AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
Our Feedback Policy has more on the policies that apply to your feedback.
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Email folder/speed/funtionality problems
"HOT Fixed! - slow loading/switching mailbox folders" fixed nothing and caused more issues. I was really excited to read that you were finally addressing this problem. If anything the folders are even slower loading after this update. Also the Quick Find feature is now mostly broken. Works sometimes, not others. I need fast loading folders to sift through work-related emails. Why is email functionality not a priority with your team? I'm sure there's a lot of users who like the desktop software for work-related emails. I don't like AOL webmail. Please improve the desktop software email.
247th ranked -
#5 and #10 slots in your front page newsfeed are both taken by same filthy political attack ad. TAKE IT DOWN!!
5 and #10 slots in your front page newsfeed both taken by same filthy political attack ad. TAKE IT DOWN!! This does not belong in a newsfeed even once, let alone twice!
23rd ranked -
PLEASE stop posting photos of abused animals on welcome screen!
Many AOL users keep asking AOL to stop posting photos of abused or starving animals on the Welcome Screen, yet AOL continues to do so. There is no way to opt out of seeing these horrific photos, so you sign onto AOL and the first thing you see is a photo of an abused dog or other animal. I'm not sure any AOL administrator actually sees our requests on this because all we ever get is the robotic answer, "Thank you for your feedback." If any human AOL employee sees this, PLEASE do something about posting these horrific photos of…
17th ranked -
Use an asterisk (*) to when you have multiple spam such as Version@choice.girtin.net, version@spondulicks.org, version@suit.hygeist.org. E
Use an asterisk () to when you have multiple spam such as Version@choice.girtin.net, version@spondulicks.org, Version@suit.hygeist.org. Example: Version@ That would take care of all spam starting with Version@ and no need to list each one in the Block Spam.
32nd ranked -
spelling dictionary
You "suggestions" as to how to fix the spelling dictionary don't work as there is no option under Mail for any spelling dictionary words. Yes, the words get underlined and you can right click and tell AOL to accept the word as spelled but in the next email, the same words get underlined as wrong again. Restore the Spelling Dictionary so that words we had to it STAY in it. Before we had to pay for AOL, it worked so much better. Now we PAY you and get far less than we used to. Please fix our Personal Spelling Dictionary…
74th ranked -
Improve Sounds!
I am the one with the file of short, non-offensive wavs. I never heard from anyone about sending them to you and am not sure the best way to send them. PLEASE consider let me send them so you can consider them. I am 62 years old, not 15. The current sounds are not for my generation. PLEASE at least consider my plea. Contact me at *****@Aol.com so that I can send you the wavs, you can review them and consider weather you can use them. If you still do not want to use them, them so be it. But…
138th ranked -
247th ranked
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Don't post Trump/MAGA ADS on the AOL Welcome page News Feed.
Don't post Trump/MAGA Ads on my AOL Welcome page news feed. I am a paid subscriber who refuses to listen to Trump/MAGA lies about anyone including the Democrats.
247th ranked -
blocking emails from "host" server
would be helpful if you could get a program written to block email that are coming with the designated server as "host" - i don't have any of my email contacts coming from "host" = they are simply coming from commercial entities that i do not need in my emails
138th ranked -
G. Owen Grant I can give the engineering department advice on relabeling the print screen options so they are descriptive like they were
Print Screen Options are mislabeled
213th ranked -
AOL - you get dumber every day!!! REMOVE THEW STUPID PRINT PREVIEW!!!!!
AOL - you get dumber every day!!! REMOVE THE
STUPID PRINT PREVIEW!!!!!213th ranked -
emoji idea
I've written this idea before and have not seen a response. On most devices that offer wmoji's, it does not close the window when you select the emoji. I often like to insert several at a time. Could you please leave the emoji box open until I'm finished selecting emoji's?
Also, I would really be a good thing if when I select, "Mark as Unread" you would let the text go to bold again. This way I can see which emails I've marked to reply or deal with at a later date.
161st ranked -
Website issue
Cannot get into the Capital One website. I wasn't able to access some features of the website when i go there.
213th rankedThank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.
If your browser crashes, please try the following steps to enhance your experience:
a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
d. Edit > Select Footprints to Clear
e. Uncheck the ‘Browser Cache’ boxWe would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…
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Request Make Similar New Instant Messages
Hi I would like to request to AOL Desktop Gold please make new similar new instant messages add to AOL Desktop Gold
126th ranked -
Can Music to an AOL email or AOL mail attachment that play when it is open by recipient
To me, I think we need a way to Add Background Songs or music to email to play when the recipient opens his or her AOL email attachment note or letter. If it can be done AOL--Gold help desk live support just said cannot be done. I do not know how or if it can be done. But sure is a great idea. Thank you.
138th ranked -
have an aol address to send a commendation letter. have been looking for one for the last week,
new idea AOL ADDRESS TO SEND RECOMMENDATION LETTERS, JAJA BEEN LOOKING FOR THIS FOR A WEEK ALREADY. NON EXISTAANT
213th ranked -
I would like to use AOL chats on my devices, but you don't allow it!
I would like to use AOL chats on my devices, but as of now, you allow neither Linux computers, nor Android tablets to do so. You don't presently allow it, but that's really up to you, isn't it? Would you please accommodate it?
161st ranked -
offer help via chat for free. I'm already paying for AOL. I need to know how to forward all incoming email to a gmail account
enable free chat. I'm already paying for gold.
74th ranked -
Export Favorites to a different Browser
Please allow us to Export our "Favorites file" from AOL to another browser.
138th ranked -
Making the compose box bigger
Make the compose box field on AOL Desktop Gold bigger or expand it so that when I compose an email, it will be the format the way what I want. Make it like what you have on AOL Mail website.
126th ranked
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