AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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emails are not displaying messages--won't open--or slow to open--
Think AOL Gold? has been a disaster since Day 1--hate even trying to read a article--with this "next page" over and over--and slow doesn't even describe the service
179th ranked -
Restore original AOL features and Upgrade Values of News Content
There are many issues that need to be addressed in AOL Gold and I have reached out many times to customer service. It takes 15 minutes for the program to let me sign in... My major complaint is the content in which AOL is reporting in the news feed. It is one step away from The Nat'l Enquirer. Celebrities who crave publicity and crooks who prey on children seem to spotlight the headlines. I won't bother mentioning politics since we all are aware of the bias...AOL used to give choices as to what news we need on a daily basis.…
179th ranked -
Return to the old version of COMMENTS ON AN ARTICLE. When a person replies and you click on it it WILL NOT take you to the response.
Roll back the programming on being able to comment on articles. In the new version when someone replies and you click on the link it does not take you to the comment to respond. Instead it open the article and you have to click on show more replies in every section and begin searching for the comment. It is time consuming and tedious. Is is NOT USER FRIENDLY!
179th ranked -
offer help via chat for free. I'm already paying for AOL. I need to know how to forward all incoming email to a gmail account
enable free chat. I'm already paying for gold.
121st ranked -
147th ranked
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Please upgrade your Billing System to allow Members to pay manually.
Please upgrade your Billing System to allow Members to pay manually without using your Auto Pay system, I find it very inconvenient that I have to call in every month (my paydays do fall near my billing date) to make a payment over the phone, plus; there's no option to post a different amount other than what is owed.
179th ranked -
The print on e-mail is a very light blue. It should be darker like this line.
the print on e-mail is very faint. It should be darkr, and larger
179th ranked -
Use an asterisk (*) to when you have multiple spam such as Version@choice.girtin.net, version@spondulicks.org, version@suit.hygeist.org. E
Use an asterisk () to when you have multiple spam such as Version@choice.girtin.net, version@spondulicks.org, Version@suit.hygeist.org. Example: Version@ That would take care of all spam starting with Version@ and no need to list each one in the Block Spam.
104th ranked -
Export Address Book in AOL Gold to the AOL App
I have been told by AOL Tech Support that the address book from Desktop Gold or aol.com cannot be obtained from the cell phone app of AOL. I would like this added so I do not have to log onto a computer to obtain contact information such as telephone numbers, addresses, notes, etc. Just having their email address available is not enough when you are away from your computer. If not possible, please make it easy to export this information to another email app or program such as Outlook or Google.
179th ranked -
#5 and #10 slots in your front page newsfeed are both taken by same filthy political attack ad. TAKE IT DOWN!!
5 and #10 slots in your front page newsfeed both taken by same filthy political attack ad. TAKE IT DOWN!! This does not belong in a newsfeed even once, let alone twice!
104th ranked -
Transferring data
I attempted to copy everything I have in AOL 9.8.0 on my Windows 7 desktop to AOL Gold on my new Windows 10 computer. Everything moved without any problem
except "Mail waiting to be sent." I am told by your tech department that it is not possible. That is hard to accept! My wife has years of writings in "Mail waiting to be sent" that are now useless unless I keep the old computer. I believe AOL should write the code to facilitate this move for its long time customers. This is extremely frustrating for our business, especially since we…121st ranked -
why can't we print out my favorites list
why cant we print our my favorites list
147th ranked -
WHY DO YOUR ******* "IN THE KNOW" ADVERTISING START PLAYING??? I CALLED AND I THOUGHT YOU REP FIXED THE PROBLEM.
WHY DOES YOUR ******* "IN THE KNOW" ADVERTISING START PLAYING WHILE I AM DOING OTHER THINGS ON MY COMPUTER. I THOUGHT THE REP FIXED IT...1/2 HOUR WASTED. I AM NOT INTERESTED. LET ME REPEAT, I AM NOT INTERESTED. PERHAPS I SHOULD START OPENING UP THE AD AND EXPRESS MY OPINIONS TO THEM ABOUT AOL.
147th ranked -
sign on screen make the username box bigger along with the arrow,you have plenty of room why don't you make it convenient for people to use
Regarding sign on screen. Why don't you make the username box bigger making it easier to to log in . Above all the small arrow icon to change users. it's so small and light colored you need a magnifying glass to see it. I can't believe something that is used often is so small .Doesn't anybody that designed this ever tried to use it. You have to be a marksman to hit it with your mouse,every time I sign on it torques me that this was designed so stupid.
121st ranked -
new mail sound
It is very frustrating that you can customize the sound for Welcome, You've Got Mail, and Goodbye but not for More Mail. In previous versions of AOL, I would assign the "You've Got Mail" sound to the "More Mail" command via Control Panel/Sound in Windows because you could barely hear the little CLICK sound it makes when you receive mail while logged into AOL. The AOL sounds no longer appear here and cannot be altered. So now we are stuck with the inaudible default click. Since these AOL software sounds no longer appear in Windows, would you please allow this…
89th ranked -
Clarity of font changed on Desktop Gold .
Clarity of font changed on Desktop Gold for the worse. Please restore to prior settings.
69th ranked -
complaints
one of your advertisers is using a Walmart gift card scam that voilated several laws including SS# and credti card number
179th rankedCould you please provide more info about this ad? Do you have a URL for the site?
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update email addresses
This has been requested numerous times...here we go again. PLEASE update the program that when you are updating email addresses it does NOT revert to the A position ...it is a pain in the neck to delete addresses that have been auto added or delete people no longer needing their email. PLEASE FIX so it stays where you are presently working.
104th ranked -
Remove from "MY" Favorites- Chat Rooms, AOL Bennefits and AOL Premium Services. At least give us the option
Option to delete AOL Premium Services, AOL My Benefits, and Chat Rooms. These are NOT "MY FAVORITES."
69th ranked -
WRT My Mail Folders::: Add a slider bar to scroll through my 200! folders faster. too slow!
Add a slider bar to scroll through my 200! folders faster. too slow! Or add ability to sub-folder!
147th ranked
- Don't see your idea?