Why are you taking so long? The new email format is stupid! I demand that you switch back to the old format now!

The new version has created HAVOC with my ability to insert and control the size of pictures. The lack of selections of colors and fonts is terrible. This is a horrible situation. Please revert to the service you provided immediately!

Hate the new format. Hate that I have to find and press the arrow button. Lost many subscriptions. No way to white list them back.
I am over 65, and I would bet that aol's mail users sku older. The new format is harder for me to see and use. Totally unusable on a cell phone.
I doubt many users are younger, so why **** off your customer base? You hire that lady from Bud Light marketing to roll this out?.

AOL -you seem to be ignoring the feedback of your users.
It is not only a matter of "not liking change" ........... the new layout is inferior and dysfunctional in many ways

For example -- if you draft an email then start adding addresses for recipients, you can no longer scroll down and read your actual email message.
A very glaring defect

There is no way to select all the emails from a single day .... then unselect the few you want to keep, then one step delete all the rest

Deletion must be ALL or NOTHING unless you toggle thru and mark each one individually

Fewer new emails are visible on the screen at one time now --- even with optimized settings --- too much space wasted on fluff and filler

And much more

Listen to you customers and users --- Offer the CLASSIC VERSION again .... the classic version is more refined and professional and functional in many ways ........ and not "cute and amaterish: looking like this new version

It is the same as Yahoo & G-mail & I don't like those either.

ALSO >> It says my 'out of office' response has expired & there is no field to up-date/renew/correct/amend it ?? An umbrella ?! Kind regards, Deaf Geoff x

FIX IT!!! TOO MANY SEPS IN THE SEARCH EMAIL/WEBB
SCROLLING DOWN IN NEW MAIL DOES NOT RETURN TO CURRENT EMAIL WHEN TO THE NEW EMAIL IS CLICKED ON???

AGAIN THIS NEW EMAIL IS NOT AN IMPROVEMENT!!!
DOES ANYONE REALLY CARE?????

TIRED of the #$%^x&* ads on the right side of mail screen.

I'm so x*/\^^#$ TIRED of the endless ads on the right side of my mail screen. None of them interest me AT ALL!

Is AOL so contemptuous of its users that it's ignoring the massive hugely negative response to the new format? Grow some balls, admit you f**ked up, and do the right thing, bring back the old format!

Great Thanks
You are helpful and great proud of your attitude kindly continue to have that always.
keep it up pls

So instead off actually listening to your users and FIXING this awkward new format you've foisted on us, you're wasting time "combining" feedback comments! And changing NOTHING! Give us back our useful features: opening emails in a new window and choosing to see the actual email addresses.

I renew my request/pleasure to give, DEMOCRATICLY, the possibility of RETURNING TO THE OLD AOL MAIL LAYOUT, which had so many options that THERE ARE NOT IN THIS NEW VERSION of AOL MAIL. But why don't you understand that THE OLD VERSION OF AOL MAIL WAS PERFECT?

I messaged a customer service agent and asked if we were going to receive an answer to the thousands of complaints regarding this horrible new email format. I was told yes but unfortunately she didn't know the exact date when they would be answered.

PS. And text changes to see if your clients actually like them!! Or send surveys please! At least give your users the option NOT TO CHANGE so you can keep your customers.

We don't want AOL to change! Or look like Gmail or Outlook. I want the column headers to sort my emails by name A to Z and click Z to A, or by dates increasing and decreasing without having to go to a sort tab selection! It made it so much easier to clean out my mailbox!!
I liked the spell check, that names would auto populate as you started typing. That I could have the delete column next to the sender column or move the flag column. So many features are harder to use now, if they are even available. And I liked my previous background too!

This is not an idea, but a complaint to go back to a prior version of email. Yesterday I found dozens of my saved as unread emails disappeared into old mail; I kept them there for a reason. Likewise after looking at a new mail, if I don't save as new, when hitting the back button it no longer appears on the list; previously, the read and unread emails still appeared until exiting the new mail application. This is really messing things up for me and it came without any prior notice. My good idea is to go back to how it was, on these functionalities.

I read with interest one commenter's experience talking to Aol customer service and the "that's your opinion" comment from the customer service person. Well, I guess that about sums up what they think of the thousands of complaints that oddly are no longer showing on this site! Typical........

What were you thinking? This new format is atrocious! And the alternative "Basic Mail" is NO better!
How about offering a choice? I have used AOL for Years, because it was far and away an easier site to use than anything else out there. Now, you've gone and Ruined it! I' m 81 years old, and this old dog is Not interested in any "new tricks"!

I can't even see how I check off and delete unwanted emails. Antonia

I can't see on the mail layout where to mark an email "Keep As New" or where to search for emails from a specific sender. These are essential features for me. Please amend my email format accordingly. Thank you