AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. My inbox is getting more and more COMMERCIAL ADVERTISEMENTS. I pay for AOL service, I do NOT PAY TO HAVE TO DELETE unwanted email.

    My idea is for you to NOT keep sending me emails that are ADVERTISEMENTS. i'M SICK TO DEATH of money-grubbing huge multinational corporations trying so desperately to get MORE AND MORE AND MORE MONEY from me, and other people with limited incomes. It's disgusting and you people ought to be ashamed of yourselves. But of course you are not, because MONEY is all that will ever capture your attention.

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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Returning Comments on Bug reported issues. When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. Th

    Returning Comments on Bug reported issues.

    When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. This can be hopefully helpful since so many of the AOL phone contacts are unproductive and inconsistent from one tech to another. On average, most of the phone-in tech calls’ answers to tech issues are to reinstall AOL Gold, where that often is not the solution. Their tech resolving expertise is usually very shallow. They spend more time trying to sell me a protection package than trying to find an experience supervisor to answer difficult…

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    I can escalate this to our engineers please provide me with additional details about the issue you are experiencing.

  3. Article length

    How about stating how many pages one has to click through until the final conclusion of an article. After 4-5 I give up.

    174th ranked
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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. AOL Gold Slow to Respond on Welcome Page, Changing User Names and Closing AOL.

    AOL Gold Slow to Respond on Welcome Page, Changing User Names and Closing AOL.

    I tried the below AOL solutions and they do not work. This has been an issue since launching AOL Gold. My other browsers do not have these issues. Why can’t AOL get this fixed? I use Windows 10 and have been a paying customer for 19 years.

    RESPONDED · ADMINProduct Support (Product Support, AOL) responded · January 09, 2018
    To resolve the slowness and performance issues, please try the troubleshooting solutions below:
    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the…

    210th ranked
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. How to reset the AOL password on iPhone?

    Passwords are the secret keys to keep any account safe. It should never be disclosed to someone. Make sure when you are creating a password it should be strong. If in case you are getting difficulty like How to reset the AOL password on iPhone? then take the help of experts and ask them all your queries just by dialling the toll-free number on how to change my AOL password on my iPhone.

    For more:-https://getemailservices.com/reset-aol-password-on-iphone/

    210th ranked
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. weather

    The weather report should return to its previous format of 7 days.

    210th ranked
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Crashes by typing anything

    Each time I want to type something within the AOL software (regardless of whether writing an e-mail, searching for something, typing an url into the browser) it stumbles ans crashes completely. Seems to have an allergy against my keyboard or ANY keyboard.

    Best example is RIGHT THIS message I was forced to type with an alternative browser/software. Within AOL this would'nt have been possible to type! Several crushes would have been necessary to finish this short text.

    Do something right now! It's really aweful!

    210th ranked
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. AOL Does Not Offer Solutions to Bug or Feedback Reports.

    From March 14th and going forward, I have submitted:


    1. Two Bug reports.

    2. Two Feedback reports. (One response requested more information, which I supplied.)

    3. Contacted AOL via phone twice. (They were of no help.)

    When can I expect to receive a solution to the reports mentioned in the above contacts?

    I use AOL Gold and Windows 10.

    210th ranked
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. I would like to use AOL chats on my devices, but you don't allow it!

    I would like to use AOL chats on my devices, but as of now, you allow neither Linux computers, nor Android tablets to do so. You don't presently allow it, but that's really up to you, isn't it? Would you please accommodate it?

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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Have the format for the date and time be customazible.

    Have the format for the date and time be customazible.

    210th ranked
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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. ADBlock Plus

    My browser is FIREFOX. I recently moved from AOL 9.??? to AOL Gold. In the former I successfully used ADBlock Plus and was pleased with the results. I find that AOL Gold is much like AOL 9.?? BEFORE I installed ADBlock Plus. TOO MANY ADS in Gold. I contacted your support desk and was told that AOL Gold currently does NOT support ADBlock Plus. They suggested I submit this thru feedback.Roy

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    Gathering Feedback  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. words banned from chat

    Please review common words and terms that are currently banned from posting in chat rooms. For example: Magna *** Laude, a Latin term which means to graduate from college with high distinction. Also, "kitty litter" when chatting about pet cats, and "blow," as in to blow out candles on a birthday cake. Your censors apparently do not understand common English or Latin words and how they are used. There should not be any reason to prevent their posting. Not everybody's mind is in the gutter.

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    Gathering Feedback  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. download manager

    Please give me the ability to change the default folder used by the Download Manager.

    174th ranked
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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. I would like to recommend to having photos to auto-fit the window for the email.

    I would like to recommend to having photos to auto-fit the window for the email.

    29th ranked
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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. would like program like boomerang for gmail so can have draft of email sent on certain day and time you select days before it is to be sent

    Want program like Boomerang for gmail that allows you to draft email days or weeks before it is sent and this email is automatically sent on the day and time you select it to be sent.

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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Locking in English no matter where I sign on. All AOL users should be able to specify a language.

    All AOL users should be able to specify a language which always happens when they sign in.

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    Gathering Feedback  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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