Complaints
AOL please read and resolve your customers’ concerns!!!
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Miles commented
The email address auto fill when you type the first few letters doesn’t work right. You select the suggestion and when you move to the body of the email the first letter of the address drops off.
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Dr.Padukone commented
This App will not let me print any links that I have downloaded . I also cannot access my old Aol mail that is under an older version of Aol that is now not authorized by you !
I might consider quitting Aol and switching to gmail if this remains unresolved- after being with you since your inception! -
Anonymous commented
This app is a complete disgrace. Same sign in problem noted by many others. No one should have to sign in every time. This is my 3rd complaint. Why don’t you fix it? Seems like you don’t know how which is pathetic. “Under review” for days on end is not acceptable.
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Anonymous commented
Why do I have to sign in every time I check my mail on my phone? This app is not user friendly.
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Norm Johnston commented
I have been using AOL for over 30 years. Your latest changes are a pain. I can’t get mail or get on at times. I don’t want to change my password or enter codes over and over.
Either AOL needs to change or I will find another service. -
Anonymous commented
Why is it that every time I come on this app to check my email I have to sign in and also what information are you guys sharing I’m ****** 😡 about that I’m getting so many messages on my Experian about my email and password out on the dark web y’all are ducking up real BAD YALL NEED TO FIX THAT **** IM HIGHLY DISAPPOINTED
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Anonymous commented
Have to change password every time I go into AOL.
Requires new password, verification code, etc. EVERY DAY!
When I called aOL for help they said it would cost $15 a month. -
Anonymous commented
I HATE that I have to continually login throughout the day. No other app does this. This is ridiculous.
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Anonymous commented
Unable to receive password reset emails out of the blue
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Peg commented
Extremely unhappy with this new app! Very difficult to use, file and search. Just a mess- please do something.
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Anonymous commented
I started using the app and was able to read my mail with no problem. Now I have to sign in EVERY time I check it. How come the change? It’s very inconvenient. I already have my phone locked so nobody can get into it at all. My email is secure. Update your app!! Or at the very least make it an option to stay signed in.
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Anonymous commented
I have to sign back in every time I open the app! I didn’t have to do that when I was using the regular mail app for my iPhone and it was much more convenient. This app needs an option that allows me to remain signed-in! It also doesn’t save the settings that I update, such as my signature. I have had to reset it to what I want 3 times!
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Anonymous commented
My email won’t update to the current date. My “new” mail is consistently 2-3 days late and won’t update. If I search for something that I know I’m getting this day then most of the time it will update to current date.
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Mike commented
Hi. I have downloaded the app. Why do I have to sign in every time on my phone when I don’t have to on my PC? Very frustrating. I’m going to remove the app from my phone. No point in having it as it is just not time saving or convenient.
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John commented
Ever since I downloaded the app can’t access the PDF files with the office password
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Anonymous commented
AOL app freezes up about every 4-6 weeks on my iPad and I have to uninstall and reinstall it to get to work.
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Lynette Pyer commented
Constantly asking me to sign in again. Why can’t I stay signed in?
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Sandy commented
How do I add my current contacts??? This app sucks!
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Steve Biber commented
More Trump bashing you ********? Go **** yourselves.
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Victor Megaro commented
Your news feed is obviously anti Trump.