AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
7 results found
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What's New page not being Kept Up to Date
The What's New page shows "March Update #1 - 3/16/2026 (Version 11.1.5071)" as the latest update. I have received two update since then. Please update the What's New page so we can see what has changed since the middle of March. Thanks.
15th ranked -
Very slow response time
I pull up an email. The header comes up ... and then I wait forever for the content to fill in. It's not my system, it's not my connection to the internet. I know because I can test. It's AOL.
22nd ranked -
Customer Support contact number
when you call support you never able to talk to someone, I was on hold for over 2hr. just hung up
46th ranked -
AOL software stopped working completely on 6/30/2026 on 3 apple device and one Windows 11 device, what the heck is going on at AOL?
Could not access email or anything else, deleted software on each device multiple times and re installed with AOL software from Apple App Store, 1 device still not working correctly and cannot access Apple Cash on my wife's IPhone and of course will never work on the new IPad. What in the world has happened to AOL? Should we immediately switch to gmail? Please advise ASAP
46th ranked -
Stop relocating the AOL icon on my desktop.
Stop relocating the AOL icon on my desktop. I have placed it just where it is most convenient for me. Please leave it alone. Not a big deal, but it is an irritant.
30th ranked -
Reporting Violations and Muting Trolls
For over a year, I've reported and complained about blatant violations of your Community Guidelines along with the inability to permanently mute apparent paid and/or alleged AOL employee trolls. One would expect if a violation is reported to receive notification whether or not it was approved or disapproved, but that doesn't happen. Further, there are trolls that post obvious lies and propaganda and beyond never getting an answer to violations, I never get an email or bell icon notification of their replies which leads me to believe these people are being protected. I'm unable to mute these people-even after muting…
46th ranked -
bring back the hover animations from version 9.0 optimized
AOL desktop gold still looks and feels like 9.0 optimized from 2003 however, there are no hover over animations like in the 2003 version, that would be a nice aesthetic touch! also provide a toggle within settings to give users the option to turn it off it they don't like it. I can provide examples if needed lol :)
30th ranked
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