasting my time!!! Nice to prevent hacking, but not at the expense of using the software.

    131st ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  8. AOL Desktop Gold language

    Please change my AOL Desktop Gold language back to English.

    251st ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. If there are posts about political biases in AOL, why are they "reviewed" with the Vote button turned off?

    If there are posts in this forum about political biases in AOL, why are they "reviewed" with the Vote button turned off. There may be others who feel the same way about the subject but they are not allowed to "raise their hand" along with everyone else.

    176th ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  News  ·  Flag idea as inappropriate…  ·  Admin →
  10. Fix problems

    I wish the problems AOL has would be repaired , i cant get into my mail settings to change anything concerning my mail also when i am on AOL as soon as new emails come in it shows the number of emails i have waiting however i am not able to view the emails , i have to log out then log back in before the emails will be able to be viewed. I am paying alot for service that recently has gone down hill , maybe i should check and see if the free edition of AOL is available…

    251st ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. How about adding voice and video ability like we had years ago?

    How about adding voice and video ability like we had years ago?

    251st ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Sounds  ·  Flag idea as inappropriate…  ·  Admin →
  12. "BLOCK EMAIL" made simple + easy!

    PLEASE, include a "BLOCK EMAIL" option in the drop down window when an email is clicked on. Having to type in the address(es) in the current block email system is VERY tedious and they change their addresses hourly. I AM SICK-AND-TIRED of all these, "I want to have * w/ you." emails, etc. **! Make it easy!

    4th ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    44 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    We’re adding more spam settings in the near future based on this type of feedback! Thanks for reaching out, so we can improve the ADG experience.

    Sincerely,
    AOL Product Support

  13. aol really ** anymore. very slow,

    aol needs to get on the ball. ** anymore. very slow. rooms not working 2 days now. might as well go out of business,

    49th ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. welcome screen

    KEEP UR "ANNOYING" VIDEO !!!!!!!!!!!!!!!!!!!!! THIS IS NOT UR WELCOME SCREEN !!!!!!!!!!!!!!!!!!!!! U LOSERS & LIARS

    199th ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Welcome  ·  Flag idea as inappropriate…  ·  Admin →
  15. Don't post Trump/MAGA ADS on the AOL Welcome page News Feed.

    Don't post Trump/MAGA Ads on my AOL Welcome page news feed. I am a paid subscriber who refuses to listen to Trump/MAGA lies about anyone including the Democrats.

    199th ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  News  ·  Flag idea as inappropriate…  ·  Admin →
  16. How about adding some Fonts that are known to save ink when printing

    Century Gothic
    Garamond
    Calibri
    Baskerville Old Face
    Brush Script
    Century School Book

    251st ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. 20th ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Remove from "MY" Favorites- Chat Rooms, AOL Bennefits and AOL Premium Services. At least give us the option

    Option to delete AOL Premium Services, AOL My Benefits, and Chat Rooms. These are NOT "MY FAVORITES."

    15th ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  20 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →
  19. Restore being able to see the number of emails on each screen name when changing screen names

    Restore being able to see the number of emails on each screen name when changing screen names. It was absurd that you removed this helpful feature just because someone whined about privacy!

    12th ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. When I save multiple messages on AOL Desktop Gold, I receive a confirmation. However, when I save only a single message, I do not receive a

    When I save multiple emails from AOL Desktop Gold into a folder on AOL, I receive a small confirmation message from AOL. However, if I save only a single email, I do not receive that small confirmation. Can you kindly fix this? The confirmation is very helpful because if I accidentally save a message into the wrong folder, the confirmation alerts me to my error. If a mistake is made and I have no confirmation, I'll never find the message again. Thank you for considering this.

    199th ranked
    Sign in Sign in with: AOL
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base