AOL App For Android
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
750 results found
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Billing Department giving me a difficult time being transferred to Tech regarding Case # 11164978
I have to call at least 4 times to be transferred to AOL tech regarding Case number 11164978. I would like to be contacted asap.
As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. For further assistance with your issue, please call us at 1-800-827-6364.
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Add a button in phone app for "mark as unread" that I can click while a message is open instead of "moving" it from Old Mail.
In the Android phone app, there's no 'right click' option. I want a button visible in the phone email inbox to mark the message "unread".
Learn how to filter emails in the AOL app:
1. Tap the Mail icon
2. On the top of the screen tap the Drop-down icon
3. Select how you want your mail filtered:
- See All
- Read
- Unread
- Flagged
- Unflagged
- Attachments
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constant audio notifications when app open even when disabled in settings
let me turn off notification audio
Thank you for reaching out. Can you please follow the steps below, to make sure the Notification Sound is Silent:
1. Open the AOL App.
2. Tap on the Settings button (Gear icon on the bottom right).
3. Tap on Notifications.
4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
5. Under the ‘Email Received’ section, tap on your Email Address.
6. Tap on ‘Notification style’.
7. Select ‘Silent’. -
The latest app update for Kindle fire HD 10 is buggy. Need to fix.
Mail screen won't resize when message selected. Response is suddenly much slower.
I have a couple of troubleshooting steps for you that should resolve this issue: 1. Clear the app’s cache 2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove 3. Restart your mobile device 4. Uninstall and reinstall the app with the latest version 5. Lastly, switch the internet connection from WiFi to mobile data
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why is this showing up as a Yahoo-related account?
when I look under "accounts," AOL shows up as a Yahoo account.
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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Sorry to hear that. Please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
stop letting my phone ring every time i open your app every time I open the AOL app to check mail or read news stories my phone rings
every time I open the AOL app to check
Here’s how to manage your notifications:
1. Tap the Settings icon
2. Under the App Settings, tap Notifications.
3. Here you can adjust your notifications for email and breaking news. -
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
My emails will not open to full size in my tablet. This is new, can anyone tell me how to fix it.
When I open my AOL email I get the inbox list as usual. When I touch the icon that is supposed to max/min the email message it slides to the right but does not show message in full screen like it did just recently.
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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yahoo France unavailable for log in nor on Android or Ios. please fix it urgently !
French users cannot log on Yahoo on this 9th December of 2019
Please contact SFR for this matter, they will need to investigate this from their side. Thank you for your understanding and patience!
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localise news I'm in the UK
UK news
Hi there. To change the news source go to Settings > Edition.
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Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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Could you unblock my account, it's been two weeks and your anti fraud department is full of useless Muppets that can't call me back. Ffs
I ordered lots. 4 times u blocked my account. I have sent passport Pictures. Everything u ask for and still I'm blocked.
Ive used forgotten password page to access and even that fails me.. U send the OTP but then the page fails.
You lost £1300 in one evening because of this. The money was in your hands, but u failed the delivery and returned my money as I was ****** off. But still its blocked get it sorted children. ThanksWe are truly sorry for any inconvenience this may have caused you. You will need to go through a verification process in order to regain access to your account. As much as I would like to help, we do not have access to account-related information on this department, please call us again at 1-800-307-7969.
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Make it easy to stop all your advertisers accessing my personal data and location my phone. I've been unable to stop snooping. Ghastly.
Impossible to stop advertisers accessing my personal data
Hi,
If you wish to edit your privacy settings please follow these steps:
1. Open the AOL App.
2.T ap on the “Gear” on the bottom right corner of the screen.
3. Under the “Support” tab, tap on “Privacy Dashboard”.
4. Sign in (if required).
5. Scroll down and find “Your Privacy Controls”.
6. There you can select which data can be used to improve your AOL experience.Thank you!
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Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data -
To replace my account that's never been deactivated, due to inactivity. your account should never be deactivated, for no cause whatsoever!
To not deactivat nobody's account whatsoever. because all of my important emails are on my account. and now its vanished into thin air, but it's still active and I dont know the number that it was associated with, so they don't want to retrieve it for me, and that pours gravy!
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I have had the worst experience with AOL Customer Service. Management needs to call me ASAP. ******@aol.com
I'm Insulted and Incredibly Angry
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
I’m here to help if you still need assistance or have additional questions. -
I've tried to call you for help and you hang up. my new phone asks for all credentials and I be just need help to get it done.
you should answer the phone.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
I’m here to help if you still need assistance or have additional questions.
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