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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


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301 results found

  1. We're glad you're here

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Restart your mobile device
    2. Uninstall and reinstall the app with the latest version
    3. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to your printer manufacturer.

  2. We're glad you're here

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    Responded  ·  Product Support responded

    Hi.

    In order to fix this issue, please remove the account from the AOL App and then sign back in.

  4. Screen not responding to touch

    Page loads. I can see my emails but I can’t scroll down to see more not can I open an email or swipe left to delete

    Ad banner is also frozen.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  5. My AOL notes are gone how do I get them back?

    I had to re-install my AOL mail cause when I phone updates it quits working, my notes disappeared, how do I get them back? This is a disaster!

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    Responded  ·  Product Support responded

    Sorry to hear that. In order to resolve this issue, please go to the phone’s Settings – Accounts & Passwords – Tap on your AOL account – Toggle Notes (Green).

  6. It wasn’t broken!

    So, now, all that was good about the app is gone. I can’t read the type(yes, I adjusted the size), can’t search for flagged items and many more issues. I don’t know what you thought you were doing, but it is a HUGE FAIL!

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    Responded  ·  Product Support responded

    Thanks for reaching out. I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  7. Pics

    Can we download pics ??

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  8. We're glad you're here

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    7 comments  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  9. Drains battery; closes all of a sudden

    The App has been draining so much battery these days. Today I am checking my email for 5 minutes and drained more than 10% of my iPhone battery. The app also closes all of a sudden, sometimes in the middle of composing an email.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

  10. YOUR SUPPORT SUCKS

    35 for nothing. waste of time you all suck

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    Responded  ·  Product Support responded

    Thank you for your patience while we reviewed your feedback.

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. 

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    Please reach out to our team at 1-800-827-6364 for further assistance.

  11. Hi

    How do I delete this US ******** news feed

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  12. We're glad you're here

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  13. Account

    How do I get to my account in the app?
    Thanks

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  14. Email disappearing to trash

    I’m sick of my emails being sent to the deleted file after I open them. Please do something about this.

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    6 comments  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    This issue might be a result of using POP to access your mail from a 3rd party app. Please check your email apps (Outlook, Mac Mail, Windows Mail, Thunderbird or native mobile email apps).
    Also, make sure that you do not have a filter set up to move Sent mail to another folder, or to delete mail from the Sent folder after a certain amount of time.

  15. Can’t open attachments

    Get an error message when I click on document attachments both word and pdf.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  16. Deutsch

    Ich will das die wieder auf deutsch ist !!!!

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  17. Notifications

    Hello AOL, I have used AOL for many years. Lately, I’m not being notified when I receive my email. This morning, I happened to open my app and 47 emails were there. I had no idea I had any at all. Yes, I have notifications turned on in settings. Anyway, I’m hoping on your next update that it will bring resolve for this. Thank you.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  18. We're glad you're here

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

  19. Weather

    Can not change or save city. I tried to change and save city from NY to Boston MA and save. It does not save to change city. Always it switches back to default New York City, N Y

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  20. Account spoofing

    My account is always receiving emails from myself. This is because my account has been spoofed and in the email you receive are people asking for money. Why not just be able to stop spoofing of your own account? Or when I send a copy of the email to your customer support, actually doing something about it.

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