AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. AOL gold freezes every day

    Everyday AOL GOLD freezes up and I have to use Google. Why am I paying you to use your desktop if it does not work!! YOU SHOULD BE PAYING ME TO USE AOL GOLD!!! Don't force people to use this ****! FIX IT ALREADY!! I AM PAYING YOU 3.99 a MONTH SO IS EVERYONE ELSE!!!

    2nd ranked
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    142 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your report, our engineers are actively working on the issues you have described.
    Please follow the steps:
    1. Open AOL Desktop Gold→Export the data by going to Edit→General Settings→My Data→Export/Backup→Select the location for your backup and then Save→Click on “OK” without entering a password→Wait until the export finishes.
    2. If AOL Desktop Gold does not launch or it freezes right away→Go to the search bar on the lower left corner on Windows and type “Run”→Type in the Run box the word “appdata” then OK→Click on “Local”→Go to “AOLDesktopData”→Right click on the folder called “db” and select “Copy” and paste it on the Desktop screen.
    3. Then, go back to Local→Right click on “AOLDesktopData” and then select “Rename” and type in “AOLDesktopData1”.
    4. Uninstall the current AOL Desktop Gold version by going to Control Panel→Programs and features (Windows 7) or Apps and Features (Windows 10).
    5. Install AOL

  2. news delete

    Give me the option to delete your news feed, I don't need to be told how to think.

    1st ranked
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    Gathering Feedback  ·  76 comments  ·  News  ·  Flag idea as inappropriate…  ·  Admin →
  3. My inbox is getting more and more COMMERCIAL ADVERTISEMENTS. I pay for AOL service, I do NOT PAY TO HAVE TO DELETE unwanted email.

    My idea is for you to NOT keep sending me emails that are ADVERTISEMENTS. i'M SICK TO DEATH of money-grubbing huge multinational corporations trying so desperately to get MORE AND MORE AND MORE MONEY from me, and other people with limited incomes. It's disgusting and you people ought to be ashamed of yourselves. But of course you are not, because MONEY is all that will ever capture your attention.

    3rd ranked
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    Gathering Feedback  ·  35 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. "BLOCK EMAIL" made simple + easy!

    PLEASE, include a "BLOCK EMAIL" option in the drop down window when an email is clicked on. Having to type in the address(es) in the current block email system is VERY tedious and they change their addresses hourly. I AM SICK-AND-TIRED of all these, "I want to have * w/ you." emails, etc. **! Make it easy!

    4th ranked
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    44 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    We’re adding more spam settings in the near future based on this type of feedback! Thanks for reaching out, so we can improve the ADG experience.

    Sincerely,
    AOL Product Support

  5. Sign in to post?

    Why are you all of a sudden asking me to sign-in to post a comment when I'm already signed in AOL? I've figured a work-around, but why are you doing this in the first place? A form of censorship? (I've already written to Verizon Media about this.)

    5th ranked
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    Gathering Feedback  ·  103 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Gold ********!!!!!!!!!

    This covers everything about AOL Gold!!!!!!!!!!!!!! AOL has completely gone to the HAWG pen with all and slop included...........
    9.8 version..... Please bring back. Gold still has too many issues after how many years????????
    *** SAD!!!!!!!!!!!!

    6th ranked
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    Gathering Feedback  ·  13 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please expand the size of attachments to more than 25 MB. Because when I tried to forward the exact email that I received, ADG did not allow

    Please expand the size of attachments to more than 25 MB. Because when I tried to forward the exact email that I received, AOL Desktop Gold did not allow me to do it. I was able to send more than 25 MB of attachments from the old AOL Desktop 9.8.2.

    7th ranked
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    Gathering Feedback  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Spam Mail Deletion

    I would suggest that recently deleted "Spam Mail" should go into the "Recently Deleted" folder the way previous versions (Blue) of AOL did for years. This would allow review prior to permanent deletion, esp. if the Spam Mail were deleted in error.

    8th ranked
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    Gathering Feedback  ·  12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Article length

    How about stating how many pages one has to click through until the final conclusion of an article. After 4-5 I give up.

