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'My mail goes to my Trash Basket. please help!!!' has been merged into this idea

Stop my inbox emails from automatically going into trash!

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Anon shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Hello there. If you have trouble receiving emails, the first steps we recommend you take is to check your Spam Settings and your Filter and Alerts settings. Please ensure they do not contain harmful filters that may prevent incoming emails from reaching your Inbox. Should you find such filters, we recommend removing or modifying them, as needed. Please sign out and back in for the changes to take full effect.

We also recommend resetting the password and making sure the account is secure: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account


If you need additional assistance, please contact us at help.aol.com


Thank you, 

AOL team 


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  • Anonymous commented  ·   ·  Report

    it is so much more work to have to check trash and move many items back to my inbox every day! This has been going on for a long time (years now), and I don't understand why it started happening? Also, when I delete items from trash, they show back up the next day. Very frustrating!! I'm used to AOL and would prefer to use it over Google email, but if these issues aren't addressed soon I may just give up on AOL. That would be a real job notifying all the places I've given my AOL email address to - but worth it to stop these problems!

  • Debra McAllonis commented  ·   ·  Report

    Some emails move directly into trash without having an opportunity to review first. These emails that move immediately to trash can be from both new and existing senders. We need to review trash daily to make sure that important emails aren't lost before we read them. How can this be stopped?

  • Sue Murtland commented  ·   ·  Report

    I have always used AOL since the disks were sent free to download in the beginning, but I'm getting 100's of spam, scam type emails, some are disgusting!! takes a lot of time to delete, or mark as spam. really upsetting. I wish I could mark as spam and block forever at the same time. please help.

  • Jim commented  ·   ·  Report

    Considering doing away with AOL. AOL rep in Phillipines wanted $9.00 a month to repair account. He said account hacked and they were filtering emails. Been with Aol for decades. Our relationship is about over.

  • Bill commented  ·   ·  Report

    Tell everybody how to alter E Mail going to trash

  • Anonymous commented  ·   ·  Report

    email sent to trash or spam not new inbox

  • Debra McAllonis commented  ·   ·  Report

    stop incoming emails moving to trash immediately as they are opened to be read.

  • Anonymous commented  ·   ·  Report

    My account that i have had since 1985 was hacked. Now all new emails go directly to trash folder. Tech from AOL wanted $39 a month to change it. Ridiculous! I could just switch to gmail instead.

  • j. woll commented  ·   ·  Report

    cannot recover important email sent by aol directly to trash.

  • Anonymous commented  ·   ·  Report

    fix the email system!! I haven't changed any settings since they were coming in the right way!!

  • Anonymous commented  ·   ·  Report

    why is it telling me after sending an email that Reply will not go to my normal inbox? It says another email address almost like mine will be used??? ohlyesican

  • sharon commented  ·   ·  Report

    my emails should go to the inbox, not the trash. and why did so many people lose saved items? just please fix it. & thank you

  • Quinn commented  ·   ·  Report

    My new mail keeps going to trash box instead of going to my inbox?

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