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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

How can we improve AOL Mail?

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181 results found

  1. This new system is not working for me. Give me my old platform back. Settings to classic this is not my old format.

    This new system is not working for me. Give me my old platform back. Settings to classic this is not my old format. It appears you really don't want feedback... this is not a new idea. I would like my old format...before it was just a scroll down to view older mail , now I need to select pages?? This not an improvement..thank you

    1st ranked
    474 comments  ·  Admin →
    How important is this to you?

  2. "New version" of email - it's HORRIBLE!

    What on earth did you do to the email?? This is AWFUL! Bring back the other version - - or, I guess it's time to say GOOD-BYE to aol!!??

    2nd ranked
    24 comments  ·  Admin →
    How important is this to you?

  3. Change it back to the old format

    I do not like this new format and would like to have my old email settings back. This was not a good idea for AOL to change on us even though we didn't ask for the change.

    3rd ranked
    40 comments  ·  Admin →
    How important is this to you?

  4. Suddenly, without offering an option, this new, awful email format appears???

    I followed the instructions to switch back to basic but it did not switch. I signed out and signed in and it's still in the new format.

    4th ranked
    19 comments  ·  Admin →
    How important is this to you?

  5. Put the old email platform back, this so-called new one is ridiculous. If not, I guess it's bye-bye aol.

    Why change the email format? Guess it's time to say bye-bye to aol.

    5th ranked
    15 comments  ·  Admin →
    How important is this to you?

  6. please change back

    6th ranked
    2 comments  ·  Admin →
    How important is this to you?

  7. change it back

    even when you click to go back to the previous version, it is not the old version we are all used to. it needs to be changed completely back to the old version. AND stop giving me ads on the side bar! they are in the way and so distracting. I'm here to get MY mail NOT buy products!

    7th ranked
    4 comments  ·  Admin →
    How important is this to you?

  8. I have asked 4 x's to put my email back to the original...I DO NOT LIKE THIS "NEW" AT ALL !!

    8th ranked
    7 comments  ·  Admin →
    How important is this to you?

  9. go back to the Old Format, Tried and True!

    Please go back to the original. This is not an improvement. I am not sure what i supposed to be better! I have stayed with AOL for many years and rarely use my gmail account. I am not satisfied at all with the new format and I am very busy, not helpful at all.
    :(

    9th ranked
    2 comments  ·  Admin →
    How important is this to you?

  10. NEW VERSION IS HORRIBLE

    PLEASE PLEASE RESTORE OLD VERSION.

    10th ranked
    3 comments  ·  Admin →
    How important is this to you?

  11. classic mail is better-the new does not work well-why change?

    bring back classic mail

    12th ranked
    1 comment  ·  Settings  ·  Admin →
    How important is this to you?

  12. new platform

    This new format is HORRENDOUS! I can't delete more than one page at a time, who designed this garbage?? BRING BACK THE OLD ONE!

    13th ranked
    1 comment  ·  Admin →
    How important is this to you?

  13. You can improve AOL Mail by giving me back my old version and not FORCE me to use this version that I HATE!

    I HATE this format. I want my "old" format back. I loved the old format and hate this one. It is NOT user friendly and takes MORE time to read my emails because of having to pull it up by pages!!!!! You call that an improvement!!!! I could alphabetize my old email so I could quickly see what I wanted to delete. Now it takes forever to delete doing it one by one. PLEASE give me the choice of what version of email I want to use. Don't FORCE me to use this version that I HATE! PLEASE give me…

    14th ranked
    1 comment  ·  Admin →
    How important is this to you?

  14. The more I use the new OLD platform the more I hate it ARE YOUI LISTENING OR ARE YOU TONE DEAF?

    Give me back my old AOL platform or lose my $30 a month, your choice.

    15th ranked
    9 comments  ·  Navigation  ·  Admin →
    How important is this to you?

  15. Help site does not help! Why not add a, "go back to old format" button so people can just click. Why make it user Unfriendly?!

    17th ranked
    0 comments  ·  Admin →
    How important is this to you?

  16. Don't like your customers? AOL mail is the only reason I land on AOL.

    been here a long time. Being forced to leave.

    18th ranked
    4 comments  ·  Admin →
    How important is this to you?

  17. I NEED the basic aol mail version back!

    AOL is making it VERY difficult for anyone to easily switch back to
    the basic aol mail version.

    20th ranked
    7 comments  ·  Settings  ·  Admin →
    How important is this to you?

  18. stop limiting the searched emails to a few

    I just want to say that BEFORE the new change I could access a file........say American Express emails........ and by scrolling down I could go back as far as they were on my system. NOW the system goes back xxxx number and then I have to hit the > to get MORE of the SAME file. WHY WHY WHY??? It is just more steps and a complete waste of time

    19th ranked
    5 comments  ·  Admin →
    How important is this to you?

  19. By changing it back to the old version.Have you never heard of "if it's not broken, don'tfix it."

    Keep your new aol and give me back the old one.

    S. Turrell

    11th ranked
    24 comments  ·  Themes and Background  ·  Admin →
    How important is this to you?

  20. I want the real basic e-mail back, not some "new" and not improved version.

    All of a sudden I had been switched to the new mail. I switched back to basic but it wasn't what I had earlier today. There is an ad in my inbox that I can't delete. I pay for AOL. I should not be subjected to ads. Where is the drop down for me to pick which page of e-mails I want to go to. I now have to arrow through all the pages.

    People use the basic for a reason. We just want a plain e-mail. If we wanted all the bells and whistles, we'd use Outlook.

    21st ranked
    1 comment  ·  Settings  ·  Admin →
    How important is this to you?
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