    9th ranked
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    Gathering Feedback  ·  21 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Put the option to opt out of interest based advertising back

    AOL changed the opt out of interest based advertising. It used to be easy , now it's so complicated and doesn't actually let you have the option anymore. You used to be able to get it down to only a few, but now, with that option removed. You are subject to an average of 135 different companies tracking and targeting you.AOL doesn't care bout the customer, they are only about advertising, if we pay for AOL service, they only profit more. AOL, no longer stands for "America On Line" It's "Advertising On LIne"

    10th ranked
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    Gathering Feedback  ·  6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Restore original AOL features and Upgrade Values of News Content

    There are many issues that need to be addressed in AOL Gold and I have reached out many times to customer service. It takes 15 minutes for the program to let me sign in... My major complaint is the content in which AOL is reporting in the news feed. It is one step away from The Nat'l Enquirer. Celebrities who crave publicity and crooks who prey on children seem to spotlight the headlines. I won't bother mentioning politics since we all are aware of the bias...AOL used to give choices as to what news we need on a daily basis.…

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    Gathering Feedback  ·  3 comments  ·  News  ·  Flag idea as inappropriate…  ·  Admin →
  12. Restore being able to see the number of emails on each screen name when changing screen names

    Restore being able to see the number of emails on each screen name when changing screen names. It was absurd that you removed this helpful feature just because someone whined about privacy!

    12th ranked
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    Gathering Feedback  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. why do we have to keep clicking

    Why do we have to keep clicking backwards to get back to article #1? Refresh used to do it instantly but you've removed that option. And no, clicking on "refresh" at the AOL logo does not do the same - it only refreshes the page you're on!

    13th ranked
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    Gathering Feedback  ·  0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  14. A simple way to get rid of emails that are outdated

    A simple way to get rid of outdated email

    14th ranked
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    Gathering Feedback  ·  11 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  15. Remove from "MY" Favorites- Chat Rooms, AOL Bennefits and AOL Premium Services. At least give us the option

    Option to delete AOL Premium Services, AOL My Benefits, and Chat Rooms. These are NOT "MY FAVORITES."

    15th ranked
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    Gathering Feedback  ·  20 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please keep AOL Browser Updated

    Keep the AOL browser updated so I can use YouTube here.
    You Tube has been giving me this alert lately:

    We’ll stop supporting this browser soon. For the best experience please update your browser.

    16th ranked
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    Gathering Feedback  ·  9 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  17. How do I add new fonts to AOL Gold? Used to be able to use Edwardian script to make fancy messages but the choices with GOLD are limited??

    Need more font choices such as Edwardian script or such to make nice cards or messages. Old version allowed more fonts and/or ability to add fonts? Can we add new fonts?

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    24 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    We appreciate your feedback and will be adding more fonts in the future. Thanks for reaching out and making us aware of this request!

    Sincerely,
    AOL Product Support

  18. ADBlock Plus

    My browser is FIREFOX. I recently moved from AOL 9.??? to AOL Gold. In the former I successfully used ADBlock Plus and was pleased with the results. I find that AOL Gold is much like AOL 9.?? BEFORE I installed ADBlock Plus. TOO MANY ADS in Gold. I contacted your support desk and was told that AOL Gold currently does NOT support ADBlock Plus. They suggested I submit this thru feedback.Roy

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    Gathering Feedback  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. PLEASE stop posting photos of abused animals on welcome screen!

    Many AOL users keep asking AOL to stop posting photos of abused or starving animals on the Welcome Screen, yet AOL continues to do so. There is no way to opt out of seeing these horrific photos, so you sign onto AOL and the first thing you see is a photo of an abused dog or other animal. I'm not sure any AOL administrator actually sees our requests on this because all we ever get is the robotic answer, "Thank you for your feedback." If any human AOL employee sees this, PLEASE do something about posting these horrific photos of…

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    Gathering Feedback  ·  5 comments  ·  Welcome  ·  Flag idea as inappropriate…  ·  Admin →
  20. 20th ranked
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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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