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380 results found

  1. HELP!!!!!!

    Just got off phone with AOL chat to TRY to solve problem So far ~ zilch
    technician got access to my computer and now 1; I Can't bring up "sent Mail 2,cannot send E-mail 3 Cannot recieve e mail (I had someone try) Whatta mess leading up to all this and all I ended getting is that someone will call me back!!!!!!!!!!!!!!!!111.

    109th ranked
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  2. Seriously?? You still haven't fixed generating an app password yet??

    How long does it take to fix this application?? Even if I try the paid help service, it's the same answer - "We don't have an ETA for a fix."

    109th ranked
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  3. 179th ranked
    0 comments  ·  Admin →
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  4. make it easier!!!!!!

    make it easier! it's impossible to EASILY FIND HOW TO CONTACT ANHYONE AT AOL

    I'm now being told I've asked to deactivate my AOL email account. of course, this is not true where is the help? who do I contact? why do I even have to ask?

    109th ranked
    1 comment  ·  Admin →
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  5. I been with AOL for 11 years and I have called only one time to change my password and now I need to pay for a password reset wow Go google!

    I been with AOL for 11 years and I have called only one time to change my password and now I need to pay for a password reset wow Go google!

    73rd ranked
    1 comment  ·  Admin →
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  6. "New" AOL is not working for me. Why fix what was not broken. The new version is so bad I may leave AOL. Can I return toforme AOL mail?

    Allow members to decide which AOL MAIL they want. The new one is dreadful. Considering a new site. I have been on AOL since 1998. Worked fine. This is a night mare. May I ask what genius created this mess?

    73rd ranked
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  7. 179th ranked
    0 comments  ·  Admin →
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  8. junk mail from 126210503@tzzlt-staytuned..... saying you have won stuff I cant stop them!!!!!!!

    the filter doesnt stop this even though I have listed to block this sender

    179th ranked
    0 comments  ·  Admin →
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  9. Be able to switch screen names with ONE click, like we could do 15 YEARS ago. Your new version is just more SUCK.

    Be able to switch screen names with ONE click, like we could do 15 YEARS ago. Your new version is just more SUCK- not that anyone there cares.

    179th ranked
    0 comments  ·  Admin →
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  10. Ads

    I dont want to see any Republican ads in my AOL.

    179th ranked
    0 comments  ·  Admin →
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  11. stop the spam...

    I am getting about 40 or more spam emails every day....how the heck can I stop them ? thanks
    Larry Hayes

    179th ranked
    0 comments  ·  Admin →
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  12. ACTUALL HELP!!!!!!!!!!!!!

    THERE IS NO HELP. ONLY IF YOU WANT TO PAY AND THEN I BET...NO HELP. CANNOT ACCESS MYEBAY! ALL I GET IS A PAGE THAT SAYS THIS:
    (Something went wrong.
    Error: 310 - ERRTOOMANY_REDIRECTS

    SEARCH ON AOL >)

    THEN WHEN I CLICK ON SEARCH AOL IT TAKES ME TO A SEARCH ENGINE WITH LINKS TO EBAY. WHEN I CLICK ON MYEBAY I GET THE SAME THING. IF I CAPY THE LINK OUT OF THE ADDRESS BAR THIS IS WHAT I GET...IT IS VERY LONG. SEE BELOW. PLEASE UPDATE THE BROWSER AND AOL GOLD!!

