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Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
12523 results found
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Many UNSUBSCRIBE LINKS on unwanted types of mail don't work
Having owned a media business for 40 years (now retired), I know that proper procedure for any email advertisements should have a working UNSUBSUBSCRIBE link. Many of the advertisers you accept do not have a working link. My browser or my internet service (Spectrum) will tell me that the page is not secure or that it's not safe. Inexcusable for a company like AOL. I've been with AOL since its inception and find it ridiculous that you don't check on these things before you allow paid email blast to post.
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Fake Ad on AOL, related to cure for dementia with Dr. Ohsumi
On June 9, 2026, I saw an ad on AOL that promoted a new, simple method for preventing dementia. I clicked on that ad, and got into one of those long videos that go on forever, before they tell you what the product is. This one featured a Doctor named Ohsumi. I watched the video until the end, and saw that they were selling a supplement that was supposed to help prevent/cure dementia. I checked further about this product, and it turns out it was a fake video -- there was no Dr. Ohsumi, and the celebrities in the ad…
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Ads are not email! It's not enough that you put every form of ad AROUND my screen? Now you put ads IN my inbox???
Ads are not email! It's not enough that you put every form of ad AROUND my screen? Now you put them IN my email in-box. The more you do this, the less time I spend on AOL.
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Kill the extra ads
With all due respect I pay for the privilege of using your service (Gmail is free) I shouldn't have to pay more to have a "new mail" screen devoid of ads. Kill the ads or lose this long-standing customer of your service
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Fix the problem with the Comments section
I'm currently having a problem accessing the Comments. Signed into AOL on Microsoft Edge and couldn't pull up Comments there either. AOL's live chat was no help, nor was calling them directly. They said the only way for an IT Tech to see if this even warrants their attention is to read a post on this Feedback. And when you first submit the feedback, it winds up really low on the totem pole (somewhere in the thousands).
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Unable to access Comments
I'm currently having a problem accessing the Comments. Signed into AOL on Microsoft Edge and couldn't pull up Comments there either. AOL's live chat was no help, nor was calling them directly. They said the only way for an IT Tech to see if this even warrants their attention is to read a post on this Feedback. And when you first submit the feedback, it winds up really low on the totem pole (somewhere in the thousands).
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Follow up on the feedback
Follow up on the feedback you receive. Your chat and phone agents made me go to this feedback to say I cannot like, dislike comments. Nor can I make a comment. This was done over a month ago and the problem still exists. Make your agents log the issue and get them to the right people without going to this ignored function.
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Do not allow email ads with false delete boxes
Do not allow adds with false delete box that hijack to vendor website. I would never ever buy a product using deceptive practices.
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AOL Website shows needing to update payment method even Card and Billings are up to date.
On Welcome screen of AOL Desktop Gold a notification says I need to update my payment method even though it is up to date, both MOP and Card on file. it is not only shows on AOL Desktop Gold but also in AOL website itself
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PLEASE restore the ALPHABETICAL SORT (A-Z) capability function for NEW MAIL
The above "improvement" is self explanatory. Sorting by date - whether newest to oldest or vice versa -is very often not as useful as the ability to sort by the sender information ALPHABETICALLY, Both types of SORT functions are useful at various times but why did you eliminate the ALPHABETICAL option. If the number of options is limited why not have one of each - one by date (NEWEST-OLDEST OR vice versa and one alphabetically (A-Z)
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getting support
You people are impossible to contact!!!! I've been trying to sign on for days with NO LUCK!!!! What the **** is going on??? Call back# 603-837-7072
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contact editing
I was unable to add or edit a contact or contact list. When I did edit & hit save, I got an error message "unable to save" I spoke to Alpha & he set me up with AOL basic, where I am able to edit contacts
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Lose the 2nd ad in email overview area.
Lose the 2nd ad in email overview area. Very distracting and makes me want to find a new email system.
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Please STOP yourselves from inserting a SECOND ad banner hovering six lines down WITHIN my email.
Hello - AOL member since 1993 here. I don't mind the ad banner above my email, but the SECOND ad banner hovering six lines down WITHIN my email is TOO MUCH. It's invasive, obnoxious and presumptuous, and I don't think I'll be able to tolerate it for long. Please REMOVE it.
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What happened to the security questions AOL
https://photos.app.goo.gl/GGyyUjqCV39s8x9Z6 I lost access to my account and after a very long time of trying everything to get back into it I finally got some good news! And it was definitely listed in my other account but I still couldn't use it because they gave no option to update a password. And then I got another email stating that email address didn't exist anymore, weird considering it was in my main account. I feel like it all could have been avoided had they upheld their promise of security and actually used the security questions! Do better AOL. (!(The link is…
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hard core ****!!!!!!!!!!!!
AND YET AGAIN, LAST NIGHT 50 **** SITES AND TONIGHT ANOTHER 38 TO DELETE.....I CAN'T GET ONTO DOWNLOADING MY PICTURES OUT OF MY CAMERA YET THE **** JUST KEEPS COMING.................WHY?????????????
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I do not want this NEW second Advertisement placed in the middle o my saved mail!!!
No new ads within my saved mail!!
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Learn how to use hyphens correctly
https://www.aol.com/articles/kristi-noem-devastated-report-husband-193853835.html
"Sam Rockwell’s critically-acclaimed cameo as Frank includes a long, viral monologue reflecting on his character’s past life of excess, sex. "
The purpose of hyphenation is to increase clarity. The hyphen between critically and acclaimed is completely unnecessary, as there is no possible confusion that could result by leaving it out. Inserting a hyphen where it’s not needed is like adding an exclamation mark when there’s no interjection or exclamation. It’s not an oversight, it’s an error.
"Do not use the hyphen to connect an adverb ending in ly with a participle in such phrases as newly married couple,…5005th ranked -
Unable to post comments when signed in or comments on posts received. What is going on?
Unable to post comments - original or comments answering other comments. Why?
5005th ranked
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