AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. \

    search bar will not clear suggestions.i don't want that suggestions i want it to set up again just like before

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  2. AOL hopelessly radical left leaning...

    After being a subscriber for over 25 years, I must say I am utterly disappointed that AOL has become so LIBERAL...it is one thing to lean left, but to provide statistics based on their opinion is not worthy of them. I only wish they would get back to reporting facts and at least, try to stay neutral politically....half the country is conservative, some how they cannot accept that FACT!!

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    3 comments  ·  News  ·  Flag idea as inappropriate…  ·  Admin →

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  3. removing Jesus

    Get God and Jesus off my PC. You have gone too far, with God really

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  4. There is not enought space for me to tell you what AOL can do to improve

    Something is wrong with my calendar....can't AOL do anything right?

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  5. what happened to my jimandbrendalane@aol.com account. It disappeared?

    When I choose sign off and hit change user name Jimandbrendalane is no longer there?

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  6. AOL 800# TECH SUPPORT ACTUALLY MAKE PROBLEMS WORSE. READ BELOW

    AOL 800# Tech support is all foreign based so AOL Corporate officers can maximize their pay. AOL Tech Support usually creates more damage and make problems worse. AOL continues to utilize an idiotic, problematic browser arrangement that needs continuous reworking and updating. Their main default, workaround and fallback is to Reload the AOL Gold program via BOMGAR session, which most always causes loss of your AOL program-open settings and loss of all your personal TOOL-BAR settings and Icons which you have placed there, but, of course, always retrains the AOL commercial Icons, which actually can, and should be deleted. These…

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  7. screen names

    can u bring back the add screen name features

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  8. A few weeks ago my entire email List somehow was somehow converted into different categories. I didn't choose or set up these categories.

    A few weeks ago my entire email List somehow was converted into different categories. I didn't choose or set up these categories. Some of my contacts were eliminated completely.

    Also when I get an email it starts talking to me.
    How do I get rid of all of this and get my old email setup back?
    Thank you.

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    1 comment  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →

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  9. aol desktop gold running in background

    Almost everytime I start aol, my hard drive light stays solid for a good 20 minutes before turning off. Is aol running something in the background that I'm not aware of?

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  10. expiration dates

    I need help updating my expiration date on my credit card.

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  11. why do you charge me $4.99/mo to see more & more ads that slow everything down?

    get rid of all these ads running constantly. don't you make enough money by double charging us? we have to pay for use & "security", yet i still have tons of spam in my mailbox...your system apparently cannot discern a real e-mail address from something like "au#vrbdkos.uk". what kind of "security" on your system is that???

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  12. This new bell you added to address book no longer permits me to copy and past email addresses from a previous sent email into the Bcc addres

    This new bell you added to address book no longer permits me to copy and past email addresses from a previous sent email into the Bcc address of a new email. Find some way that lets up get rid of the bell option

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  13. I'm disappointed with the upgrade of copy send - red boxes appearing -not allowing sending

    Please remove the bell icons that appear when I try to copy & paste.
    After pasting they appear as red rectangles with an x and padlike symbol not allowing me to forward to my existing customers. Now I have to remove all the red markings - this II always did with bcc & to icons. This is very time consuming as I have a long list of customers that are expecting the latest news.
    I have been an AOL customer for over 25 years - please remove the bell symbols and return to the old version. I want to remain…

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  14. The great ivory tower

    Supposedly you folks will READ AND ADDRESS our concerns! NO YOU DON'T! i get sent round and round and round and always end up with them sending me here. FEEDBACK! where you can quickly and quietly IGNORE US! WHAT AM I PAYING YOU PEOPLE FOR??? i HAVE FILLED THIS STUFF OUT AT LEAST FOUR TIMES! I HAVE YET TO RECEIVE A EMAIL, A PHONE CALL, OR ANYTHING!

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  15. Please add fonts to the e-mail selection. I use Candra and Eviro

    Please add fonts to the e-mail selection. I use Candra and Eviro

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  16. I have used AOL Desktop Gold since it started. Up until September 20th. when a new e-mail was delivered to me, it would automatically appear

    I have used AOL Desktop Gold since it started. Up until September 20th. when a new e-mail was delivered to me, it would automatically appear in my NEW folder, which I always keep open on my screen. Now, I hear the sound notification of a new e-mail, but it does not show up in my NEW folder like always. Now I have to refresh the folder, an extra step. How will I know that THERE IS a new e-mail? What if I can't hear the sound notification or have my sound muted? This has only started since a AOL Software…

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  17. Unable to Sign Into a Web site

    I have a web site that I regularly order from...I tried signing on it and got a message to clear cache and was unable to sign in. I clear cache at least once a day. I've used this web site for years and now I can't..although other sites I can sign onto..... what's the problem AOL???

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  18. calender

    In AOL Calendar you started automatically adding holidays, including some very obscure holidays. These holidays appear above my events, obscuring my events that are later in the day. Look at October 10, for instance.

    Can you provide a mechanism for opting out of the automatic insertion of holidays?

    Bill Goerke goerke@aol.com

    Thank you

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  19. Black Knight, developer of Paragon, blocked

    For some reason you have blocked the reporting service for Black Knight, which is the developer of Paragon. Paragon is the system provider for our MLS, Multiple Listing Service, which I use to find investment properties. It is a real estate service.Please remove from your block/blacklist.

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  20. problems sending emails with attachments on aolgold desktop for 3-4 weeks now . I was on the phone with tech support tech support was with

    Problems sending emails with an attachment on AOL gold desktop for last 3-4 weeks. weeks ago i sent an email and received no response. Today i was on the phone with tech support for over 3 hours with 2 different techs and they could not resolve my problem. I am able to send the attachment on webmail but not AOL GOLD. they said it was a bug in the GOLD system. well I am paying for a service that is not working. This is totally unacceptable. Please resolve this issue at once and advise me of your status on correcting…

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