How can we improve the AOL App?

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I CANNOT stand this app. First of all, Why would AOL, whose primary customers are all over 45, change and not to give you choices of bolder and larger font.
You have made checking my email, news and searches almost impossible. I am furious I accidentally pressed “yes “ for the update. I’d go back to the old way in a heartbeat.
Actually, I changed to Gmail n hardly ever use AOL anymore.

This app is cumbersome and burdensome...
Sorry, but it was better when it was worse!

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19 comments

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  • Rory Alcalá commented  ·   ·  Flag as inappropriate

    Long time ago, AOL used to show whether emails I sent were received & opened by emails I sent out! That no longer exists? It was a GREAT FEATURE...Maybe I can no longer find that info...please tell me how to locate that feature!🤔😬🙄

  • Anonymous commented  ·   ·  Flag as inappropriate

    I signed up for an aol account a couple of years ago, but didn’t use it much. When I did use it, I had great service. Now that I’ve decided to transition from yahoo to aol, I can’t get help for what is clearly a technical problem with aol mail. What is truly irritating is that aol seems to have decided that anyone with an unpaid account can’t get help with any problems. Can aol tell me why my email won’t stay signed in and why I keep getting a pop up that says aol wants to use aol....In sorry, but I don’t know what that means. If aol is not going to solve ANY issues unless I buy an email account, why do you offer free accounts?

  • Anonymous commented  ·   ·  Flag as inappropriate

    The settings updates are always going back to aol setting.
    Have to go to manage account before I can see mailbox

  • Dyoung commented  ·   ·  Flag as inappropriate

    When I send an email from the above address, the sender gets it under the name Docusign
    I need to correct this!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Why did aol show 21 update email message then I opened it then there have 3 new messages

  • Lisa Peterson commented  ·   ·  Flag as inappropriate

    My email account was deleted due to inactivity now I can’t get it back because it’s already taken. Shouldn’t be this hard. Technology should make life easier, thus is just annoying. Lost a customer.

  • Christa Gimbel commented  ·   ·  Flag as inappropriate

    WhenI logged back into Facebook, I was logged into an old account on Facebook. Help me please to get to my current account

  • Ginny commented  ·   ·  Flag as inappropriate

    OK I AM VERY, VERY CLOSE TO GIVING UP ON AOL EMAIL!!! I complained about this in early November. The SPAM problem is out of control. This AM I had 68....just now I had 105.. Why can’t the AOL proofreaders or whoever is responsible here, put an end to SPAM???? Please!!! There has to be a way or you’re going to lose me and others who are also beleaguered with it. Get up to date here.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I'm receiving ads in my mail. I have sound notification turned on for actual mail. Do not want to be disturbed by ad mail.

  • Anonymous commented  ·   ·  Flag as inappropriate

    The new AOL app for my iPAd and iPHONE is a nightmare to set up. Why was it necessary to change from a working application to one with a lot of extras I will never use? It’s bad enough that you added sound to the “news.” Some if us know how and like reading news, and if we wanted audio that’s what radio and TV offer. Can’t seem to get any help, so maybe it’s time to find another browser.

  • Gillian Vaismarder commented  ·   ·  Flag as inappropriate

    I can’t reset my password. I called to your support number and got nowhere. I have been with AOL for over 13 years. I was asked very strange question. It shows a phone number I did not recognize. He kept asking me names of folders. Ask for a credit card number which I don’t have. Bank changed their cards years ago. So now I cannot retrieve my e-mails.
    I will have to sign up with someone else.

  • Gail Daley commented  ·   ·  Flag as inappropriate

    I loved the old AOL. I could find everything I needed. Now I am frustrated, if the size of the type gets any smaller I won’t have to worry! I am not happy with Gmail they don’t have the things you used to have. How about making a Senior AOL like it was before, think about how many other people you would be making happy!

  • Ginny commented  ·   ·  Flag as inappropriate

    My Spam folder is overloaded every time I open my account. Today there were 213 spam emails!!! PLEASE HELP. i have apprised you of this 4 times now. 🙏🏻

  • Anonymous commented  ·   ·  Flag as inappropriate

    My account is locked I can’t sign out to sign in again. Plus to me it feels to me did aol.com get hacked because it says for me to delete my account and make a new one well I have 82 messages and I have 7 messages I am saving due to there personal content. Please get back with an answer

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