AOL App For Android
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
578 results found
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Hi there, sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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Unfortunately, we do not have access to your account information. Please visit http://hilfe.aol.de/form/kontakt/ to contact AOL Germany.
Thank you!
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cannot sign on. you state sending a verification code but I have to go to another screen to retrieve it. when I go back to sign on with ve
only need ONE sign on screen. stop sending verification code when signing on. it is NOT WORKING & FRUSTRATING
Hi,
Learn how to disable two-step verification: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone.
If you need further assistance please contact our AOL Customer Support team at 1-800-300-5017.
Thank you!
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Hi,
Sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
Thank you!
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Dass die Mails nicht einfach verschwinden... Wiedermal sind zig Mails weg. Bitte etwas mehr an der Archivierung unternehmen
Archivierung der Mails
Wieder einmal musste ich mit Schrecken feststellen, dass sehr viele Mails nicht auffindbar sind.
Für mich ist diese App nicht mehr zuverlässig.
Hi,
Sorry to hear about your experience. Please contact aoldefragen@aol.com for further assistance.
Thank you!
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Hi,
Sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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Please add directions on how to update your received messages to the current date.
when I view my incoming messages, they are often from several days ago, and the list does not update to add more recent messages. how do I force the updating?
Hi,
Please pull down from the top of the screen in order to refresh your Inbox and you should see the recent emails. If this isn’t working, please contact our customer care team at 1-800-300-5017 for further assistance.
Thank you!
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Hi there, sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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Hi,
For this feature you will need to contact the device manufacturer for further assistance.
Thank you!
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how to change mail settings on the mobile app needs to be easy to access
my mail goes straight to trash once I've read it instead of going to old mail.
By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.
Also, please make sure this email address is added to your Contacts list.
If the issue persists, please contact one of our Email Support specialists, at aolmailquestions@aol.com
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sick if pop up ads
cannot change password unless I accept pop ups
Hi,
I’m not sure I understand, can you elaborate the issue you are experiencing?
If you need assistance resetting your password, please contact our AOL Customer Support team at 1-800-300-5017.
Thank you!
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make the app work so I can read news items
make the app work
Hi there. I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data
After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com. -
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data
After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com. -
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data
After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com. -
not receiving my emails. wifi problems or aol?
it seems to think I live in ,US. I don't I am uk resident. how can I change my profile.?
Here’s how to change the edition:
1. Open the AOL app.
2. Tap the Settings icon Settings icon.
3. Under the App Settings tap “Edition”. From here you can choose an edition for country related news, videos and more.Regarding receiving emails issue, we want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
Thank you!
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As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017. Thank you!
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Why do you have the right to block legitimate emails and then ***** up my email. I pay you every month and don't want you interfering.
Stop interfering illegitimately
By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.
Also, please make sure this email address is added to your Contacts list.
If the issue persists, please contact one of our Email Support specialists, at aolmailquestions@aol.com
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Hi there, sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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