AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
80 results found
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aol instant messenger
BRING BACK AOL INSTANT MESSENGER, PEOPLE WANT IT BACK. SO BRING IT BACK.
1st ranked -
system unresponsive and the e-mail inbox window does not refresh after overlayed with another window
After I login to AOL Desktop gold the AOL system is hanging and unresponsive for about 30 seconds before it becomes responsive again. Also when I click on read e-mail the AOL desktop system becomes unresponsive again and hangs for about 30 seconds before email displays. It does not appear the e-mail has been refreshed. ALso when I open an email to view the contents and then close the email, the email inbox listing screen contents is wiped and not refreshed automatically after it is overlayed with another window. I have to click on read email again to be able…
2nd ranked -
3rd ranked
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Can't print images in email without downloading??
I'm still paying for a "Gold" subscription, but I'm beginning to wonder why. What happened to hte "KISS" principle that made AOL great? Everything that used to be easy, now requires "workarounds" to accomplish.
4th ranked -
What a piece of **** AOL desktop gold is . Nothing works correctly on this ,and this company does not care they just want to collect money .
THIS IS WHAT HAPPENS WHEN A COMPANY GOES WOKE AND HIRES INCOMPETENT IDIOTS. AOL SUCKS ,AOL GOLD DESKTOP NOTHING WORKS CORRECTLY .HOW DOES A COMPANY CONTINUE TO PUT OUT **** PRODUCTS AND GET NUMEROUS COMPLAINTS WITH NO IMPROVEMENT TO FIX PROBLEMS.
6th ranked -
Please change Desktop Gold so that I can clear All my browsing history including anything from AOL
I believe in the "If its not broke...do not fix it" so my idea is for your engineering techs to take it back to what it was so that when I want to clear my browsing history everything goes away. I delete it by going to Settings then Privacy and then clear footprints and it ask for me to clear foot prints now. Up until a few days ago when I did this there would be nothing left in the search bar. Now there are 5 things there that are all aol and no matter what I do they will…
4th rankedThe items you are seeing are actually being populated from your favorite places items. We received a lot of feedback from users that wanted to see the URL bar suggest items from users favorite places when they were typing.
That said, we understand the confusion of being able to see items in your browser URL drop down list after you have cleared your browser history, so we are making steps to correct this in a future release so that after you clear your browser history, you will no longer see any items in the URL drop down list.
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browser tabs
I would like to have the ability to pin and re-arrange browser tabs.
6th rankedThank you for the suggestion. We reviewed the requirements for this and are going to start working to introduce the ability to reorder browser tabs later this year.
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Address book problems
I have spent the last hour on the phone with tech support trying to be able to edit and/or delete contacts in my address book. I have uninstalled the program and reinstalled it. Nothing the agent tried has worked and when I try to edit an address in the address book, no change is made. I also cannot delete any contacts.
8th ranked -
8th ranked
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Out going emails
When building an outgoing email every time I click in a different spot the email jumps, also if I delete one address in the address bar the remainder jumps to the end. WHY? Please find a way to make them remain still until I send!
8th ranked -
WHY IS IT I TRY TO SIGN IN TO MY BANK WITH DESK TOP GOLD, AND CAN'T. SIGN IN WITH MICROSOFT EDGE, NOT A PROBLEM
WHY IS IT I TRY TO SIGN IN TO MY BANK WITH DESK TOP GOLD, AND CAN'T. SIGN IN WITH MICROSOFT EDGE, NOT A PROBLEM
8th ranked -
I am paying $15.00 a month to use AOL, not be a beta tester
Either I can't get on AOL or my PC freezes after I do. I am paying $15.00 a month to use AOL, not be a beta tester. It is very annoying.
8th ranked -
Can't access bank website
some bank website is working on ADG, some are not due to compatibility issue
8th ranked -
You are showing a fraudulent ad
In your Hot News you are showing American stamps at a discount. That is NOT by the U.S. Postal Service!! The U.S. Postal service has a special coating on their stamps that shows up with ultra-violet light and these do not. If the USPS tests the letters, they can sue, they can NOT deliver your mail if they choose to. This is like using fake money to buy things. It should not be shown through AOL under Hot News!! If you want our USPS to go under, then use those and find a way to deliver your own mail because…
8th ranked -
The constant changes are clearly deleting many good features. If it is already available and it is used, why change it. More options needed
I want to access all mail like the past, page by page. I need to research previous responses constantly.
8th ranked -
email barely works
Hangs for so so so very long. I have no virus, its AOL
8th ranked -
The rolling news ribbon on the Welcome screen no longer has a pause selection.
The rolling news stories on the welcome page used to have a pause selection where you could stop the news from advancing to the next topic. Shouldn't be difficult to restore it. Just curious why it was removed.
8th ranked -
50 spam emails a day
paying all this money every month to get 60 spam emails a day ...so sick of this ****
18th ranked -
not opening scan mail
When I write an email and attach a scan document into the email I cannot open the scan document to make sure I am sending the right document. I could always open it before, this issue of not being able to open it started about 4 weeks ago. I have talked to two service people, one said she would send it to another department, however, I never heard anything about it. Both time they took AOL of my computer and reloaded it. Both times it did not work. When I try to open the attachment it opens behind AOL. When…
18th ranked -
Unable to navigate in Yahoo Finance website.
I can no longer navigate (go pages into) in Yahoo Finance beyond its main page. I have it in my favorites and even tried search but website Yahoo Finance stuck on main page. This started on 12/4/24. Other websites work just fine. Yahoo Finance works just fine if I go outside of AOL to use google chrome or Microsoft Edge browsers. AOL tech support is useless. They say its not their problem that Yahoo decides AOL not compatible with them. I told tech person that AOL management should contact Yahoo to resolve their differences. He said "sure". I am being…
18th ranked
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