AOL Mail Noble
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
38 results found
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Not receiving emails
I am not receiving emails on my iPhone when I was a few days ago. nothing has been changed in the settings to cause me to no longer receive them. Please advise
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Emails deleting but yet reappearing deleting it 3:00 to 4 times
I am constantly deleting the same email six to seven times and it reappears in my inbox as a new email this is over and over and over occurring to where I always have unread emails reappearing in my inbox after deleting emptying trash emptying span logging out re-logging in and bam all the emails that I just deleted reappear as new this has been going on for months and it's ridiculous to the point where I'm just leaving all my emails as spam and starting new with a new email address a new account a new service simply because…
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Transferer contacts du mail dans telephone et messages
Je voudrais remettre mes contacts de aol dans le téléphone et les messages. Tout était bien hier matin et tout a disparue dans le téléphone et les messages .
Il faut les transférer aïs COMMENT .
MERCI
P.saby
(Saby_saby@aol.com)Hi there! We appreciate your feedback and we are truly sorry to hear about the unfortunate event with your contacts. Could you please contact us on X/Facebook on our AOL Customer Support page? We would be more than happy to assist you!
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Some email aren’t loading from server
Some emails aren’t loading from the server (message) while using iPhone native mail app
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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New mail going directly into deleted files
My new inbox messages are going directly to deleted files. This topic was created several years ago but aol response is no longer available. How do I remedy this situation.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Save contacts
For some reason I add a contact and they are not being saved on my contact list
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Enter new phone number
I agree....Aol refuses to let me back in my account now that phone number changed. Unless I pay 15 dollars There should be option to enter new number
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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My email has been hacked, and I am being stalked, please help
Someone I thought was a friend of mine asked me for my email address, and I have been hacked and stalked by this person along with her sister, and very possibly her girlfriend and her sister's girlfriend. This is very serious as I have contacted police and I have obtained restraining orders against them. I have experienced my phone hacked, and after changing my number, they creepily find my new number and so forth. This is same with different attempts to create other email accounts, and after I set them up, my passwords won't work, and even addresses have been…
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Stop the spam! Why isn’t it working anymore?
It’s not working like it did anymore! Fix it please
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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What is this about???
Why is it that when I sign into my AOL account and use another email (GMAIL) thats linked to my AOL account to sign into AOL. It sends me an email saying that I'm signing into my YAHOO account in the email!? (I've NEVER in my life had a Yahoo account.) This is what the email says. The Google account (@gmail.com) was used to sign in to your Yahoo account (@aol.com). Your Google account may remain signed in even after you've signed out of your Yahoo account, so be sure to also sign out of Google if this device is…
Hi there,
I’m sorry to hear you’re experiencing this issue! We’d like to help, please send us a private tweet at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Looking forward to your reply!
Thank you!
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You have erased all of my old folders and mail i now have nothing. I know i have not used it in years but i believed it was safe.
You deleted all my folders now I have lost images I can not replace
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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FIX YOUR EMAIL SYSTEM
NEW EMAILS ARE GOING INTO DELETED FILE BY AOL.COM .EMAILS BEING SENT TO ME
WHY ????????Hi there! Thank you for your feedback! We are sorry to hear about the issue you're encountering, but we would like to help! You can check the filters of your inbox to see if you have any enabled. Also, if you need further assistance from us, don't hesitate to contact us on X/Facebook on our AOL Customer Support page.
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Fix this error
Can someone tell me how to stop receiving enter credentials message every 10 minutes. As it won't accept my details as correct. When I know they are as I've logged in and out my account several times. As it's done this before but it won't stop this time and it's so annoying!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Why do so many spammers have 'unsubscribe' greyed out?
Spammers seem to be getting round the unsubscribe option. Can AOL insist they activate the opt out button?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I keep getting emails I wouldn't be able to use my Verizon account unless I verify my accout by clicking a hyperlink. Is this legitimate?
I use verizon email address through AOL. For several months now, I keep receiving messages saying I won't be able to log into my account as of that day unless I verify my account by clicking a hyperlink. Something about these emails doesn't look right. Are these emails legitimate?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Hello I cant send emails any more. Please help me
Cant send Emails. When I send an Email I get a notification that the e.ail Was sent but the receipient never receives it.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Text message from AOL about scam
I got a message from AOL about a scam, send me a code.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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I NEED aol.com for my email address: freddie.bass3@aol.com back and my password is rj490w1l back forever n! Thanks you
What happened my aol.com for freddie.bass3@aol.com and my password is rj490w1l only forever because because both of them still be fail all days but I can't understand what happened aol.com ! Please let me know if you want to give me my email address and my password. Thank you
Hi there! Thank you for the feedback. We are truly sorry to hear about the issue you're encountering with your account, but we'd like to help! Could you please contact us on X/Facebook on our AOL Customer Support page for further assistance?
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My Saved emails have all been moved to Trash folder!
I just discovered that all my saved emails, that were in individual folders, are now in the Trash folder. The individual folders are all showing as empty. I checked both app and web, and the only thing I noticed, was that on the web, the Saved folder is in line with the other individual folders. On the app, some folders are in line, but others are listed under Saved. You have to click on the down arrow, to reveal them. In both cases, all the folders are now empty. My Trash folder now has almost 2,000 emails in it, that…
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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You really need to find out why my email client keeps losing passwords over and over this last five days,, I can migrate all to new venues.
Glitches in aol mail
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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