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Having problems opening attachment

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Carlene Lebous shared this idea  ·   ·  Report…  ·  Admin →
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  • Robin Tarbert commented  ·   ·  Report

    I also get a gray screen when I try to view PDFs attached to an email in the app on my iPhone 11. I’ve found I can save them to files, which saves me from having to use a laptop if I just want to view or print.

  • MARK HOOPER commented  ·   ·  Report

    I too am having this problem with my iPhone 12, please AOL sort this ASAP. I’m having to wait to open attachments until I am home and have access to my laptop - this is not good enough!

  • VINCENT CARIUS commented  ·   ·  Report

    Je ne peux pas télécharger les pièces jointes et donc impossible de les lire

  • GARY VITTA commented  ·   ·  Report

    I can’t open attachments on my app!!!

  • Darlene Boyles commented  ·   ·  Report

    I am having the same problem with attachments as described by many. Why is AOL not addressing this issue?

  • Helen Ellis commented  ·   ·  Report

    Please sort out this issue, once I send email with the attachment, the receiver hasn’t received my email

  • MARK SHEFFIELD commented  ·   ·  Report

    After deleting and reinstalling app on iPhone and iPad pdf attachments now work. MS word doc file attachments still do not display. By the way your support staff should be made aware of documented issues like this so I don’t have to waste an hour on support when this is a pervasive known issue. These attachments used to work well so we know it can be fixed. This is an urgent fundamental issue. It deserves immediate attention b

  • STEPHEN THOMPSON commented  ·   ·  Report

    My wife and I have iPhones we cannot open any attachments in the last week or so. We’re getting a gray screen when we try to open a PDF or document or anything else.

  • STEPHEN THOMPSON commented  ·   ·  Report

    I cannot open any attachments on my Aol app. I have an iPhone 12

  • Nicole Haynes commented  ·   ·  Report

    Why do I have to download an attachment in order to view it?

  • EDWARD DOWNING commented  ·   ·  Report

    I tried again today and the PDF file opened…..no luck with .doc and .docs extensions???

  • Prosenjit Biswas commented  ·   ·  Report

    Can’t open and see any attachment through the app please fix the issue

  • DOUGLAS SMITH commented  ·   ·  Report

    Want to add my displeasure about not being able to open attachments.

  • EDWARD DOWNING commented  ·   ·  Report

    Unable to Open attachments from
    Email after upgrading to the new 15.0.2 Apple IOS

  • ALBERTO APRIJASKIS commented  ·   ·  Report

    On my Apple iPhone 13 Pro, which is running iOS 15.0.2, PDF attachments are unreadable on the AOL app; when I try to read them, I only get a blank gray screen. This problem began recently; it may be caused by an incompatibility between the AOL app and iOS 15.x.

  • Anita DYER commented  ·   ·  Report

    Unable to open pdf or word doc attachment via email….just gray screen.

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