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How can we improve the AOL App?

← AOL App For Android
'STOP OPENING LINKS IN AOL APP. Use my browser or associated apps.' has been merged into this idea

Add option to open all email links in default browser such as Chrome. App is not obeying Samsung tablet settings to use default browser.

The AOL app on Android keeps opening links in email using its built-in browser even when Samsung tablet tells app to use default browser such as Chrome. Add option to open links in emails using an external default browser such as Chrome.

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  • Anonymous commented  ·   ·  Report

    PLEASE fix this! I can't open links within emails to reset my password for apps. It was fine until recently. please undo whatever coding was done that's causing this! Sooo frustrating!!!

  • Melanie Polinger commented  ·   ·  Report

    Works fine with gmail or through browser. Formatting issues too. Cant see space to type in password. Keyboard covers space. Samsung says my phone is fine 2 x. Called AOL 4x. Also getting error messages for longtime password inputs

  • Anonymous commented  ·   ·  Report

    i understand the idea that it's to help protect from suspicious links, but like why can I not at least have a setting to open things in my browser or related apps. This change has fully broken all the links to email notifications for media sites I follow and it's just incredibly frustrating.

  • Anonymous commented  ·   ·  Report

    When will this fault be rectified. Until recently the app was great, but since this change to open links in the AOL app and not system browser has been forced upon us , it is infuriating. I want my links to open in system browser NOT some AOL browser. Please fix ASAP

  • Anonymous commented  ·   ·  Report

    Ridiculous change, needs to be reverted asap!

  • Anonymous commented  ·   ·  Report

    THE LINKS NO LONGER ALLOW YOU TO ACCESS CRITICAL FORMS, WEBSITE CONTENT, OR UPDATES IN MESSAGES! AS A PHYSICIAN, I CANNOT ACCESS CRITICALLY IMPORTANT LINKS TO ACCESS SPECIFIC CONTENT OR FORMS OR WEBPAGES THAT ARE SENT SPECIFICALLY TO ME AND REQUIRE IMMEDIATE ACTION!!!!! The new update keeps each step of a link in a chain so if you need to enter a code for 2 step verification, which the above mentioned professional content requires, IT IS IMPOSSIBLE TO READ A NEW EMAIL MESSAGE WITH A CODE BECAUSE YOU HAVE TO BACKTRACK THROUGH ALL OF THE CHAINS FROM THE ORIGINAL MESSAGE LINK, AND WHEN YOU GET BACK TO THE INBOX TO READ THE CODE, YOU HAVE NOW LOST YOUR ACCESS TO THE SECURE CONTENT REQUIRING THAT CODE, AND YOU HAVE TO START THE WHOLE PROCESS ALL OVER AGAIN, AND IT WILL NEVER WORK BECAUSE TO READ A CODE SENT BY EMAIL TO ACCESS CONTENT FROM A LINK IN ANOTHER EMAIL, THE CODE WILL AUTOMATICALLY BECOME VOID WHEN YOU HAVE TO RESTART THE CHAIN FROM THE LINK! THIS IS RIDICULOUS AND PROFESSIONALLY DAMAGING TO FAIL ACCESS TO TIME SENSITIVE ACTIONS!!!!
    FIX THIS NOW AOL!

  • Denise commented  ·   ·  Report

    I also am having problems opening links in my default browser. Please please please fix this AOL. It is VERY frustrating and inconvient.

  • Anonymous commented  ·   ·  Report

    Same issue here. It seems to disregard Android system settings, too.

  • Anonymous commented  ·   ·  Report

    agreed with this sentiment. this is a problem for both convenience and Internet security. causing issues when I have links I need to open

  • Anonymous commented  ·   ·  Report

    Just recently since December 2025 when you click on links within the AOL app they no longer default to the app or open in your default browser. They open in an AOL limited browser which 95% of the time reply back with an error. Long pressing the link and choosing option to open in browser works. I've already cleared the cache and data with in the AOL app as well as checking settings and uninstalling/reinstalling the app and same result. I've since configured my email to open in another client and when clicking links it opens as it should in my default browser or app. The only downfall is none of my folders are there. I have to check settings to see if there is an imap option.

  • Sarah M. commented  ·   ·  Report

    When I click a link received in an email, it does not launch my Chrome browser as it should (I have set that app setting appropriately). Instead it either launches a browser-looking page within the AOL app or it returns an error message, "this webpage is not available...." To troubleshoot, I have already cleared the cache on the AOL app, forced a stop, and closed and re-opened the app. I have also uninstalled and reinstalled the AOL app. I continue to encounter the same issues. Lastly I have found one work-around: hard-pressing the link or button in the email and then (with a different finger) clicking "open in browser" on the URL that displays in the short menu that temporarily appears. This is not a long-term solution, but it works and I guess is similar to right-clicking the link/button on a computer and selecting "open in new tab."

  • Anonymous commented  ·   ·  Report

    not being able to click on a link in email to go to webpage provided. it takes me somewhere but not able to connect to internet, so no login is allowed. How do I change the setting to get my usual internet browser

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