AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1482 results found
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Email used to go directly to "Old" file once I read it.
In the old version of AOL, once I opened and read an email it went directly to the "Old Mail" file when I closed it out. Now the email stays active in the "New Mail" file and I have to physically delete it. Am I missing some sort of setting to get it to automatically go to the old mail folder?
155th ranked -
Gentleman: Really don't like the changes, I find the new contact list format to be a poor replacement--doesn't work well
Contact list not easy to use, doesn't pull up contacts with minimal info
1010th ranked -
162nd ranked
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This stupid new mail is so jumpy.
The page never stays at the top. Every time I respond to a message, it jumps and i click the wrong one and then it goes to the middle of the list of emails. It is too glitchy. Is there no one that actually tests these updates? It's driving me crazy!
1010th ranked -
Too much searching around for commands. Delete at the top. Send, reply at the bottom. Finally saw the print icon. Why are the controls no
Too much searching around for commands. Why not place all command buttons at the top like Word? some are here, others are there. some are hidden
379th ranked -
attachments ( pièces jointes )
more attachments , 25 mo is not enough
253rd ranked -
prefer the old screen - it was less eye hurting
prefer the old screen - it was less eye hurting
379th ranked -
too much space taken up by useless stuff at the top of each message
When I click on a message in my inbox and it expands to full size, the header info at the top of a message takes up 2.75 vertical inches (34%) of the 8 inch viewing window (on a 1920x1080 24" screen). It shows the web site of the "From" person and a Visit Site button, the "Subject" with a read/unread button, and then the web site again and the From/To/CC lines. Each of these 3 section is in its own white-space area with a horizontal border.
This stuff is useless to most people who now how to read a "Subj:"…
1010th ranked -
Dnn't see it yet.You keep messing with perfection as below.This must have just happened.
I see you have now added "Attach Giff. Now impossible to send pictures
or I own memes to the body of the mail. This is the final straw. The picutres are so tiny even on my big screen I cannot see the picture.
You took a simply beautiful AOL and turned it into more trouble than
it is worth. I do't like your silly giffs. I like to send my own and the old traditional attachtment. I don't like your memmes and you have shrunk the traditional giffs so much I cannot see to choose from your attachnent forder. Original…1010th ranked -
Scroll Bar on the Right Moves Down the List
Please fix the problem with the Scroll Bar on the Right side of the Mail List moving down the list whenever the New Mail button is clicked. This movement misleads and confuses when attempting to access recent, new emails that have arrived and prompts wrong actions due to their misplacements on the list.
1010th ranked -
you people suck !!!!!! i can't use my mobil phone
I CAN'T USE MY MOBIL PHONE ******* I HAD TO USE MY HOME PHONE !!!!!
1010th ranked -
New Email...
I could not effectively copy the email address. I had to go to the Raw Message to copy the sender's email address
718th ranked -
still don't like new format
There are so many things that just don't work with this new format. Obviously it will never go back to the old format and people are forced to deal with the mess AOL created if we want to keep our AOL email address that we've had for 30 years. One thing that is driving me crazy is when I want to respond to a particular email, I click it and ALL the emails come up that are part of this conversation. So then I have to search for the one email that I wanted to respond to. It's maddening! Why…
1010th ranked -
Please return the event button to the left side of the page. It was a great feature and is missed. Thank you.
Using the event button under the mailing section was always a great way to schedule the calandar. Now you have several extra steps to input these dates and it is hidden from the main mail page. Please restore this feature. Thank you.
718th ranked -
Your new mail format still stinks.
Get rid of the date separations. I just want a clean list of my e-mails
1010th ranked -
Restore actual time stamps on emails received on previous dates.
Posting "yesterday's date," instead of the actual time stamp on emails previously sent or received hinders that use of actual times for critical emails that are time sensitive. Please restore that needed function.
1010th ranked -
1010th ranked
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Autocorrect while typiing
When are you going to restore the autocorrect while typing issue? It works here in the feedback field; why can't you FIX IT in the email fields?
My browser is and always has been set to autocorrect spelling. AGAIN, it works here in this field. PLEASE FIX AUTOCORRECT SPELLING in the email field!!!!!!!1010th ranked -
It is not an idea but I have down loaded the new Norton Secure browser and when I open an e-mail it indicates who sent it but the the contex
It is not an idea but I have down loaded the new Norton Secure browser and when I open an e-mail it indicates who sent it but the the context never opens up.
1010th ranked -
So many flaws and quirks
It's hard to explain each and every flaw of this new email but it's a nightmare. Particularly when responding to an email, you have entire conversations so you have to scroll to figure out where in the middle of all this text that you are responding to (I have conversations grouped off). Another thing that is happening - if I look at an email and hit respond but change my mind, that "respond" is saved. (Not in Draft - it is saved within the email conversation even though I didn't send it.) So when I go back to that email,…
718th ranked
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