AOL Mail Noble
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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
90 results found
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Give me my account access back
I want to access my aol account. You locked me out I can not recover it and now I can't create my old aol account because my handle exists. I've had the account for 30 years and your telling me It doesn't exist now. I couldn't update my password or anything when I was logged in without going somewhere else and I can't change my password now because it says it isn't there anymore. Give me account access. I want my email back.
Hi there! Thank you for reaching out. While we don't address account recovery issues on this platform, we would be happy to explore what support options are available for your account. Could you please share your email address with us in a Private Message on our AOL Customer Care page? We're looking forward to help you!
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Name change
How do I change my last name on aol?
Hi there, I'm sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp/@YahooCare or on Facebook on our AOL/Yahoo Customer Care page? In case you do not have a social media account, please contact us at help.aol.com. Thank you!
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Not receiving emails
I am not receiving emails on my iPhone when I was a few days ago. nothing has been changed in the settings to cause me to no longer receive them. Please advise
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Emails deleting but yet reappearing deleting it 3:00 to 4 times
I am constantly deleting the same email six to seven times and it reappears in my inbox as a new email this is over and over and over occurring to where I always have unread emails reappearing in my inbox after deleting emptying trash emptying span logging out re-logging in and bam all the emails that I just deleted reappear as new this has been going on for months and it's ridiculous to the point where I'm just leaving all my emails as spam and starting new with a new email address a new account a new service simply because…
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Apps not working
Apps not working!
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Add another email address
Why can't I add another email address.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Transferer contacts du mail dans telephone et messages
Je voudrais remettre mes contacts de aol dans le téléphone et les messages. Tout était bien hier matin et tout a disparue dans le téléphone et les messages .
Il faut les transférer aïs COMMENT .
MERCI
P.saby
(Saby_saby@aol.com)Hi there! We appreciate your feedback and we are truly sorry to hear about the unfortunate event with your contacts. Could you please contact us on X/Facebook on our AOL Customer Support page? We would be more than happy to assist you!
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Auto reply to certain email
I want to be able to set automatic replies to certain emails
Hi there! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Some email aren’t loading from server
Some emails aren’t loading from the server (message) while using iPhone native mail app
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Screen name availability
When I joined AOL originally ages ago, I had the screen name tromboon, but due to inactivity it has been deactivated. Unfortunately I used that email address as a recovery email for accounts that I use more regularly. Now I'm having trouble accessing one of those accounts and I need my tromboon@aol.com. I tried rejoining AOL to get it back but it was not available. I emailed it to see if someone else had actually acquired it but found the mailbox does not exist. So it isn't being used but it isn't available either. Please tell me there is…
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Can't locate lost email from 5/6/25
Where can I go to find a lost email ?? There is no Trash folder...??
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I want to be able to delete old emails in bulk. Please advise how to do this
I want to be able to delete old emails in bulk. Please advise best way to do this
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Rethink your definition of service
My parents misplaced old password to their AOL account and the recovery link was going to an old landline phone number. Called for assistance. After 20 minutes of what I thought was good service, I got a shakedown for $15.99 a month to fix it for them. I was told it was their fault for not keeping the account updated. Thought someone would like to know this is who you have representing your organization.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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New mail going directly into deleted files
My new inbox messages are going directly to deleted files. This topic was created several years ago but aol response is no longer available. How do I remedy this situation.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Save contacts
For some reason I add a contact and they are not being saved on my contact list
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Email doesn’t work, aol
Email just doesn’t work at all, no emails coming in any folder(spam,trash,inbox) aol also admitted to reading my emails, then they deleted them all. this should be a class action lawsuit asap, this company is well past due to be sued for 5-100 billion dollars
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Provide me with the tools to use my email account.
How about some functionality? What if there was a way to use this like an email account?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I can’t recover my email
I wasn’t able to access my AOL mail for a little over a year. I finally am able to get in and everything I had saved since 2003 has been deleted where did everything go
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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login malfunction
It took me seven times to login
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Enter new phone number
I agree....Aol refuses to let me back in my account now that phone number changed. Unless I pay 15 dollars There should be option to enter new number
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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