AOL App For Android
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
693 results found
-
The Unified Inbox displays all your emails in one place, as opposed to separate New Mail and Old Mail folders. Learn how to switch your Inbox from the New/Old Inbox style to the Unified Inbox style: https://help.aol.com/articles/how-do-i-switch-to-the-unified-inbox-view
-
stop sending duplicate emails!
tired of getting duplicate copies of the same emails. PLEASE let me know what I can do to Stop them.
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and re-install the AOL app
5. Lastly, switch the internet connection from WiFi to mobile data -
Thanks for reaching out. You will have to enable cookies and to make sure that you have Google Chrome browser installed and set as default on your device.
-
Emails deleted from your Inbox or mail folders will be moved to the Trash (or Recently Deleted) folder, where it will stay for up to 30 days before being automatically permanently deleted.
-
Problem with viewing photo gallery on AOL app (Android 6.01).
When I click on "See gallery" on a news page to view images, I just get a plain white "Main" page, which doesn't change over time or give any indication of loading content. This is only an issue on the app, not when using a browser to view the website. My device is Samsung S5 running Android 6.01.
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Hi there, we are sorry for the inconvenience. You can chat online with a Customer during the hours of Operation: Monday – Saturday, 8:00 am – 1:00 am ET. If you need assistance, as a paid AOL member, you have 24/7 access to support. Please contact our AOL Customer Support team at 1-800-827-6364.
-
As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL If you have additional questions, call the AOL Billing Team at 1-800-827-6364 Monday – Friday (8 AM to 1 AM ET,) and Saturday (8 AM and 10 PM ET.)
-
In order to access your emails, simply tap the “Envelope” icon.
-
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
every link I click on, a video or black block appears over the content without and option to remove!
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Here’s how to manage your notification sound:
1. Open the AOL App.
2. Tap on the Settings button (Gear icon on the bottom right).
3. Tap on Notifications.
4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
5. Under the ‘Email Received’ section, tap on your Email Address.
6. Tap ‘Sound’ and after you chose one, tap the check mark to save it -
I select more than one email & select move to old mail they do not move no matter how many times I try and on different days. Annoying!
These emails then get stuck in new mail or stuck in old mail if I am trying to move back to new. Some emails work fine but others don't maybe it the group selecting ticking on main mail folders that causes it.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
-
To update your inbox simply drag down with your finger on your inbox screen. If you are having trouble updating, please follow the troubleshooting steps provided below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Thanks for sharing your concerns. At AOL, we want to make sure there is “something for everyone” beyond Internet connectivity by providing you with premium security, convenience and savings benefits for the best online experience possible. Our plans include many products and services, like identity theft protection, anti-virus software, and other services to help protect your online privacy. In addition, our plans include mobile apps to help you protect your data on the go. I can assure you that you’re getting one of the most competitive rates available for all the benefits we offer. To learn more about, manage or activate your available benefits, check out your MyBenefits Dashboard by signing on with your primary, master username at https://mybenefits.aol.com/.
We do offer free email accounts, check this for more info: https://help.aol.com/articles/how-do-i-change-or-cancel-my-aol-account-for-free-plans
-
Enable access to the emails after login in from Firefox currently blocked by the standard Kaspersky anti virus
Anti virus blocker
Please make sure you have Chrome installed and enabled. Chrome must be the default browser for the AOL app to work correctly.
-
I am unable to stop email notification sounds when in the App. I get the sound for every new email, even when in Do Not Disturb mode.
I have the android application notification settings turned off.
Thanks for reaching out. To manage notifications, please follow the steps provided below:
1. Open the AOL App.
2. Tap on the Settings button (Gear icon on the bottom right).
3. Tap on Notifications.
4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
5. Under the ‘Email Received’ section, tap on your Email Address.
6. Tap on ‘Notification style’.
7. Select ‘Silent’. -
Learn how to turn off two-step verification: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
-
fix the app. I can't log in. time to use gmail or Yahoo permanently!
AOL app not working
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app -
Thanks for reaching out. Here is an article that should help you with your request: https://help.aol.com/articles/account-management-managing-your-aol-password
-
Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!
- Don't see your idea?