AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. I'm getting so SICK of AOL Desktop Gold going into (NOT RESPONDING)! I pay monthly for this and it's the worst EVER!

    Fix the NOT RESPONDING message that keeps locking up my AOL GOLD!
    I'm very close to close my AOL account and go elsewhere!
    FIX IT!

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  2. Add Option to Identify email we want to no longer comes to our email address

    We receive email that is selling or providing information we have no interest in. We send it to spam, but more and more come in each day and while they go to spam, we get 100's of these types of emails in a day. We should have the option to identify them to AOL and cut them off so that they never reach our address. This would be a great service to your customers.

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  3. linking primary and secondary account emails

    since you did a security update on my account i cannt get my primary accounts mail to load,as soon as i hit mail it switches to my secondary account and i cannt get to the primary mail.

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  4. I have 1000 spam emails in the blocking box please clear them

    I have 1000 spam emails in the blocking box please clear them

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  5. Latency of ADG

    On a new computer ADG was installed and having my mails pulled up will take 2-3 mins, some times it is showing as black screen on some part of it also some times some of my emails isn't sending through AOL Desktop Gold, we did some trouble shooting in attempt to resolve the concern but seem to have the developers attention to improve the performance of the software

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  6. conmments

    comments are one sided and aol sucks.now remove that comment

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  7. Deleting emails and Address Book

    In spam folder I have to do two clicks to delete. One is what it should be to go faster. Name that is highlighted is too dark. As one ages, less light goes into the eyes.......AOL has mostly older users. Please make it easier for us.....

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  8. block domains in spam controls

    90% of my spam comes from 2 domains with constantly changing name before the @. It would really help if I could block the entire domain, e.g., enter *@baddomain

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  9. 12th ranked

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  10. **** Spam

    I keep filing Spam to the Spam Folder as AOL has instructed. Yet, every so-many days, all the addresses are deleted and the **** starts again. Is there any way I can direct "Man with wife and 18 African priests having Sex" to the HQ of AOL??? Kinda tired of this GARBAGE!!!!

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  11. I'm hoping that Elan Musk will buy AOL and fire all the liberals!!

    Try to report articles without the liberal bias! WE do not want your editor's opinions!

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  12. Who determines what Articles we can reply to and what ones we cannot. Who brainstorm Is that?

    Who determines what Articles we can reply to and what ones we cannot. Who's brainstorm Is that? Nothing to do with free speech.

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  13. big mistake

    On may 4 I was talked into System Mechanic and MaCafee. My computer has slowed to a crawl.

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  14. spam mail

    tired of paying for aol and getting over 100 spam mail a day maybe aol needs to think of there paying cust

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  15. Can't add new user names anymore. I want my entire family on one account like it was.

    You charge people for AOL gold and you took away ability to add or create new screen names. We used to have several other features such as keyword spam blocking. You took that away. AOL was once the top email and people laugh at me for still using it. You are a joke. Put the features back you took away or I will cancel you. As a AOL paying customer we used to get perks for it. Now we get nothing.

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  16. Patdavone@aol.com

    In upper right corner I used to be able to click on the heart icon
    and immediately forward a desired item to someone else or save it
    to favorites. IiT WAS QUICK AND VERY HELPFUL.....Now
    it's gone!!!

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  17. Switch username

    When we go to switch username, new screen comes us and list other usernames and says click to save password. When never save our passwords and do not want to click a userneame that says save password, but it does not give us another option.

    Working with an AOL Technician, he remotely logged in, and we clicked on the username save password, but it did not say save password anywhere. We would like to have the old screen back for switching usernames that did not mention save password in switch usernames.

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  18. Unable to Clear My Footprints Now

    I can no longer Clear Footprints Now by going to:
    Settings, Browser, Security, Clear Footprints Now...
    Please fix this feature as soon as possible.

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  19. The browser no longer keeps a footprint of previous website addresses. It used to come back with a few letters.e back with a

    The browser no longer keeps a footprint of previous website addresses. It used to come back with a few letters.Now I have to scroll down to find the previous browser address. This is very inconvenient. I want the previous feature back.

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  20. Remove ads from the area where email are read.

    I do not have an idea what I have is a complaint that I have ads showing up in my email space and I would like for this to stop. I did not sign up for this and it is very annoying because some of them I find offensive.
    I have been an aol customer for over 30+ years and I never had to deal with ads like this. I have gone into the privacy area and I have not been able to stop this from happening.
    What do I have to do to stop this?

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