AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
Our Feedback Policy has more on the policies that apply to your feedback.
-
Forget trying to fix AOL sounds and restore Windows OS media player. Simple.
Dump your version of personalized sounds and restore the Windows Media Player. There are many sites from which all kinds of sounds may be downloaded and played. You have disabled this feature and forced us to consider your selections.
10th ranked -
Address Book function
Before ADG it was possible to "letter search" the names and email addresses. That is, pressing the letter of the name or email address would take you to the first name/email address in the group with that letter. Have to manually tab down the list now to get to names/email addresses that we want to access or add to a group.
121st ranked -
The red number for new mail is much too small and we must strain to see it.
Please enlarge it. We keep checking for new mail and the number is hard to see.
54th ranked -
WRT My Mail Folders::: Add a slider bar to scroll through my 200! folders faster. too slow!
Add a slider bar to scroll through my 200! folders faster. too slow! Or add ability to sub-folder!
147th ranked -
MOVE EMAILs from SPAM/TRASH to AOL/Local folders.
Like the Android AOL App, I'd like to: MOVE emails from Spam or Trash to local or AOL folders.
ON desktop GOLD, I can MOVE ONLY from my INBOX to AOL folders, meaning that any files in SPAM and TRASH must be first moved from there to the INBOX then to a folder I want them in.
If the Android APP can, why can't GOLD?
147th ranked -
Please upgrade your Billing System to allow Members to pay manually.
Please upgrade your Billing System to allow Members to pay manually without using your Auto Pay system, I find it very inconvenient that I have to call in every month (my paydays do fall near my billing date) to make a payment over the phone, plus; there's no option to post a different amount other than what is owed.
179th ranked -
Please expand the size of attachments to more than 25 MB. Because when I tried to forward the exact email that I received, ADG did not allow
Please expand the size of attachments to more than 25 MB. Because when I tried to forward the exact email that I received, AOL Desktop Gold did not allow me to do it. I was able to send more than 25 MB of attachments from the old AOL Desktop 9.8.2.
1st ranked -
Folders can't be moved to "Saved on AOL"
We ought to be able to Copy "Saved on my PC" folders to "Saved on AOL" as there are several selective backup utilities that can only see content on "Saved on AOL" folders.
As another reviewer said, the Manage Folders functions "Move" and "Save Folder As" functions are not working.
147th ranked -
The print on e-mail is a very light blue. It should be darker like this line.
the print on e-mail is very faint. It should be darkr, and larger
179th ranked -
ADG delete option for the username(s)
Delete option for the username(s) on the log-in page of ADG
80th ranked -
forward mail
I would like to be able to forward all of my mail to another email address for answering while I am away. But all I can do is use an auto responder. There should be a an email setting of "forward all mail to: [enter an email address]" with an option to choose "until revoked" or for "X" number of days.
89th ranked -
A simple way to get rid of emails that are outdated
A simple way to get rid of outdated email
6th ranked -
The word I should always be in upper case. When I type it as i, this is incorrect. GOLD program does not show this as an error.
The word I should always be in upper case. When I type it as i (LOWER CASE), this is incorrect. GOLD program does not show this as an error.
Second issue If I have to type a word or name that is correct for my
use, I get a "QUESTIONABLE" along with YOUR list of suggestions. What happens if those suggestions are not what I need or want? There is no way to correct or amend the word in the QUESTIONABLE area. There is no cursor in that area. There is also no way to save that word IN ORDER…147th ranked -
retrieving saved Favorites
The previous AOL saved Favorites that I could open. When opened, it was a list of all of my Favorites and all I had to do was click on one and the website opened.
This stupid Gold saves as a FAV file that cannot be opened matter what I try.PLEASE GO BACK TO THE GREAT PROGRAM THAT OPENED THE SAVED FAVORITES AS A LIST SO THAT THE WEBSITE I WANT CAN BE OPENED WITH JUST ONE CLICK!!!!!!!!!!!
I AM GOING TO POST THIS MESSAGE UNTIL YOU MAKE THINGS RIGHT!!!!!!!!!!!
121st ranked -
14th ranked
-
AOL settings
i want to have single line format whenever i send emails.
104th rankedHey,
Thanks for contacting us. Can you provide more details about the single line format, so we’re better able to troubleshoot the issue?
We appreciate you reaching out.
Sincerely,
AOL Product Support -
IN THE LAST 2 WEEKS I HAVE HAD 16 TECHS UNINSTALL AND REINSTALL AOL GOLD DESKTOP-IT STILL DOES NOT WORK!
hire people who `know how to make aol work!!!
179th rankedCan you please tell us what issues are you encounter?
-
Desktop and MAC
I want your desktop to be MAC compatible!!!!
147th ranked -
allow spelling changes within spell check.
after generating an email, one uses aol spell check and comes across a misspelled word-
if the correct word is not in the suggested list, one must close spell check and manually correct the spelling in the email.
spell check should allow for changes to be made dynamically in the box where the misspelled word shows up.15th ranked -
Audio confirmation when saving a web site to Favorite Places.
I liked a feature on the old AOL software that gave you an Audio confirmation when you saved a website to a Favorite place folder. Very similar to now (on Gold) when I save an email to a folder on my "PC" you get an Audio sound plus a pop up box confirming the action. I don't need a pop up box but would like an Audio confirmation of my action.
147th ranked
- Don't see your idea?