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How can we improve AOL Mail?

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Stop screwing up working versions just for the sake of change

You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.

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Harlan Rosenthal shared this idea  ·   ·  Report…  ·  Admin →
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  • Tina Marie Bartkowiak commented  ·   ·  Report

    I have lost all emails - sent, saved, photos... I received notification on 10/29 that my account would be deleted if I didn't log in and update. I did so today, 10/30....all contents were deleted. How do I retrieve them?????

  • Marilyn Shaw commented  ·   ·  Report

    I absolutely HATE your new format. For God's sake -- if it ain't broke -- don't fix it. I'm seriously thinking of using another account for my messages.

  • RONALD LEE commented  ·   ·  Report

    AOL LOST ALL OF MY CONTACT INFORMATION.........

    no one from AOL has ever responded

  • Frederick Oberer commented  ·   ·  Report

    This stinks. Can't even edit a contact. Was this designed by a chimp?

  • S ZARNSTORFF commented  ·   ·  Report

    Dear Product Support, You have plenty of feedback on this issue in the forum. When are you going to make an actual reply and do something about it? I too was force-switched to some kind of new Aol Mail, which does not work. It is not possible to enter line spacing with the Return key in any message I create. I found I can switch into "Basic" email (I think you call it Classic, but it is NOTHING like the AOL I had been using up to the switch this year). In Basic email, I can't do anything else, but I CAN enter a line space with the Return key. However, Basic email is unusable. Your New Email is unusable. So what do you have to offer? Thank you for your PROMPT attention to the many people who are complaining about this and similar problems all over the forum.

  • KATHRYN SKUBIC commented  ·   ·  Report

    You now have almost 1,000 complaints about the new AOL format. How many will it take for you to listen to your customers and return us to the original format??

  • DARREN GODFREY commented  ·   ·  Report

    It seems this whole feedback thing is a sham. AOL, in its arrogance, believes people will just get used to the new system like they did the old one. Who cares if it's substandard (they would never admit to that, anyway)? Who cares what our customers think, right? I truly doubt these topics, and their comments, are being read. And the votes: irrelevant, as far as they're concerned. We are all tiny insignificant voices screaming at a sleeping giant, snoring in all its arrogant, unconcerned glory. Content in its ignorance.

  • Laurie Wright commented  ·   ·  Report

    I am forever losing 'Keep as new' emails which I cannot afford to lose.
    Correct this or go back to the old version.
    PLEASE

  • ADA VALDES commented  ·   ·  Report

    I have used AOL for 25+ years and cannot continue on this form Please how do we switch back? I will need to go to another provider if I can't Many thanks

  • MATTHEW FURMAN commented  ·   ·  Report

    AOL I am still waiting for classic mail to be returned. how much more feedback do you need?

  • JULIA READING commented  ·   ·  Report

    Agree.
    I'm sick of that stupid pop up on the right hand side - that tells me who the email is from REALLY - I think that is absolutely obvious - I'm not stupid - it is in the email address the email is from.
    Its even more incredibly stupid that it pops up when you are deleting emails that you don't want.
    Just an absolute nuisance.

  • JOYCE NELSON commented  ·   ·  Report

    I hate the new AOL Mail. Why can't new mail be retrived without a major headache. When deleting mail and you check which messesages need to be deleted, if you scroll for more messages the checked messages stay, only the check mark disappears, and I have to start over. Whatever 3rd grader tried to do this "improvement" needs to be demoted back to kindergarden!!!!

  • Albert Valdez commented  ·   ·  Report

    Like so many things in society today, the changes are for the worst. I can't even send an email by clicking onto the senders name like I used to be able to before the change. If AOL is going to change things, make sure they are improvements. The recent changes are a disaster.

  • Joann Burns commented  ·   ·  Report

    Give me the option to have the old standard version e mail. This new version is hard to read due to the small font, it is not user friendly, my husband has AOL mail and his has NEVER changed from the old standard version!!!

  • Joann Burns commented  ·   ·  Report

    Give me the option to have the old standard version e mail. This new version is hard to read due to the small font, it is not user friendly, my husband has AOL mail and his has NEVER changed from the old standard version!!!

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