AOL App For Android
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
750 results found
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Remove read/deleted emails from the list of "New Emails", very frustrating having hundreds of old/deleted emails show up.
I still see old emails I'veread and deleted in my "New Emails" folder, when they should all just be in my trash/deleted folder.
Please remove and re-add your account to the AOL App and check if the problem persists.
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I have had AOL mail for years. Just recently switched from AT&T to Spectrum mobile and my free AOL email was gone. Where did it go.
How do i get my free AOL email back? I don't want to pay for premium out of my SSI.
AOL Mail and the AOL App is free of charge no matter what internet connection you are using.
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decrease the time it takes news stories to load.
News stories take too long to load. Perhaps a text only version (or minimal graphics) option would speed things up.
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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Why does AOL need access to Photos and Media to my cellphone?
AOL DOES NOT NEED access to Photos and media to function.
Thanks for reaching out.
The AOL app was designed to also include access to media files since you may be sending these through your email.
https://help.aol.com/articles/aol-mail-in-the-aol-app-for-android-faq
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Thank you for reaching out.
Since we\re not able to know what exactly is the error received, please send a screenshot of the error and description of the issue to aolmailquestions@aol.com
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group lists are not accessible. I've read your help on these, they must be for some other app, I updated mine for android to 5.something bu
make your group lists easier to understand and tell me your latest version for Android
Thank you for reaching out.
Please note that the latest version available for Android is vers. 5.11.3.2 (2417) and you can download this from Play Store
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The app is slow and readers can't leave comments on the articles. I don't want to see anything about The Kardashians. They make me sick.
Why can't people leave comments
Thank you for sharing your experience with the news, I’ll pass this along to our content team. We are currently working on creating a new commenting system.
For the app being slow, please try the following actions: uninstall the app, restart your mobile device and reinstall the app.
Keep us posted if you encounter any other issues. -
I keep getting calls saying my aol account has been hacked from 442-233-1597. they claim to be alone employees
been getting multiple calls week from different numbers claiming to be alone employees stating my account has been hacked 442-233-1597 was the number used today.
Hi,
Thanks for reporting this. That is not an official AOL number. I’ll send this to the appropriate team.
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stop the aol app
why do i have this app? i want the aol app removed
Thanks for the feedback.
If you wish to uninstall the AOL app, you need to go to Play Store on Android/ App Store on iOS and uninstall it from your device.
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In the AOL app you can only change the edition of it by going to Settings > Edition.
You will have to make sure that the language of your device is not set to French. To check that go to Settings(on your device) > General management > Language and input -
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try using a different browser. -
No need for old and new email separate pages. Please put em all together. When I read an email it should still stay there on the same page.
When I open app all I need is emails. Not news first and than looking around where are my emails.
Plus there is no need to have separate pages for old and new emails. Keep em on one page. Unopened emails keep in bold letters. Waste of time poking around looking where is what.Here’s a help article to help you with your issue: https://aol.it/2sUygVA
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Good
Good
Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!
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Sorry to hear that. Please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
In order to access your folders, please follow the steps below:
1. Tap the Mail icon
2. Tap the Menu icon
3. Tap my folders -
When you click on folders please make sure the arrow is pointing up not down so that the folders are not hidden.
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Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below: 1. Clear the app’s cache 2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove 3. Restart your mobile device 4. Lastly, switch the internet connection from WiFi to mobile data
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Trouble
I called in for support. They cannot figure it out.
I cannot attached files when I'm sending my email through AOL app. I have to go to Gmail. This is my new phone Google pixel 2 and is still having the same issue as I did previous phone. I was able to send emails and attachments through my AOL app in the previous phone all of a sudden it stopped working in 2018.
Please help...it's my business .In order to send attachments, please follow the steps provided in the help article below: https://aol.it/35jW9Dq.
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