Why would you take away basic features like bold or underline or colors or font size, etc. These are basic features of every system, except now, yours. Make your designers actually use AOL for their email, and they will soon see how non-user friendly they have made it.
DONNA BINNINGER commented
I couldn't agree more! I personalized my emails by selecting font size, color, and style. This new format takes away that option by giving everyone a homogenized, boring font that cannot be changed. Why in the world would you do away with this basic, well-used feature? Shame on you, AOL.