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Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
11814 results found
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Go back to the old (far superior) email format
I thought maybe I was the one who was out of step .... but I see from below, that VERY MANY users are also unhappy with the new email format. I can't believe you could have done any "end-user" testing before it was launched or ordinary users would have explained to the techies (or was it AI ?!!!) that it wasn't in many respects, fit for purpose. VERY POOR effort AOL.
1697th ranked -
929th ranked
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Bring back the old layout that I was perfectly happy with. Why change something when its not broken
Bring back the old layout why change when it's not broken.
433rd ranked -
original mail
Please let me go back to original mail. Will leave AOL behind as I hate the new mail format. Been with you since 1997. Change it or bye bye
99th ranked -
310th ranked
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Please bring back the old format and old calendar.
The new calendar dies not print in color and is much harder to use than the old. Please revert!!
310th ranked -
my new mail page SUCKS!!!!
Change me BACK!
191st ranked -
This is the WORST 'NEW' FORMAT EVER!! EVERYONE HATES IT! Is anyone reading the feedback? AnyONE at all ???!!
This is the WORST 'NEW' FORMAT EVER!! EVERYONE HATES IT! Is anyone reading the feedback? AnyONE at all ???!!
179th ranked -
HEY! DON'T SHOW PORNOGRAPHIC PICTURES ON AOL NEWS ADS!!!!!!
I'm reporting a pornographic picture in Aol News in the ads! It was a story about Tom Hanks and has an ad with a disgusting picture of an apparent woman jumping in the air with a male body part hanging out of her cut off shorts! It appeared at 6:15 p.m. on Sunday, 16 June, 2023.
4663rd ranked -
PLEASE PLEASE PLEASE put our email link back on the left side at the top of the page.
After decades of email link being at top left of page, why has someone suddenly decided that 'Food' or some other link being there is a better idea? There aren't many people still using AOL. We are even laughed at and teased by Gmail users, etc. Is this new annoyance an attempt to finish off AOL email? Please put the email link back where it goes.
4663rd ranked -
New Email Format is a Huge Step Backward -- it takes twice as long to do simple tasks!
What incredible lack of skill or empathy led to the new AOL web email interface that insists you "Apply" every action first before implementing ... eliminates the "Old Mail" folder so you can't find any already-read emails ... features a Search your email box function that no longer works at all ... and makes you go page by page to eliminate Deleted emails instead of in one fell swoop as was done previously?! Plus you can't even see the function options at top or bottom of the screen if you have larger fonts enabled -- you have to scroll up…
172nd ranked -
chat box is not working on Just friends
my chat box won't come up while I play the games
4663rd ranked -
where did my links in favorites go to
where did my links in favorites go to
1245th ranked -
Your new format
Your new format dropped my favorite list. When I try to recreate, it won't allow saying "the name already exists". How stupid are you for changing the format and make so many people unhappy.
606th ranked -
text wrapping in browser
With the most recent update to the aol mail from aol.com (using a desktop), text does not wrap. This results in words being broken up between lines and makes reading emails received/sent difficult. Please fix this.
1245th ranked -
Bring back the old mail page or fix mine! No warning, you lost two years of my research, all of my bill pay links!
I depended on there being New Mail and Old Mail. I stayed with AOL for over 30 years through thick and thin, because I want my read mail to go to the Old Mail folder. I can't stand having ALL the darn mail since the beginning of time in the Inbox! I had an Inbox set up with my research links in mail I'd sent to myself and you destroyed it. I now have 4,000 emails to archive manually. Now each mail I read takes several minutes to manually send to Archive. Also, I can't move to the next email…
929th ranked -
1697th ranked
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4663rd ranked
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235th ranked
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Drop the new email Format...I hate it and want my old format back. How do I get it back!!!
Drop the new email Format...I hate it and want my old format back. How do I get it back!!!
25th ranked
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