AOL App for iOS


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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


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  1. We're glad you're here

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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Once you’re viewing the news tab if you tap Home to return to your home screen the next time you go into the app it will start on news instead of mail.

  2. Print function improvement needed

    I tried to print an email. So I selected the info and then selected print.
    Your response was no printer found.
    Then it tried to air print and found my daughter's house printer, not my HP print app printer.
    Can you make your app let me select from my wifi based printers and network printers instead of telling me my five different printers are not found.

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Hello there, please make sure your HP printer is connected to the same wireless network that your mobile phone is using.

    Additionally you can check if the printer is setup properly, by trying to access it from another device on your network.

    Thank you.

  3. Confusion

    I cannot figure out how to delete some things from my contact list and I’ve searched and been round and round and can’t even find a way to email you but this. All I see is the contact list but no way to edit. You say 9.3 app is needed but the highest number at the App Store is 5. Something ????????????

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    Responded  ·  Product Support responded

    To manage your contacts list, you will have to access your account from a desktop computer.
    Also, the 9.3 version is for the iOS operating system and 5.5.1 is for the AOL App version.

  4. Merge email

    You’ve forced me to use the app. I hate it. It’s not a matter of getting used to it either. I want old and new emails together by date received. Also with all you add, news and **** the viewing area is too small. I’m soon leaving AOL. I guess that’s what you want. I’m glad I’m not paying for it!

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Please follow the steps below in order to change your Inbox Style. Please note that in order to perform these changes you will have to go to mail.aol.com using a desktop computer.

    1. Go to your AOL Mail inbox.
    2. Click Options | Mail Settings.
    3. Click the General tab, if not already there.
    4. Next to “Inbox Style,” select Use Unified Inbox style
    5. Click Save Settings.

    In case you’re not sure how to do this, here’s the help article: https://help.aol.com/articles/how-do-i-switch-to-the-unified-inbox-view

  5. Mail always late

    The mail arrive time always seems be
    Way behind the sent time. How often does the app on iPhone check for mail?

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  6. Swiping

    Put flag option back with swiping left

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    Responded  ·  Product Support responded

    That feature is still available. If you are having trouble using this feature a quick uninstall and reinstall of the AOL App should fix your issue.

  7. Notifications

    Hi the aol email app notifications are not working again. I need my notifications to show even if my phone is in locked mode. Ever since the recent update to the app, everything has gone wrong with my notifications. They are important for my job, I need them to work. Can you guys do another update for something to fix this like ASAP? Please please please. I would really appreciate it if you guys can fix the notifications. Thank you.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our mail support team at aolmailquestions@aol.com.

  8. Name change..

    Please contact me..***@aol.com. Need to change my aol name..it’s just to hard for some people and I have to spell it out..

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    Responded  ·  Product Support responded

    AOL usernames cannot be modified, however you can always create a brand new AOL account.

    Here’s how:

    1. Go to the main AOL page.
    2. Click Login / Join in the upper right hand corner.
    3. Click Sign up at the bottom of the screen.
    4. Enter and submit the requested information.

  9. How do I make mail go to the iPad mail folder?

    I have been with AOL for years and thanks. There are two. Things with this app that I don’t care for.

    How can I make new mail show up on the iPad dashboard? Having to go to the aol mail button is a pain.

    How can I make the mail automatically open expanded to full screen? The added steps are a pain.

    Thanks

    Den

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Thank you for your feedback about the features of the AOL App. We’re always interested in opportunities to improve our products and services, so we appreciate when our users take the time to share with us. We will make sure that this gets to the appropriate team for review.

    In order to move apps around press and hold on one app until they all start to jump around. You can then drag and drop icons around the home screen, move them to the dock, or drag them over to another page.

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    Responded  ·  Product Support responded

    To keep an email as new just swipe right on that specific message and you’ll see the option Unread.

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

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  13. Email

    How can I save an email and then retrieve it?

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  14. Suporte

    Estou com problemas para usar o plicativo no meu celular Apple sempre funcionou bem mas da última vez que troquei a senha está com problema

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    Responded  ·  Product Support responded

    Please go to mail.aol.com from a desktop computer and try to log in with your account. If you can access your it, then go to the AOL app, remove your account, restart your device, then add the account again.

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