AOL App For Android
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
693 results found
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do not remove saved emails. I used AOL as my filing system. You have deleted years worth of my emails after once retaining them forever.
your flippant deletion of my saved emails has destroyed my trust on you. looking for an AOL replacement.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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how do I correct my recovery email which aol reflects is wrong
aol keeps sending me messages to confirm my recovery email in case I get locked out of my account but the email they send me is wrong and I want to correct my recovery email.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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While most spam emails are being caught by our spam filters, occasionally some can slip through.
When this happens, it's very important to mark the email as spam, then our system will learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails.
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Fix the location feature because the weather on mine has me over an hour away from where I actually live!
The weather portion says I'm an hour away (about 50+ miles) from where I live (it's literally in a different area code!) and whenever I change it to where I actually live, it goes right back to the wrong location once I hit the refresh button or go back to the home page and it's beyond annoying to keep seeing it and no matter how many times I change it, it goes right back to the wrong location
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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View Sent Mail
Where is Sent Mail.
I am not seeing this as an option.Hi there. To see the rest of your folders, tap on the Inbox icon located at the bottom of the app and you can then select the folder you wish to open. If you need additional help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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If you accidentally delete an email, you can find it in the Trash folder where you can restore it, or permanently delete it.
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when responding to emails the page jumps to bottom?
emails responses cause page to jump to bottom
Hi there. Please make sure you have the latest update to the UI, One UI 5.1. You can go to your device's settings, tap on ''Software update'' to see if this update is available for you. If it's not, please try again later. Additionally, if you do have this version, please check to have the latest keyboard 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. If you need additional assistance, please contact us at help.aol.com
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Email in Android - almost right but still broken
Email in Android - almost right! While it doesn't keep sending you to the bottom of the reply anymore NOW it disconnects predictive text, Auto-cap at the beginning of a sentence, auto-correct, and has done something wonky to the keyboard - the slash in the place of the comma is annoying.
Hi. Please make sure the Samsung software version you have is OneUI 5.1 and that you have the latest Keyboard version 5.6.10.25. To see what keyboard version you have, please go to Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page).
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Impossible to reply to emails. when you start typing it goes to bottom of sent email and can't see what your typing
Impossible to reply to emails. when you start to type cursor bounces and can't see what your typing.
Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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Reply
Can't reply, Cursor keeps going down
Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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If any of your emails have been permanently deleted or have gone missing in the last 7 days, contact us at help.aol.com and we'll do everything we can to try to recover your lost messages.
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Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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Can't delete folder from Android app that was deleted from desktop/web.
A folder that was deleted on desktop still appears in the Android app. Unable to remove from the app as that option is grayed out and selecting that folder to display just shows blank page with spinner at the top.
Try removing and re-adding your account to the app. If the issue persists, our Customer Care team at help.aol.com could look into this.
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mail
the mail when received comes in with a continuous thread as opposed to previously it was only the last correspondence. it's annoying to have to go through 10 to 15 threads if the subject matter is the same
Hi there. Please make sure you have the Conversations option turned off in the app's settings.
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why are all my NEW EMAILS going to trash first?????
emails are going into my TRASH section. they should be going into NEW MAIL category. why is this happ???
If you are not receiving messages or you notice your emails are going to Trash you may want to check your filters. Check out https://help.aol.com/articles/use-filters-to-sort-and-organize-messages-in-aol-mail for info on how to check your filters. If you did not set any filters, but they are present, you may want to secure your account.
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how do you fo a search in your e-mail? there used to be the magnifying glass that you could enter a keyword....
looking for magnifying glass to do searches in e-mail.
Hi there. The search feature is located above your emails, named ''Search''. If you need additional help, you can go to help.aol.com
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stop hiding my emails! not in view I need to search to find in my in box. That is just wrong. stop sensoring my email!
sensored view of inbox!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Sorry to hear that. Please try checking your mail filters and let us know if issue persists.
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