AOL App for iOS
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
303 results found
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How can I delete more than 1 email at a time? Or empty folders?
I can’t find any way to get rid of my 4000 emails except one at a time. Then hoe do you get rid of deleted emails?
Here is how to delete multiple emails:
1. Tap the Mail icon in the AOL app.
2. Tap the folder your message is in.
3. Tap the box next to the messages you want deleted.
4. Alternatively, tap Select All after selecting the first message.
5. Tap the Delete icon at the top of the screen.
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Thanks for reaching out. The best way to teach the spam filter to treat an email as not spam is to use the “Mark as not Spam” feature.
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Restart your mobile device
2. Uninstall and reinstall the app with the latest version
3. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to your printer manufacturer.
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To enable the second factor, please follow the steps in this article: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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Hi.
In order to fix this issue, please remove the account from the AOL App and then sign back in.
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Screen not responding to touch
Page loads. I can see my emails but I can’t scroll down to see more not can I open an email or swipe left to delete
Ad banner is also frozen.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
My AOL notes are gone how do I get them back?
I had to re-install my AOL mail cause when I phone updates it quits working, my notes disappeared, how do I get them back? This is a disaster!
Sorry to hear that. In order to resolve this issue, please go to the phone’s Settings – Accounts & Passwords – Tap on your AOL account – Toggle Notes (Green).
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It wasn’t broken!
So, now, all that was good about the app is gone. I can’t read the type(yes, I adjusted the size), can’t search for flagged items and many more issues. I don’t know what you thought you were doing, but it is a HUGE FAIL!
Thanks for reaching out. I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Pics
Can we download pics ??
Thanks for reaching out. We have an article that should help you: https://help.aol.com/articles/save-and-send-attachments-with-the-aol-app-for-ios
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Drains battery; closes all of a sudden
The App has been draining so much battery these days. Today I am checking my email for 5 minutes and drained more than 10% of my iPhone battery. The app also closes all of a sudden, sometimes in the middle of composing an email.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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YOUR SUPPORT SUCKS
35 for nothing. waste of time you all suck
Thank you for your patience while we reviewed your feedback.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please reach out to our team at 1-800-827-6364 for further assistance.
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Hi
How do I delete this US ******** news feed
In order to help you with this issue, please go to Settings > Edition.
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We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to.
Here is the article to best help you:
AOL Help: Email and Viruses Protecting Your Account https://help.aol.com/articles/protect-yourself-from-internet-scams -
Account
How do I get to my account in the app?
ThanksIn order to access your mail via AOL App, please tap the “Envelope” icon.
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Email disappearing to trash
I’m sick of my emails being sent to the deleted file after I open them. Please do something about this.
This issue might be a result of using POP to access your mail from a 3rd party app. Please check your email apps (Outlook, Mac Mail, Windows Mail, Thunderbird or native mobile email apps).
Also, make sure that you do not have a filter set up to move Sent mail to another folder, or to delete mail from the Sent folder after a certain amount of time. -
Can’t open attachments
Get an error message when I click on document attachments both word and pdf.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Deutsch
Ich will das die wieder auf deutsch ist !!!!
In order to help you with this issue, please go to Settings > Edition.
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Notifications
Hello AOL, I have used AOL for many years. Lately, I’m not being notified when I receive my email. This morning, I happened to open my app and 47 emails were there. I had no idea I had any at all. Yes, I have notifications turned on in settings. Anyway, I’m hoping on your next update that it will bring resolve for this. Thank you.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
aol app errors app won’t let me search in app. I get notifications when they’re turned off this happens on my iPhone and iPad
iPhone ios is 12.1.2. iPad ios is 12.1.1. **************@aol.com
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data
- Don't see your idea?