AOL App for iOS
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
92 results found
-
Mail Account won‘t update
It started this morning. My mail account was empty (the in Box) then loaded many many older mails
and all over sudden after refreshing all mails of the passed 7 years have disappeared on all
IOS devices I use (iPhone and iPad) I have installed the aol mail as the main mail account
on my IOS devices and I also use the aol mail app. The issues occured in all applications.
I hope you van help me to reload the missing mails. Thank you.If you are using a 3rd party email app, please follow the steps provided in the next article and set up your account with IMAP instead of POP: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
If you are still having trouble after that, reach out to our support team at aolmailquestions@aol.com
-
Security Questions
You let someone hack my account and change my password and get access to my other accounts such as Instagram and Uber and they now have access to my credit card information. If you guys had security questions this would’ve been avoided.
As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
-
Mail trouble
Can not send e mail with attached pdf file and without attached file to any one, but i am getting e mails from other people,
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
-
AOL app latency
- Has me reinstalling all the time. 2.Does not print the whole email page
- I must reset my setting all the time .
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
-
UNWANTED signature line
I continue time and again go delete the signature line in AOL and it keeps coming back! Only system you can’t get rid of it like I wish I could get rid of AOL right now.
Please access your account from a web browser at mail.aol.com to check if the signature is set up in Options > Mail Settings. Should you still encounter this issue, please reach out to our mail support team at aolmailquestions@aol.com.
-
Can’t get mail on iPhone
Since verizon moved to aol I’m having trouble getting mail to migrate to my phone and computer. It won’t sign on keep getting same error message
We would like one of our email agents to look more into your account. Please reach out to our mail support team at aolmailquestions@aol.com.
-
Old mail
Why is it one of my mail boxes has an old mail box and the other doesn’t
Shouldn’t both boxes have old mail box
E***Hi there. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
-
AOL updated app
I updated my AOL app several yrs ago when you sent it. How can I get all my info to my new app and get rid of my old icon/app.
They get confused and go back and forth and won’t always send correctly.
Old app tells me they don’t know who I am.
REALLY???
Hi there, sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com. Thank you!
-
AOL
I do t want to give aol to look or have access to my account, but it won’t let me long in unless I do.
We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.
1. Go to our Privacy Policy at policies.oath.com/ie/en/oath/privacy/index…
2. Click Privacy Centre on the left.
3. Scroll down to the bottom and click feedback form. -
Emails - text size not consistent
Text size in emails is not consistent. Don’t know until receiver sees it.
It’s embarrassing. It’s emphasizes and adds tone to certain words or phrases that you don’t intend to. But other person doesn’t know it’s error and reads it wrong way. How to fix?sometimes it’s occurring on laptops and not just iphone. You don’t see text size until opening the email.
IPHONE SE.
Thanks. (I would give example below, but there isn’t selection for typeset sizing. So i can’t create a sample here.)Please reach out to phonemail.assist@aol.com for further assistance.
-
Issues logging in
For the past month I have not been to sign in, this is ridiculous. Then when I use yahoo and try to add my app mail box it says there’s an age requirement, really aol get your **** together
-
email
I cannot get into my email w/o agreeing to share all my private information. I don’t like the new UPDATE. Please fix this ASAP
Thank you
LoriWe take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.
1. Go to our Privacy Policy at https://policies.oath.com/ie/en/oath/privacy/index.html
2. Click Privacy Centre on the left.
3. Scroll down to the bottom and click feedback form. -
Facebook will not accept my password
They said my time had expired just suddenly and knocked me off Facebook, no explanation, I don’t want to spend hours trying to get back on like I usually do, Help!
While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL App.
We recommend that you contact the Facebook team for assistance.
-
Sign in issue
Can’t get mail. Notice comes up: name user ID INCORRECT! Help
You should remove and re-add your account from the app and if you are having sign in trouble, please check on mail.aol.com, from a desktop computer, if your password is correct.
If the issue persists, reach out to our team at 1-800-827-6364.
-
HELP -NO NEW MSG‘s
Hello
Can someone PLEASE help me -
I dont get new messages anymore.. last update was 23 h ago.. I tested my theorie & sent a msg from another account to my aol account & it didnt arrive. No matter if I check it from my app / or from the web site. There are just no new messages. I already logged out /in new.. didnt help. What can I do? Whats the problem? Im waiting for very important infos.Please reach out to our Support Team at aolmailquestions@aol.com.
-
Horrible customer service
Unable to get mail trouble help. Horrible customer service. Would prefer to text/chat instead of email or call.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
You can reach out to our technical support via email at aolmailquestions@aol.com or if you are a paid member, you can call or establish a chat: https://help.aol.com/contact/
-
We are sorry we could not help you more through this forum. Please send an email to our Email Support team at aolmailquestions@aol.com, to have one of our technicians help you further. Thank you for your understanding!
-
Mail help
Not getting mail! Also the extras I’m paying for are not working properly.
Almost impossible to change your password. Any help I will appreciateIf you reach out to our support team, they will be more than happy to help you with your issues, so please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.
-
Amazon pop up
Can’t get rid of it, and only on conservative sites!!! What the **** is going on?
To help us understand your experience, can you please send a screenshot at aolmailquestions@aol.com?
In case you need help, here’s an article on “How Do I Take a Screenshot” aol.it/1SA5nOM -
my acount has not been logged in！！
Hello, my account has not been logged in for a period of time, causing the account to be frozen. When I try to log in, I am prompted that my account has been frozen. Welcome to continue to register, but when I register, I will be prompted to register. I just want my account to be restored. Please help me to restore my account. The account is associated with a lot of important information. thanks。
If you haven’t accessed an account for the last 90 days, please keep in mind that it can be permanently deleted for inactivity as stated in AOL’s Terms Of Service. Unfortunately, you may not be able to reactivate it or re-create the same email address. Kindly reach out to 1-800-827-6364 so an agent can check the status of your account.
- Don't see your idea?