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166 results found

  1. We're glad you're here

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  2. Mark as read button

    Select as many emails or all emails and mark them as read instead of having to read every single one.

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  3. Having issues

    Having issues with my aol email account.

    I’m

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    You can find the list of contact and see available options for your account on https://help.aol.com/contact

    If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

  4. Emails bouncing

    The country club I belong to sends daily and weekly emails which I am still not receiving. On their end it prompts that each email sent to me bounces. Is there a setting I can change so I can start receiving these emails??

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  5. My account was hacked. can get help with on this

    They have me in some Verizon media group and a group call Nelson group I don't know or have anything to do with either one of those groups

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    You can find the list of contact and see available options for your account on https://help.aol.com/contact

    If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

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    Thank you for contacting us. As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL. If you have additional questions, call the AOL Billing Team at 1-800-827-6364.

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    I have a couple of troubleshooting steps for you that should resolve this issue:
    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Lastly, switch the internet connection from WiFi to mobile data. -BR

  8. Domain name changed

    Would you please change my default email address from:
    spearala@aim.com
    To:
    spearala@aol.com

    They both work but any new or replied to email it defaults to the @aim.com. I know how to change it in the “from” field in an email message but I forget several times before tapping “send”. So I thought one of your administrators could make that default “@aol.com”.

    May Blessings fall on you, your family and company,

    Dave

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  9. Open app

    I keep have to get a verification code to get my mail. How can I bypass this?

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    In order to help you with this issue, please go to password.aol.com click on Account Security and turn off your 2-step veification. If the issue still persists, please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

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    3 comments  ·  Mail  ·  Admin →
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    Here’s how to add an account:

    1. From the bottom of the main menu, tap the Settings icon.

    2. Tap Manage Accounts.

    3. Tap Add Account.

    4. Enter your AOL username and password.

    5. Tap Sign in.

  11. App says try again!

    I’ve tried logging into my email through the app since it would be more convenient. Email and the password is correct but every time I try to sign in it ends up saying “there was a problem, please try again later.”
    The app is updated. This is frustrating please fix it!

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    26 comments  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  12. Passwords

    Reset my password and lost all inbox emails

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  13. We're glad you're here

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  14. We're glad you're here

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    Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!

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    42 comments  ·  Mail  ·  Admin →
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    Thanks for the feedback. We’re really sorry to hear your displeasure with the advertising on the AOL App. In order for AOL to offer things like web content and products, we need to sell advertising just like any newspaper, magazine or television station would. But we certainly don’t want to get to a point where we start to lose our valued audience, so your feedback is greatly valued.

  16. This message is from a trusted sender.

    This message is from a trusted sender.

    Aol.®

    Your email account has sent out spam emails
    to a list addresses that you don’t recongnize,!!!

    You're getting this email to make sure it was not you.
    It's required that you reply within the next 24 hours,
    We will suspend access to your account
    If we don't recieve your reply within the given time frame,
    We would appreciate your immediate attention to this matter

    Reply and let us know

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    11 comments  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. 

    Here is the article to best help you: 
    AOL Help: Email and Viruses Protecting Your Account http://aol.it/1vrb2fk

  17. Spam

    Still getting spam sent to my inbox, even though I’ve marked it as spam.

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  18. Logging out of emails

    Have an icon to log out if emails either on the screen for reading emails or in settings. It is well neigh impossible to find how to log out.

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    12 comments  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    To sign out please follow these steps:

    1. Go to Settings, the gear icon
    2. Manage Accounts
    3. Edit and then tap Remove

  19. Security issue by another aol member

    I have made a report of issues to Facebook yahoo and now email of multiple hacks at different times from different people from different places. I am now addressing the AOL issue. I found an embedded email address of someone in my aol account that has an ex employee of ours initials embedded in the email address that was in the settings of my account. I think they were able to see my emails and may be trying to steal or hack data. I need to verify and confirm if it is Alex Hernandez as typed in the embedded email…

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  20. Unable to attach file attachment

    I am currently unable to attach document files to my emails using AOL Mobile. Not sure if I’m doing anything wrong. Never had this problem in the past. Please advise.

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