AOL App For Android
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
750 results found
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Fix the app. It keeps scrolling to the bottom while I'm trying to reply to an email.
Fix the app. It scrolls to the bottom while I'm trying to reply to emails. Then I scroll up and it scrolls back down. It's very frustrating. Other email apps don't do this, such as Samsung email.
Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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I found it difficult to get to sent messages and archives had to go through multiple streams to get to it should have sent emails on header
all files should be listed in the header box on the home screen.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp
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the font should not go up the screen when zooming in.
aol app font issue
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp
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Email in Android - almost right but still broken
Email in Android - almost right! While it doesn't keep sending you to the bottom of the reply anymore NOW it disconnects predictive text, Auto-cap at the beginning of a sentence, auto-correct, and has done something wonky to the keyboard - the slash in the place of the comma is annoying.
Hi. Please make sure the Samsung software version you have is OneUI 5.1 and that you have the latest Keyboard version 5.6.10.25. To see what keyboard version you have, please go to Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page).
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If any of your emails have been permanently deleted or have gone missing in the last 7 days, contact us at help.aol.com and we'll do everything we can to try to recover your lost messages.
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Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi. Please make sure you have the latest update to the UI, One UI 5.1. Additionally, if you do have this version, please check to have the latest keyboard version 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. Thank you!
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Hi. Please make sure you have the latest update to the UI, One UI 5.1. Additionally, if you do have this version, please check to have the latest keyboard version 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. Thank you!
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Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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If any of your emails went missing in the past 7 days, you can reach out at help.aol.com and we'll do our best to restore them.
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your fix for inability to wrote an emsg without repeatedly sunking to bottom.does not.work. MAJOR PROBLEM!
FIX MAJOR PROBLEM WITH EMAIL TEXT !!
Hi there. Please make sure you have the latest update to the UI, One UI 5.1. You can go to your device's settings, tap on ''Software update'' to see if this update is available for you. If it's not, please try again later. Additionally, if you do have this version, please check to have the latest keyboard 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. If you need additional assistance, please contact us at help.aol.com
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go back to original format, and do away with excessive ads! Stop text from disappearing as you compose emails, & jumping to different places
Change the format BACK!!!
Hi there. Please make sure you have the latest update to the UI, One UI 5.1. You can go to your device's settings, tap on ''Software update'' to see if this update is available for you. If it's not, please try again later. Additionally, if you do have this version, please check to have the latest keyboard 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. If you need additional assistance, please contact us at help.aol.com
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Hi there. Please make sure you have the latest update to the UI, One UI 5.1. You can go to your device's settings, tap on ''Software update'' to see if this update is available for you. If it's not, please try again later. Additionally, if you do have this version, please check to have the latest keyboard 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. If you need additional assistance, please contact us at help.aol.com
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Hi there. Please make sure you have the latest update to the UI, One UI 5.1. You can go to your device's settings, tap on ''Software update'' to see if this update is available for you. If it's not, please try again later. Additionally, if you do have this version, please check to have the latest keyboard 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. If you need additional assistance, please contact us at help.aol.com
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please restore the previous format. I have lost all ability to compose or send emails.
Simple! I cannot use AOL now
Hi there. Please make sure you have the latest update to the UI, One UI 5.1. You can go to your device's settings, tap on ''Software update'' to see if this update is available for you. If it's not, please try again later. Additionally, if you do have this version, please check to have the latest keyboard 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. If you need additional assistance, please contact us at help.aol.com
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Hi there. Please make sure you have the latest update to the UI, One UI 5.1. You can go to your device's settings, tap on ''Software update'' to see if this update is available for you. If it's not, please try again later. Additionally, if you do have this version, please check to have the latest keyboard 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. If you need additional assistance, please contact us at help.aol.com
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Hi there. Please make sure you have the latest update to the UI, One UI 5.1. You can go to your device's settings, tap on ''Software update'' to see if this update is available for you. If it's not, please try again later. Additionally, if you do have this version, please check to have the latest keyboard 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. If you need additional assistance, please contact us at help.aol.com
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Can't delete folder from Android app that was deleted from desktop/web.
A folder that was deleted on desktop still appears in the Android app. Unable to remove from the app as that option is grayed out and selecting that folder to display just shows blank page with spinner at the top.
Try removing and re-adding your account to the app. If the issue persists, our Customer Care team at help.aol.com could look into this.
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