AOL App For Android
Aol App
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
692 results found
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make it much easier to opt out from various data uses
you have made the process of opting out of various uses of my data. please make it easier
Please follow the steps listed in the help article below in order to manage data associated with the account https://help.aol.com/articles/view-and-manage-data-associated-with-your-account
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
every link I click on, a video or black block appears over the content without and option to remove!
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
can you make it that if you delete emails in the app they delete on the computer & visa versa
I find when I delete an email from my phone it still appears on my computer.also if you delete on computer it is still on my phone. this is double work & why I have a ridiculous amount of emails
The app should sync automatically, if that is not the case you can try logging out entirely from the app, restart your device and then log back in.
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Here’s how to manage your notification sound:
1. Open the AOL App.
2. Tap on the Settings button (Gear icon on the bottom right).
3. Tap on Notifications.
4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
5. Under the ‘Email Received’ section, tap on your Email Address.
6. Tap ‘Sound’ and after you chose one, tap the check mark to save it -
I select more than one email & select move to old mail they do not move no matter how many times I try and on different days. Annoying!
These emails then get stuck in new mail or stuck in old mail if I am trying to move back to new. Some emails work fine but others don't maybe it the group selecting ticking on main mail folders that causes it.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Thanks for sharing your concerns. At AOL, we want to make sure there is “something for everyone” beyond Internet connectivity by providing you with premium security, convenience and savings benefits for the best online experience possible. Our plans include many products and services, like identity theft protection, anti-virus software, and other services to help protect your online privacy. In addition, our plans include mobile apps to help you protect your data on the go. I can assure you that you’re getting one of the most competitive rates available for all the benefits we offer. To learn more about, manage or activate your available benefits, check out your MyBenefits Dashboard by signing on with your primary, master username at https://mybenefits.aol.com/.
We do offer free email accounts, check this for more info: https://help.aol.com/articles/how-do-i-change-or-cancel-my-aol-account-for-free-plans
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We are unable to replicate this issue. However, I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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Allow zooming on emails
I get text only emails sometimes as shipping notifications, and your app displays then so small as to be unreadable. There's no way to zoom in to read tiny text. You need a way to zoom in on emails.
To adjust the zoom level, pinch two or more fingers together or spread them apart.
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Enable access to the emails after login in from Firefox currently blocked by the standard Kaspersky anti virus
Anti virus blocker
Please make sure you have Chrome installed and enabled. Chrome must be the default browser for the AOL app to work correctly.
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I am unable to stop email notification sounds when in the App. I get the sound for every new email, even when in Do Not Disturb mode.
I have the android application notification settings turned off.
Thanks for reaching out. To manage notifications, please follow the steps provided below:
1. Open the AOL App.
2. Tap on the Settings button (Gear icon on the bottom right).
3. Tap on Notifications.
4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
5. Under the ‘Email Received’ section, tap on your Email Address.
6. Tap on ‘Notification style’.
7. Select ‘Silent’. -
Learn how to turn off two-step verification: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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First of all please make sure that you have the according settings set from within the AOL app and from your device.
If your issues continue, this troubleshooting steps should resolve this issue:1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
fix the app. I can't log in. time to use gmail or Yahoo permanently!
AOL app not working
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app -
Thanks for reaching out. Here is an article that should help you with your request: https://help.aol.com/articles/account-management-managing-your-aol-password
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Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!
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Bring filter option back
Give back the function to filter. I have to scroll down to see unread mail now. I used to be able to just select the filter at the top.
This option is still available in the AOL app. If you are having trouble using it, please uninstall and reinstall the app.
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French and English in my weather forecast !?
Big on french weather forecast
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Bring back the ability to filter NEW MAIL folder for addresses I want to let in. Now it's like I have TWO SPAM FOLDERS. What's ww you people
I used to be able to filter wanted addresses into new mail folder. The rest would go to spam. Your update removed that. Just leave well enough alone please. It makes me scared to do anymore updates of the app.
If unwanted junk mail is getting through your filters, the best way to stop it is to mark it as spam, under the ‘More’ menu.
Here’s how to easily mark emails as spam: http://o.aolcdn.com/hss/storage/fss/e398952e897ea5a54d5af61e47ccc5d1/mark+as+spam.png (37 kB)
If you see emails wrongfully directed to your Spam folder, select the email and click “Not spam” to redirect it to your inbox.
For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go to the folders where you want them — or, make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters.
To learn more about your Mail Settings and Spam in this AOL Help article: https://help.aol.com/articles/aol-mail-spam-and-privacy
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Please try to switch the network connection from WiFi to mobile data and vice versa and see if the issues persist.
- Don't see your idea?