AOL App For Android
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
683 results found
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Sometimes my mail will not load. It has been frustrating.
This app needs to be more consistent in loading mail. Sometimes it works, and tonight it will not let me read any mail. It is frustrating!
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Hi there, we are continually making changes to improve your experience. For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go into Trash or Spam.
Learn more about Mail Settings and Spam in this help article: https://help.aol.com/articles/aol-mail-spam-and-privacy
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AOL Widget isn't working correctly, the Mail account is not syncing and the articles are not loading, case no. 09059676
Widget not working correctly
Please try switching the internet connection from WiFi to mobile data or vice-versa. If the issue still persists, please send us an email at phonemailassist@aol.com with more details.
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Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data -
Thanks for the feedback.
We’re really sorry to hear your displeasure with the advertising on the AOL App. In order for AOL to offer things like web content and products, we need to sell advertising just like any newspaper, magazine or television station would.
But we certainly don’t want to get to a point where we start to lose our valued audience, so your feedback is greatly valued.
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Stopped working
App has stopped worked, reloaded, deleated and reinstalled and still not working
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data -
Access to contacts
When my phone is stolen or lost I would like to access my contacts I have saved on my email
Hi there. You can access and edit contacts in the app. To do this, please tap on the 3 dots (More) menu, tap Contacts. To add a new contact, please tap on the ''+'' icon. To edit one, tap on it then tap the 3 dots menu to edit, share, copy to clipboard or delete contact.
For additional assistance, do not hesitate to contact us at help.aol.com
Thank you!
AOL team
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Give me headlines on British news and not USA news that I am not interested in.
Give me headlines on the App of British news and not USA news that I am not interested in.
Here’s how to change the edition:
1. Open the AOL app.
2. Tap the Settings icon Settings icon.
3. Under the App Settings tap “Edition”. From here you can choose an edition for country related news, videos and more. -
We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to.
Please refer to these two articles:
https://help.aol.com/articles/protect-yourself-from-internet-scams
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
We have an article dedicated to identifying suspicious activity and how to protect your account from future attacks. Please refer to the article here: https://help.aol.com/articles/account-management-identifying-suspicious-activity
In order to prevent this from happening, please review this help article: https://help.aol.com/articles/protecting-your-aol-account
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Hello there. If you have trouble receiving emails, the first steps we recommend you take is to check your Spam Settings and your Filter and Alerts settings. Please ensure they do not contain harmful filters that may prevent incoming emails from reaching your Inbox. Should you find such filters, we recommend removing or modifying them, as needed. Please sign out and back in for the changes to take full effect.
We also recommend resetting the password and making sure the account is secure: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account
If you need additional assistance, please contact us at help.aol.com
Thank you,
AOL team
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To sign out please follow these steps:
1. Go to Settings, the gear icon
2. Manage Accounts
3. Edit and then tap Remove -
Aol app will not accept my new password
After changing my password at mail.aol.com with my desktop computer using Windows 10 and Edge, the AOL app on my Samsung Android phone will not accept the new password. After entering the new password, the app loops back to the sign in screen. After numerous attempts to verify my identity via text message to my cell phone and voice message to my landline phone, I will get the "Congratulations" screen that my password has been changed. But when I select "Continue", I am directed again to the sign in screen. Entering my password again is unsuccessful. This is a vicious…
Please go to the device’s Settings – Apps – and tap on each browser you have installed on your device (e.g. Chrome, Firefox, native Android Browser, Opera etc.) and go to “Open by default” and tap on “Clear defaults”. The next time you try to sign into the AOL App, you will be asked with what browser you want to open the login screen, and you can choose Google Chrome, and let us know if the issue persists.
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after I search for junk mail "xyz" allow me to select all to delete
when trying to clear out/ clean up my in box I often find hundreds of notifications from one sender that I can delete. It's easy to search for emails from the sender however, I have to select each one individually in order to delete a handful at a time. Search, select all and delete would be a nice feature would like to get my in box under 999+
AOL Mail on the AOL app lets you delete messages either one at a time, or group a bunch together and do a mass delete.
Here’s how:
1. Tap the Mail icon
2. Tap the folder your message is in.
3. Tap the box next to the messages you want deleted.
4. Alternatively, tap Select All after selecting the first message.
5. Tap the Delete icon at the top of the screen.
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If you've started to receive an endless flow of junk email, you may be the victim of spam bombing. This is a tactic used by bad actors and hackers to distract you from seeing emails that really are important to you. More info here: https://help.aol.com/articles/Control-excessive-spam-email
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I see others with the same problem. It's impossible to compose an email on my phone. The cursor jumps to another place and time.
Since it's impossible to compose an email, I forward to another account. After more than 30 years, it might be time to truly relegate my AOL account to a place for junk mail .
Hi. This issue is currently under investigation by our team and we hope to have a fix in a new update to the AOL app. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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Everything was fine with my AOL app on Android until October 4th, then now I cannot delete my emails from the app. They keep coming back.
Deleted emails keep coming back to folders. I've tried everything so far to keep them deleted. Problem started October 4, 2022. there was no problem deleting them before this date.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. If the issue persists, please contact our Customer Care team at help.aol.com/contact.
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Hi there, sorry to hear that. Please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Put back + allow users to click on the previous android notification "You've Got mail" which is now sadly missing!!!
Where's the old notification previously on android - "You've Got mail" which is now sadly missing!!! You can't choose it by clicking any more and are just left with Androids own 'naff' notifications. I cant hear my AOL mail notifications properly any more. Certainly no good without it for the hearing impaired.
Please follow the steps provided in the following article in order to change your notification sound :
https://help.aol.com/articles/enable-notifications-in-the-aol-app-for-android
- Don't see your idea?