    data:text/html,%3C%21DOCTYPE%20html%3E%0D%0A%3Chtml%3E%0D%0A%3Chead%3E%0D%0A%3Ctitle%3EOOPS...%3C%2Ftitle%3E%0D%0A%0D%0A%3Cstyle%3E%0D%0Abody%20%7B%0D%0A%09font-family%3A%20sans-serif%3B%0D%0A%09font-size%3A%2016px%3B%0D%0A%09line-height%3A%2025px%3B%0D%0A%09color%3A%20%23585858%3B%0D%0A%09margin%3A%200px%3B%0D%0A%7D%0D%0A%0D%0Aa%20%7B%0D%0A%09color%3A%20%2339f%3B%0D%0A%09font-family%3A%20sans-serif%3B%0D%0A%09font-size%3A%2012px%3B%0D%0A%09font-weight%3A%20bold%3B%0D%0A%09letter-spacing%3A%201px%3B%0D%0A%09text-transform%3A%20uppercase%3B%0D%0A%09text-decoration%3A%20none%3B%0D%0A%7D%0D%0A%0D%0Adiv%20%7B%0D%0A%20%20display%3A%20flex%3B%0D%0A%20%20flex-direction%3A%20column%3B%0D%0A%7D%0D%0A%0D%0A.circleImage%20%7B%0D%0A%20%20display%3A%20block%3B%0D%0A%20%20vertical-align%3A%20top%3B%0D%0A%20%20padding-top%3A%2075px%3B%0D%0A%20%20width%3A%20183px%3B%0D%0A%20%20height%3A%20153px%3B%0D%0A%7D%0D%0A%0D%0A.theDude%20%7B%0D%0A%09width%3A%2064px%3B%0D%0A%09height%3A%20113px%3B%0D%0A%09position%3A%20fixed%3B%0D%0A%20%20%20%20top%3A%20400px%3B%0D%0A%20%20%20%20left%3A%20600px%3B%0D%0A%7D%0D%0A%0D%0A.errorText%20%7B%0D%0A%09padding-left%3A%2060px%3B%0D%0A%7D%0D%0A%0D%0A.container%20%7B%0D%0A%20%20display%3A%20flex%3B%0D%0A%20%20height%3A100vh%3B%0D%0A%7D%0D%0A%0D%0A.left%20%7B%0D%0A%09width%3A%20446%3B%0D%0A%09padding-left%3A%2040px%3B%0D%0A%09padding-right%3A%2040px%3B%0D%0A%09background-color%3A%20%23eaf4f9%3B%0D%0A%7D%0D%0A%0D%0A.right%20%7B%0D%0A%09padding%3A%201rem%3B%0D%0A%7D%0D%0A%0D%0A%3C%2Fstyle%3E%0D%0A%3C%2Fhead%3E%0D%0A%3Cbody%3E%0D%0A%0D%0A%3Csection%20class%3D%22container%22%3E%0D%0A%20%20%3Cdiv%20class%3D%22left%22%20%3E%09%09%09%0D%0A%09%3Cimg%20class%3D%22circleImage%22%20src%3D%22waol-embed%3A%2F%2FAolDesktop.htmlresources.zip%2FBlueErrorCircle.png%22%20%3E%0D%0A%20%20%3C%2Fdiv%3E%0D%0A%20%20%3Cdiv%20class%3D%22right%22%3E%0D%0A%09%3CH1%20class%3D%22errorText%22%20style%3D%22padding-top%3A%2090px%22%3ESomething%20went%20wrong.%3C%2FH1%3E%0D%0A%09%3Cp%20class%3D%22errorText%22%3EError%3A%20310%20-%20ERRTOOMANYREDIRECTS%3C%2Fp%3E%0D%0A%09%3Ca%20class%3D%22errorText%22%20href%3D%22https%3A%2F%2Fsearch.aol.com%2Faol%2Fsearch%3Fq%3Dwww%252eebay%252ecom%26sit%3Dloki-bsr-err%22%3ESearch%20on%20AOL%20%3E%3C%2Fa%3E%20%0D%0A%09%3Cimg%20class%3D%22theDude%22%20src%3D%22waol-embed%3A%2F%2FAolDesktop.htmlresources.zip%2FErrorPerson.png%22%20%3E%0D%0A%20%20%3C%2Fdiv%3E%0D%0A%3C%2Fsection%3E%0D%0A%0D%0A%3C%2Fbody%3E%0D%0A%3C%2Fhtml%3E%0D%0A

    73rd ranked
    1 comment  ·  Admin →
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  13. I just want the answer from AOL in writing why AOL did not deliver my emails to the recipients? AOL must have reason to do that and I need t

    I just want the answer from AOL in writing why AOL did not deliver my emails to the recipients? AOL must have reason to do that and I need the reason for my files to the public help and lawyer.
    tosgeneral@aol.com

    As I emailed you before and you trying to avoid me and pass me to where they do same as you. Why why why?
    Hi AOL customer support, I need an answer before I take action for public help and …. Can you tell me why non off my emails those which are relate to promoting world peace for…

    179th ranked
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  14. Your original feedback: I am hoping you will care enough to help me with email barrage, I get 300 email a day in my newmail and equal amoun

    Your original feedback:
    I am hoping you will care enough to help me with email barrage, I get 300 email a day in my newmail and equal amount in SPAM folder, , any personal mail I get is lost in it, I can block every thing that is not in my contact list and I did that but that is not the answer I want the barrage to stop, I love AOL I am 76 and I have had AOL since it began, I do not want to cancel but unless you can tell me how to fix this I…

    73rd ranked
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  15. Make flexibility/sync with older mail app versions that need generating passwords.

    There is always a problem with generating passwords from AOL to use in older mail apps. The service is usually not available. Please come up with a new way or make an app like Outlook or add the features like it.

    Limited features right now. I am sure you can come to some understanding.

    Thanks,

    179th ranked
    1 comment  ·  Admin →
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  16. why is my account labeled suspicious when I have been a member for 25+ years?

    After 25 + years why do I have to verify my identity? Is AOL becoming not a viable search engine. If this isn't resolved soon I will stop using AOL. NEED AN ANSWER!

    73rd ranked
    1 comment  ·  Admin →
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  17. Why do I need a code?

    Why do I need a code?

    109th ranked
    1 comment  ·  Admin →
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  18. change dob info

    Hi, How can I change my date of birth please? I entered the date incorrectly on sign up.

    109th ranked
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  19. WHERE ARE THE IMAGES IN MY E MAILS? I FOLLOWED ALL "SUGGESTIONS" YOU LIST CLEAR CACHE RESET BROWSER>>>>ITS AOL MAIL NOTHING ELSE WHERE ARE

    NO HELP< NO PHONE SUPPORT @$ NOTHING< HOURS OF READING TO FIND NONE OF THE ANSWER CORRESPOND WITH ANYTHING YOU SEE ON SCREEN >> WHERE IS OPTIONS? WHERE IS MAIL SETTINGS? JUST GETS WORSE AND NO REPLY EVER SICKENING!

    73rd ranked
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  20. Help support issue

    HELP SUPPORT SHOULD BE FOR ALL MEMBERS THAT HAS BEEN WITH YOU FROM THE START. I STARTED WITH YOU SINCE THE CD AND PHONE ACCESS. HELP SHOULD NOT BE ONLY FOR PAID CUSTOMERS. I CAN'T ACCESS MY EMAILS WHICH IS CRITICAL TO ME!

    48th ranked
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