AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
Our Feedback Policy has more on the policies that apply to your feedback.
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My inbox is getting more and more COMMERCIAL ADVERTISEMENTS. I pay for AOL service, I do NOT PAY TO HAVE TO DELETE unwanted email.
My idea is for you to NOT keep sending me emails that are ADVERTISEMENTS. i'M SICK TO DEATH of money-grubbing huge multinational corporations trying so desperately to get MORE AND MORE AND MORE MONEY from me, and other people with limited incomes. It's disgusting and you people ought to be ashamed of yourselves. But of course you are not, because MONEY is all that will ever capture your attention.
3rd ranked -
Gold ********!!!!!!!!!
This covers everything about AOL Gold!!!!!!!!!!!!!! AOL has completely gone to the HAWG pen with all and slop included...........
9.8 version..... Please bring back. Gold still has too many issues after how many years???????? *** SAD!!!!!!!!!!!!7th ranked -
Article length
How about stating how many pages one has to click through until the final conclusion of an article. After 4-5 I give up.
8th ranked -
AOL Return Responses – Notify Us
AOL Return Responses – Notify Us
When submitting a Bug or Feedback report, why can’t AOL send an email indicating they have responded with an answer?
Finding your responses on Feedback can be difficult and I usually don’t take the time to check, since often there are no responses. All you need to do is to link our email address, which is included in our report, to your responses.
35th ranked -
Get rid of the point system! It means nothing except a popularity contest and that is NOT what AOL is supposed to be!
The point system is a popularity contest and that's disgusting! If people don't like a post then, fine, thumbs down, but now giving points for the number of posts, the number of posts that are liked or read, is ridiculous, unfair, and totally disgusting. GET RID OF IT!
113th ranked -
Returning Comments on Bug reported issues. When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. Th
Returning Comments on Bug reported issues.
When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. This can be hopefully helpful since so many of the AOL phone contacts are unproductive and inconsistent from one tech to another. On average, most of the phone-in tech calls’ answers to tech issues are to reinstall AOL Gold, where that often is not the solution. Their tech resolving expertise is usually very shallow. They spend more time trying to sell me a protection package than trying to find an experience supervisor to answer difficult…
90th rankedWe’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
I can escalate this to our engineers please provide me with additional details about the issue you are experiencing.
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AOL GOLD the worst ever customer for 20yrs tried help 3hrs on hold disconnected 3 times finally got tech said call back in 24hrs !
Hire competent employees
247th ranked -
AOL Gold Where's the positive feedback?
AOL Gold Email tabs freeze and lockup mailbox program, Won't let me shutdown AOL program, Won't let me select: sign-on at program startup, won't let me disable search window, won't let me disable sounds or change mail settings. On installing newest AOL Gold 11.0.2844 to try and correct this, I lost all my 15 installed Tool-Bar settings and Favorite Places bookmarks. Additionally, everything runs slower in general than my old AOL Gold program. I've never seen an email program or online program so problematic and wishy-washy, unreliable. I would be embarrassed to sell a product like that.
AOL claims the…
247th ranked -
G. Owen Grant I can give the engineering department advice on relabeling the print screen options so they are descriptive like they were
Print Screen Options are mislabeled
213th ranked -
I would like to use AOL chats on my devices, but you don't allow it!
I would like to use AOL chats on my devices, but as of now, you allow neither Linux computers, nor Android tablets to do so. You don't presently allow it, but that's really up to you, isn't it? Would you please accommodate it?
161st ranked -
Have the format for the date and time be customazible.
Have the format for the date and time be customazible.
247th ranked -
words banned from chat
Please review common words and terms that are currently banned from posting in chat rooms. For example: Magna *** Laude, a Latin term which means to graduate from college with high distinction. Also, "kitty litter" when chatting about pet cats, and "blow," as in to blow out candles on a birthday cake. Your censors apparently do not understand common English or Latin words and how they are used. There should not be any reason to prevent their posting. Not everybody's mind is in the gutter.
57th ranked -
ADBlock Plus
My browser is FIREFOX. I recently moved from AOL 9.??? to AOL Gold. In the former I successfully used ADBlock Plus and was pleased with the results. I find that AOL Gold is much like AOL 9.?? BEFORE I installed ADBlock Plus. TOO MANY ADS in Gold. I contacted your support desk and was told that AOL Gold currently does NOT support ADBlock Plus. They suggested I submit this thru feedback.Roy
17th ranked -
download manager
Please give me the ability to change the default folder used by the Download Manager.
188th ranked -
I would like to recommend to having photos to auto-fit the window for the email.
I would like to recommend to having photos to auto-fit the window for the email.
40th ranked -
Locking in English no matter where I sign on. All AOL users should be able to specify a language.
All AOL users should be able to specify a language which always happens when they sign in.
65th ranked -
would like program like boomerang for gmail so can have draft of email sent on certain day and time you select days before it is to be sent
Want program like Boomerang for gmail that allows you to draft email days or weeks before it is sent and this email is automatically sent on the day and time you select it to be sent.
138th ranked
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