AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. no communication

    one can be thrown off message boards and all comment can be rejected because one has violated terms of service. However, there is no communication to say which terms have been violated and no temporary suspension. So if a conservative poster if thrown off, he/she has no recourse to ask why. Why no communication from AOL.

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  2. 6th ranked

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  3. WHY DO I HAVE HALF SCREEN WHEN I AM TRYING TO READ A ARTICLE

    WHY DO I HAVE A HALF SCREEN WHEN I AM TRYING TO READ A ARTICLE PLEASE ANSWER MY QUESTION

    6th ranked

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  4. Mail Returned

    I NOW Use A Different Company For Tech Support BECAUSE AOL Help Kept Sending Me To Them Anyway......So I Cancelled AOL.. WTF,...
    (W-ednsday T-hursday F-riday) .....If AOL Can't Do It & They Forward Us To Another Service Why Should We Pay For BOTH?.... I Also Dumped My Paying Account Of 18 Years & Now Use The FREE AOL... I've Watched It Go from "Bad To Horrible" & I PAY For IT?

    6th ranked

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make it possible for users to print out a website address list of My Favorites

    Please provide a way for an AOL user to print out the website addresses of all their Favorites. If I could have printed my Favorites I would have an easy reference now that installing AOL on a new computer did not populate my Favorites and to make it worse, I can't put any favorites in My Favorites on the "new" AOL installation.

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    Gathering Feedback  ·  0 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add "To" Address to Address Book Automatically

    Please restore the feature that added the "To" address to the Address Book automatically when sending an e-mail. This used to be an optional setting, but that option is no longer there.

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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Address Book

    To who it may concern:

    I think this this something that ought to be changed right away........

    You can not put AOL's address book in alphabetical order...........

    If you look up something in any phone book or any other address book, you will see; that they always start with the last name first. then the first name, etc NOT TRUE WITH AOL. Also, when you are fixing
    things in the address box, let the client be able to arrange the columns
    of information in any order they feel that works better for them. Should be an easy fix.

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    0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    It sounds like your address book is currently sorted by relevance. To change it to alphabetical sort:

    - In the upper right of your address book, just to the left of “Quick Find” is the “Sort By”option.
    - Click on the arrow to the right of “Relevance”
    - Select Contact name to alphabetize your list.

    As for your suggestion to be able to choose the order columns are displayed in, we will share that with the product team. You can select which columns you wish to see in the settings, but it is not currently possible to choose how those columns are arranged.

    Thank you for the idea!
    AOL Desktop Gold Support

  8. WHY DO YOU ALL @ STINKING "AOL" LET "YAHOO" SEND OUT "SPAM & VIRUSES" ???????????????

    READ ABOVE U 'STUPID AOL IDIOTS".........NICE 2 KNOW HOW U TREAT UR CUSTOMERS OF 30 YEARS........ ***** U & **** "YAHOO" !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    6th ranked

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  9. CAN'T CONTACT YOU

    I CAN NOT SEE THE COMPLETE PAGE OF MY ( CONTACTS ) THE LAST BOTTOM PART DOES NOT SHOW
    I HAVE IMPORTANT INFORMATION THERE THAT I CAN NOT READ.
    AND I CAN NOT GET ANYONE TO SPEAK WITH AT AOL.

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    0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  10. My Folders Enhancement

    This area should permit 1 or two of the following: 1. Allow a main heading with sub-folders underneath, then allow the heading to be clicked to open the sub-folders or close the sub-folders with the main heading remaining, or 2. The creation of a main folders with the ability to create sub-folders within the main folder. I create three newsletters a month and receive many, many emails. My Mail Folders is a mess and find that I must be imaginative enough to create multiple names for these folders. I would like to have the ability to create, for example, a…

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  11. I have links that will not open when I use the AOL

    I have links that will not open when I use the AOL my AOL desktop Gold. The support says the link is not compatible with my AOL.

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  12. 6th ranked

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  13. 1

    1

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    0 comments  ·  Sounds  ·  Flag idea as inappropriate…  ·  Admin →
  14. Slide shows and other click bait should be clearly marked as to source.

    Today (October 21,2021, 5 a.m. ET) there was an article in one of your Welcome boxes titled "McDonald's worker called cops. . ." There was no indication as to the source of the article (Maternity Week; Taco Relish, 'Sponsored by', and other click-bait indicators), and it otherwise looked like current news. I clicked on it and it was a 'slideshow' (i.e.,click-bait). I hope this was just an innocent failure-to-label mistake, and not a reversion by AOL to once again becoming click-bait central.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. BLOCKING USER NAMES AS WELL AS DOMAINS

    I get so annoyed and so impatient with constantly getting spam
    And they gotten clever so what they do is they use the same username with different domains and this is what you must come back you must stay ahead of this

    Earthling came up with a good idea that if you're sending an person an email two Earthling you get a message saying that you must enter the three digit code in order for your mail to go through which I thought was a very good idea

    Or you can have it to where that only you can block…

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  16. BLOCKING USER NAMES AS WELL AS DOMAINS

    I get so annoyed and so impatient with constantly getting spam
    And they gotten clever so what they do is they use the same username with different domains and this is what you must come back you must stay ahead of this

    Earthling came up with a good idea that if you're sending an person an email two Earthling you get a message saying that you must enter the three digit code in order for your mail to go through which I thought was a very good idea

    Or you can have it to where that only you can block…

    6th ranked

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  17. REMOVE AOL / MICROSOFT ******* POPUP CURRENTLY BLOCKING PROGRESS

    Can you remove and/or tell me how to remove the MICROSOFT.NET FRAMEWORK 4.8 popup AOL placed on my computer? It deactivates all forward progress unless closed or canceled and is really invasive. Thanks.

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  18. PLEASE REMOVE THE AOL ADDED MICROSOFT.NET FRAMEWORK 4.8 POPUP FROM MY COMPUTER

    AOL PAYING CUSTOMER FEEDBACK 10-18-21 : 

    PLEASE REMOVE THE MICROSOFT.NET FRAMEWORK 4.8 POPUP FROM MY COMPUTER

    Can you remove and/or tell me how to remove the MICROSOFT.NET FRAMEWORK 4.8 popup AOL placed on my computer? It deactivates all forward progress unless closed or canceled and is really invasive. Thanks.

    AOL TECH RESPONSE: 
    I understand this looks invasive, but .NET Framework is a Microsoft component and it has to be updated regularly for other programs to work properly, not just AOL Desktop Gold. You can continue to cancel or close the window, but at some point, you will need to update this specific component…

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  19. 6th ranked

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  20. Allow MOVE an email between: Inbox, Drafts, Deleted, Sent or Spam

    On my smartphone or tablet AOL APP: I can move an email from any of my lists to any other list.
    On my desktop gold, I do not have that full flexibility. Please add this function to the desktop gold AOL

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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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