AOL App For Android
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
738 results found
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after having my cell phone factor restarted I am unable to load my email accounts to the phone
need help adding aol email account to my cell phone. please help as I have made several contacts to aol for assistance and so far the issue still exists.
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Hi there Robert! This is a security feature to keep your account protected. Most probably you have a 2 step verification enabled on your account. Although we would suggest you to keep the 2 step verification, you can disable it by following this steps from our help website:https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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Provide an easy, quick process for updating phone #. This is maddening - multiple options for new password but zero for updated phone #??
Easier to change password than phone # - makes no sense! Cannot get into my all from public computer as all verification options involve my OLD # & nothing described or shown to update phone #????
We always encourage users to keep the recovery information up to date on their accounts in case of situations like this.
Our suggestion would be to access our help site on: help.aol.com were you shall be provided with a step by step procedure to update your recovery options or depending on the location from where you are contacting use you would be provided with a phone number from our on call support. We hope these details will help you update your recovery information.
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Why am I unable to sign in using fingerprint?
I use an Android device and with ALL my Apps (except AOL mail) I can sign in using fingerprint. Why does AOL not offer me biometric logon?
Hi there! Biometrics are usually set up on your security area from your settings. You may be able to see more info regarding Biometric sign in on our help site: help.aol.com.
Hopefully this information was useful.
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I'm so angry. I've had this account for decades and now I am constantly told it has redirected too many times and so it doesn't load.
I would give up on AOL except I've been using this email for 30 years so it is pretty embedded.
Hi there! We are sorry about the issue that your are encountering. It may be that you are facing a waiting challenge. in this case you will have to wait for 24h without attempting to access the account, and then retry. You may be able to find more info on our help site: Help.aol.com .
We hope this information was useful.
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not downloading attachments easy. very glitchy. most of all your email system doesn't create threads, so each communication is a separate
very bad. will need to leave this email system
Hello there, sorry to hear about the issue. In order to see the emails better, they can be organized in a thread. Here is a website that can help in that regard: https://help.aol.com/articles/manage-conversations-in-new-aol-mail.
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I can't open my email on my android phone.It says AOL keeps stopping and app info and close app.This just started .
I am unable to open my email on my moto e android phone. I can open them on my desk top.It says AOL keeps stopping & App Info & Close App.Some times it will open the first email but no more after that unless l restart the phone.This just started in the last day or to.Please let me know what you find.Thank you .William Farley
Hi there! We are sorry for the issue that you are encountering.
Our suggestion would be to access our help site on: https://help.aol.com/search?q=app+access&submitIcon=&rp=&s_chn=prt_bon&s_it=comsearch and try to use the guidance provided there or get in touch with our On Call Technical support by taping on the "Contact Us" button.
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Please autoset white color for'the letters in the mails when using the dark mode....
On most.of the.email.the letters are still in black so when you use the dark mode the email are unreadable. You need either to autoset white color for letters or allow the mail to remain with a white background.
Hi there. We want to investigate this further.
Please message us directly on X/Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page.
If you do not have a social media account, please contact us at help.aol.com. Thank you!
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I believe a new upgrade is causing emails to reappear once they have either been moved to a folder or deleted. They come up again as unread
upgrade glitch!
Hi there. This issue should be fixed in the new update to the app. If you're still experiencing any issues, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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This latest update sucks. Deleting a notification no longer works. And even when I go into the app to delete an email, it reappears.
Also why is old mail all gone?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there. This issue should be fixed in the latest update to the app, please check for updates on your device. If you encounter any further issues, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Your applock locked me out even though I inputted the correct pass over 7 times. Uninstalled it and reinstalled it, now I'm afraid to use it
In more detail? wth I just did. So a day before I had to reset my phone to factory default. Before the reset, the AOL Applock worked fine, then it didn't accept my device password and that's the reason I wrote today at 2 in the morning. Get it together guys your apps got amnesia. fix it.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Fix latest Android update.
Now read emails stay unread as well as deleted and emails filed in folders revert back to unread emails.
We believe the issue is fixed now, please update to the latest release.
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Hi, are you still experiencing this issue? Please give us more details at help.aol.com. We'll look into it.
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do your job without trying to force consumers to upgrade, I just downloaded and now I don't have AOL email NOT COOL GUYS
not working since upload
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Deleting messages in the app does not delete them from the inbox when I log into AOL on the computer! What's wrong with this?
Make sure that if a message gets deleted through the app it also gets deleted in the desktop version!!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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change background back to blue
background color
Hi there. To change the app theme, please go to Settings then select Themes. If you need help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Restore & Provide IMAP password to allow Verizon.net customers to access Email in 3rd Email such as Outlook. This is URGENT. Thank you.
Until apprx 6/16/24, Verizon.net Email was received in 3rd party Email such as Outlook. IMAP settings are needed to allow incoming & outgoing email to be received & sent in Outlook. An update for requiring 2FA (Two Factor Authentication) was implemented around this time. A new Verizon/AOL IMAP password may need to be entered to restore Outlook Email for Verizon.Net Email addresses. Please advise. Thank you for your help; this is an urgent need.
Hi there. To connect your account in a non-AOL email app/client, you may need to generate an app password and use that instead of your account password to sign in. Here's how to create one: https://help.aol.com/articles/Create-and-manage-app-password If you need help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Not finding deleted emails in the trash, could have just deleted it and decide I actually need the email and it has disappeared permanently
Permanently deleting trash without choosing too
Hi there. Emails sent to the Trash folder remain there for 7 more days, after which they are permanently deleted. If you need help from us, please contact us on X.com at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there. You can edit or remove your signature in the app, by tapping on your profile icon, then on Settings, scroll the list of settings until you see ''Signatures'' and tap on that.
- Don't see your idea?