even the feedback programme doesnt work properly. so much for that.

i cant seem to attach any files give us the option of the old email

I absolutely HATE your new format. For God's sake -- if it ain't broke -- don't fix it. I'm seriously thinking of using another account for my messages.

Dear Product Support, You have plenty of feedback on this issue in the forum. When are you going to make an actual reply and do something about it? I too was force-switched to some kind of new Aol Mail, which does not work. It is not possible to enter line spacing with the Return key in any message I create. I found I can switch into "Basic" email (I think you call it Classic, but it is NOTHING like the AOL I had been using up to the switch this year). In Basic email, I can't do anything else, but I CAN enter a line space with the Return key. However, Basic email is unusable. Your New Email is unusable. So what do you have to offer? Thank you for your PROMPT attention to the many people who are complaining about this and similar problems all over the forum.

It seems this whole feedback thing is a sham. AOL, in its arrogance, believes people will just get used to the new system like they did the old one. Who cares if it's substandard (they would never admit to that, anyway)? Who cares what our customers think, right? I truly doubt these topics, and their comments, are being read. And the votes: irrelevant, as far as they're concerned. We are all tiny insignificant voices screaming at a sleeping giant, snoring in all its arrogant, unconcerned glory. Content in its ignorance.

Like so many things in society today, the changes are for the worst. I can't even send an email by clicking onto the senders name like I used to be able to before the change. If AOL is going to change things, make sure they are improvements. The recent changes are a disaster.

If I wanted a change from AOL I would have canceled and gotten a new account with another
email company that I don't have to pay for!!! They are FREE!

Using AOL Mail on my laptop has become a nightmare. AOL, however, does not want feedback no matter what they say, otherwise they would have done something about it by now. It's a mess.

I have a huge contact list and it keeps disappearing - what is this? KISS - it was simple and now messed up!!!

I do not receive my own e-mail even when on the contact list. Whay happened?

Nobody wants, needs, or uses the advertisements at the top of our email. They're just very annoying.

I hate the new e-mail format, and want the classic back

Each time AOL upgrades, the quality goes down. Once, if I emailed photos to someone, I could see them clearly. After an 'upgrade', they became thumbnail photos that I would have to download to see. Now? More often than not, I get the message, "We're having trouble previewing this file". Yep. I miss Classic email. I hate the new email. I am seriously considering closing my account.

What the heck happened to my contacts list?? This is progress? I don't think so!!

What the heck has happened to my contacts list??!!!! is this progress§

10/5/23

AOL-Mail CONTACT is a hassle. Bring back complete CONTACT LIST for easy review A-Z

MALINI SODHA commented · Just Now · Edit… · Delete…
This paid aol sucks! Philippines call center is MOST RUDE PEOPLE! aol needs to FIRE THEM NOW! and get call center to another country that people or tech support have better manners on how to treat AOL customers! I AGREE WITH ALL THE PEOPLE THAT HAVE COMPMAINED IN RECENT MONTHS ON THIS FORUM! I WILL ALSO WRITE TO BETTER BUSINESSBUREAU IN MY COUNTRY AS WELL, now!

Ursula Dr. Sezgin commented · September 22, 2023 12:30 · Report
I hate this new mail as well. It’s nonsense and useless and costs a lot of time with meagre result.

WENDELL JONES commented · September 18, 2023 11:11 · Report
I hate this new mail, can`t do the things that worked before, now nothing works the way it did before.
hate hate hate it

George Sampson commented · August 29, 2023 11:49 · Report
The delete function does not work properly. Items not checked for delete if between items to be deleted or next the last one to be deleted get deleted automatically. One has to search for them in deleted to get them back to "Keep as new"....

Anne Lore commented · August 24, 2023 16:04 · Report
Change it back!-- or give us an alternative option as close as possible to the old AOL. The new "Standard" is unacceptable. Please listen!

Joann Verba commented · August 21, 2023 12:36 · Report
And all my photos are gone. I had years of photos that I took with my camera . . . gone forever!

Joann Verba commented · August 19, 2023 05:09 · Report
This new format has ruined my life. I'm handicapped and spend a lot of time on mail. My life is ruined.

DAVID WILLIAMS commented · May 23, 2023 20:33 · Report
GO BACK TO CLASSIC MAIL

been on the phone to speak to so called "expert" now for past 10+ minutes!

They need to be fired now and move call center like yesterday! these tech people have huge attitudes, and need training in how to deal with consumers!

This paid aol sucks! Philippines call center is MOST RUDE PEOPLE! aol needs to FIRE THEM NOW! and get call center to another country that people or tech support have better manners on how to treat AOL customers!