AOL App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
303 results found
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Spam control
Please give us back the option to “Allow these specified email address only”.
Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available. We apologize for the inconvenience. In order to block a specific sender, go to Options – Mail Settings – Spam Settings, from a desktop computer, and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.
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Trash
Please make the delete key permanent and not disappearing.
The Delete button should be visible after you select one or more emails.
If that is not the case, I have a couple of troubleshooting steps for you that should resolve this issue:1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
In order to sign in to your AOL portfolio from your mobile device, please follow these steps:
1. Open Safari, or any other preferred browser.
2. Go to aol.com/portfolios
3. Tap on “Sign in or Sign up”.
4. Log in with your username and password. -
Buggy app and /w lousy browser
This AOL app is a no QA and a very low quality app. When When the hotspot was activated in the phone, you could not change the mailboxes. When opening the browser from the link inside mail. The browser wasn’t working correctly. Please fix these bugs.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Whatever
Whatever has happened to AOL Mail? I've used it for nearly 20 years but e-Mail support is useless - non-existent in fact. Can't access my Mail account via my Apple devices and can't get any sensible advice or support. Once I go through the incredibly time-wasting hassle full process of transferring all of my contacts and notifications I will be leaving. Unless I get some better service - or even a response. ****
Please remove your account from the email app, restart your device then add the account again. Also, check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled ""AOL Mail POP and IMAP settings"" from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.
In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option ""Allow apps that use less secure sign-in"" is turned ON.
https://login.aol.com/account/security
After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the ""Two-step verification"" option on the Account Security page (the URL…
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We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.
1. Go to our Privacy Policy at https://policies.oath.com/ie/en/oath/privacy/index.html
2. Click Privacy Centre on the left.
3. Scroll down to the bottom and click feedback form. -
The email you have received is not from AOL. The best way to stop receiving these kind of emails is to mark it as spam, under the ‘More’ menu.
To be able to identify future emails as this one, please follow the steps provided in the next article:
https://help.aol.com/articles/what-is-aol-certified-mail -
Can’t forward links from mail to social media
I recently lost the ability to click on “Share on Facebook” links from my emails. The links don’t react when touched.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Can’t log on now
App no longer works w broadband
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Once you’re viewing the news tab if you tap Home to return to your home screen the next time you go into the app it will start on news instead of mail.
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Print function improvement needed
I tried to print an email. So I selected the info and then selected print.
Your response was no printer found.
Then it tried to air print and found my daughter's house printer, not my HP print app printer.
Can you make your app let me select from my wifi based printers and network printers instead of telling me my five different printers are not found.Hello there, please make sure your HP printer is connected to the same wireless network that your mobile phone is using.
Additionally you can check if the printer is setup properly, by trying to access it from another device on your network.
Thank you.
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Confusion
I cannot figure out how to delete some things from my contact list and I’ve searched and been round and round and can’t even find a way to email you but this. All I see is the contact list but no way to edit. You say 9.3 app is needed but the highest number at the App Store is 5. Something ????????????
To manage your contacts list, you will have to access your account from a desktop computer.
Also, the 9.3 version is for the iOS operating system and 5.5.1 is for the AOL App version. -
Merge email
You’ve forced me to use the app. I hate it. It’s not a matter of getting used to it either. I want old and new emails together by date received. Also with all you add, news and **** the viewing area is too small. I’m soon leaving AOL. I guess that’s what you want. I’m glad I’m not paying for it!
Please follow the steps below in order to change your Inbox Style. Please note that in order to perform these changes you will have to go to mail.aol.com using a desktop computer.
1. Go to your AOL Mail inbox.
2. Click Options | Mail Settings.
3. Click the General tab, if not already there.
4. Next to “Inbox Style,” select Use Unified Inbox style
5. Click Save Settings.In case you’re not sure how to do this, here’s the help article: https://help.aol.com/articles/how-do-i-switch-to-the-unified-inbox-view
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Mail always late
The mail arrive time always seems be
Way behind the sent time. How often does the app on iPhone check for mail?I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Swiping
Put flag option back with swiping left
That feature is still available. If you are having trouble using this feature a quick uninstall and reinstall of the AOL App should fix your issue.
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Notifications
Hi the aol email app notifications are not working again. I need my notifications to show even if my phone is in locked mode. Ever since the recent update to the app, everything has gone wrong with my notifications. They are important for my job, I need them to work. Can you guys do another update for something to fix this like ASAP? Please please please. I would really appreciate it if you guys can fix the notifications. Thank you.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our mail support team at aolmailquestions@aol.com.
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Name change..
Please contact me..***@aol.com. Need to change my aol name..it’s just to hard for some people and I have to spell it out..
AOL usernames cannot be modified, however you can always create a brand new AOL account.
Here’s how:
1. Go to the main AOL page.
2. Click Login / Join in the upper right hand corner.
3. Click Sign up at the bottom of the screen.
4. Enter and submit the requested information. -
How do I make mail go to the iPad mail folder?
I have been with AOL for years and thanks. There are two. Things with this app that I don’t care for.
How can I make new mail show up on the iPad dashboard? Having to go to the aol mail button is a pain.
How can I make the mail automatically open expanded to full screen? The added steps are a pain.
Thanks
Den
Thank you for your feedback about the features of the AOL App. We’re always interested in opportunities to improve our products and services, so we appreciate when our users take the time to share with us. We will make sure that this gets to the appropriate team for review.
In order to move apps around press and hold on one app until they all start to jump around. You can then drag and drop icons around the home screen, move them to the dock, or drag them over to another page.
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To keep an email as new just swipe right on that specific message and you’ll see the option Unread.
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Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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