AOL App for iOS
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
71 results found
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you
message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Since yo change I cannot delegate any messages. This needs to be fix.
I a m having a hard time trying to delete old messages. The delete button is not working. Why
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Disaster after updating
I updated aol mail at App Store as instructed. Ever since I have seen blank screens (all emails lost) and today a black screen. I have important emails in my accounts. Sometimes the emails appear after signin but most times they don’t. What did the update do??!!!
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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No email notifications
Suddenly the app isn’t notifying me of new incoming emails, why not? Please fix. Only receive notifications when I physically go to open the app.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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A way to delete this app and use aol mail again
Give me a way to delete it
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Contacts Added to AOL Account from my iPhone contacts
How can I prevent contact being added to my AOL account which show that they have been added from my iphone?
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Problems attaching documents to emails
I’m unable to attach documents to emails. This is a basic need for any email app. The only files I can attach are attachments previously received, or photos. I’m sure something has changed as it wasn’t always like this.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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AOl has a blank screen I can’t delete
Blank screen on my AOL mail
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Keep my registered pass word. I am getting my emails in android phone but not on apple (iOS) divides for last week
Please ensure that I get all my aol mails in both android and aol divides.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Make the aol app mail only
Have the option to remove the tabs at the bottom of the app so it’s only mail. Also have the ability to open links in mail I’m safary on iPhone.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Search for email on iPhone stopped working
The email magnifying glass search on my iPhone app won’t work. Instead it takes me to a screen that asks “ Enable smart features to see detailed contact cards Information won't be shared with 3rd parties” and seems to give two choices “Turn on”’or “Learn more” - but if I select turn on it still doesn’t let me search.
This seems to be a recent issue. Seems to be an issue on iPhone but not iPad.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Recover a account
My account is locked my password is not working and customer service is no help to recover a account I can’t verify my account due to a old number I have and all that customer service can do is say I can’t help you until you verify your account and I should have updated my account information. This is the worse customer service I ever had I am very disappointed with AOL. Customer service should be top priority and it’s not they are useless. How am I to verify my account if I can’t get on and change my information??…
As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017. Thank you!
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I can’t receive emails only send them why is this?
I can’t receive emails at all. What can I do to solve this.
Here’s a help article that might solve your issue: help.aol.com/articles/fFix-problems-reading..
If the issue persists, one of our Mail Support Agents might be able to help you. Please send an email to aolmailquestions@aol.com with as many details as possible, including your username.
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Lost emails
Why has aol deleted all of my emails?? ***
One of our Mail Support Agents might be able to recover your missing emails. Please send an email to aolmailquestions@aol.com with as many details as possible, including your username.
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Verizon is AOI
Keeps asking me to create an AOL account, we are using a Verizon email which is AOL. It also defaults to no account and sometimes won’t bring up the Verizon email. Need to be able to turn off this nagging.
Hi there, sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
Thank you!
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My emails
Why are my emails going to my spam folder? Important emails about my Verizon account and other things are going to the spam folder. Why are you doing that when my account is a Verizon account you acquired? I’m missing out on my emails because AOL is taking it upon themselves to decide what is a spam email or not. And in every case, you’re wrong!
By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.
Also, please make sure this email address is added to your Contacts list.
If the issue persists, please contact one of our Email Support specialists, at aolmailquestions@aol.com
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Add the option to receive your info to reset your password with your cell number because I dont receive the email
I don’t receive my email to reset my password.
As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017. Thank you!
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Old mail
Why is it one of my mail boxes has an old mail box and the other doesn’t
Shouldn’t both boxes have old mail box
E***Hi there. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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Hi there, sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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