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Aol app will not accept my new password

After changing my password at mail.aol.com with my desktop computer using Windows 10 and Edge, the AOL app on my Samsung Android phone will not accept the new password. After entering the new password, the app loops back to the sign in screen. After numerous attempts to verify my identity via text message to my cell phone and voice message to my landline phone, I will get the "Congratulations" screen that my password has been changed. But when I select "Continue", I am directed again to the sign in screen. Entering my password again is unsuccessful. This is a vicious loop that technical support rep Lyn was unable to solve even though she was very helpful working with me over the phone for several hours. This included uninstalling and re-installing the AOL app from Google Play several times. Lyn told me I was using the correct version of Android.

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James Harvey Barnett shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Please go to the device’s Settings – Apps – and tap on each browser you have installed on your device (e.g. Chrome, Firefox, native Android Browser, Opera etc.) and go to “Open by default” and tap on “Clear defaults”. The next time you try to sign into the AOL App, you will be asked with what browser you want to open the login screen, and you can choose Google Chrome, and let us know if the issue persists.

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  • Meryle commented  ·   ·  Report

    unable to add other email accounts to app. keeps asking me to enter AOL username and password. I do so, try to add account but it asks for AOL info once again. have tried this multiple times but I never get to screen to add other mail accounts.

  • Anonymous commented  ·   ·  Report

    Dumb app doesn't recognize my account
    I've had for almost 20 years. Go figure! Duh!

  • Anonymous commented  ·   ·  Report

    I've had this account for more than 10 years! now I cant get into it? should I change to someone else like Yahoo? I dont like change in my life that I dont initiate. stop telling me what I can or cannot do
    this is total ********

  • Anonymous commented  ·   ·  Report

    Looks like I am not the only one with this problem. l can access on my tablet but not my phone.

  • daniel commented  ·   ·  Report

    fix your app affecting my job

  • Anonymous commented  ·   ·  Report

    Cleared the default browser and enabled each installed browser separately. Each time the error message is "Install or enable browser and try again". Cleared default browser and didn't enable any of them and still got the same message when clicking Add Account

  • Kelly commented  ·   ·  Report

    Can not use aol app on my android phone.

  • Anonymous commented  ·   ·  Report

    I don't want all the time to reset my password. Today 2 times. I changed and the first answer the new is too close to the old password. Of course then AOL can imagine the password. But not if I do the login then AOL forgot and told its wrong try again.

  • Brook commented  ·   ·  Report

    I reloaded the AOL App on my Android smartphone and now I cant log into AOL anymore., When I get to the password page AOL app is no longer there. Its and error message.? Please help!

  • Alain Humbert commented  ·   ·  Report

    Using aol androud app, cannoz setup mail tab, system is telling me to install a web browser !

  • Cam Ross commented  ·   ·  Report

    Unable to log in. Keeps asking to log in over and over.

  • Anabeth Rios commented  ·   ·  Report

    i cant or aol dont give me a option to sign in very sad and dissatisfied please fix

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