Stop screwing up working versions just for the sake of change
You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.
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Thomas Foster
commented
Please Restore the Classic System, this current untested version has obviously been made live in error
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Thomas Foster
commented
Please Restore the Classic System, this current untested version has obviously been made live in error
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Thomas Foster
commented
No to live testing on a substandard Test system . Bring back Classic!!!!
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Thomas Foster
commented
Support Admin Aol, can you please respond and Restore Classic Urgently after launching in error, an untested and unfit for purpose prototype substandard email system . Be professional...
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JOAN PASQUALE
commented
Please provide detailed information as to how we can revert back to the previous format of AOL. How many complaints does AOL need to receive before AOL realizes that Everyone Hates the New Format. We're paying for an email service that we either can't use or is difficult to use. I personally hate the new Yahoo email option. Please return my Paid-For AOL Email Service to the previous format, so that I and other consumers can receive and use the email service that we're paying for.
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KATHRYN FIELDS
commented
The new format has crippled an otherwise convenient and usable product. I've been a paid user since 1999/2000. I'm so unhappy with the new format I've started to look at alternatives.
The new format does not "enhance" my user experience. It is no longer easy to sort and search easily. Features have been removed. And to add insult to injury, the new interface lags and is no longer quick. The inability to even have an *option* to use the old format is inexplicable.
Whoever spearheaded the interface change and demolishing of all the previous features and ease has done your customers a disservice. If the company cares about retaining long-term the many thousands of its users who loved your product in its prior convenient to use form, please remedy this asap.
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Lisa Wilson
commented
I can't stay on AOL if you are deleting my very important emails coming in !!!
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Lisa Wilson
commented
yes ! Lost a ton of emails! Why? Where did they go? I need them back ! Very important! I hate this different set up! Please re-instate old way!
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BARBARA Schumacher
commented
I do NOT care for this at all. Messages saved for a reason are gone. I can no longer find references I need. Do I really have to buy 100 flash drives to save everything? Return to Classic Email and do not make my choices for me.
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Dennis Cook
commented
Any chance we will EVER be able to get Classic Email again? I HATE the way this works. I really want to open mail in separate windows.
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Stanley Walker
commented
You people at AOL, don't you see the problems you've created? Do you not care about the people that use AOL? You say you are gathering feedback but there have been many thousands of people stating that they are unhappy with this new system, which is a clone of Yahoo.
As I've stated before, if we had wanted what Yahoo has we would have moved. If things don't change or we do not hear from AOL there will be an exodus to a different platform.
Thanks for not caring about the people that liked AOL in the past. -
SUSAN LESTER
commented
What a f_ _ _ _ing mightmare you have created!!!!
Find out out what people want, not what you think is good. -
PAUL ROBINSON
commented
This new email system is the most screwed up thing I have ever had to deal with. I can barely use it at all, for example, I can't find a way to add an email address, something as simple as that. This system should be immediately trashed!
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Martha C Bayer
commented
Cannot access aol contacts and am now not receiving incoming emails on my monitor. Please restore the old format for me. I am not able to manage the New AOL.
Martha Bayer
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Israel Presiado
commented
this new version is pure garbage!!!! been using it for few month already and its wrong in so many different ways....this is my main email work, and the new version have slow down my work, everything takes me much longer.....they created something new but never really tested it....
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TREVOR MILLS
commented
This new version is rubbish why when I click on a name of a person to email to it only shows first name rubbish dont **** up things that are already good
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Anne Lore
commented
It's one thing to introduce new features occasionally, but it was a very unwise decision to throw out a perfectly good platform and expect users to simply get used to it, especially where the replacement seems inferior in so many ways. As you can see, many of us are not getting used to it, and deeply resent AOL's disregard for the needs of long-time loyal customers. We strongly urge AOL to create an alternative platform that closely resembles the former email and give users the option of switching. This is a reasonable and logical request, and would be an immense relief to thousands-- plus serve to rehabilitate AOL's now-much-tarnished image.
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Beryl 1234
commented
Many changes, irritating and full of bugs. Select a list pf emails then accidentally clicking an email, all checkmarks disappear. Start over. Gradual frustrating changes every week. Like going home and finding the furniture moved every few nights. What's wrong with you? Allowing script kiddies to each assert their individuality on this interface? Never seen such a klugy never-ending change process in 35+ years of It management. If we wanted Yahoo, we'd switch. What part of stop changing don't you get? I can't get a low memory version for older equipment.
They don't care. AOL had a tremendously loyal user base which volunteered to monitor chat rooms and answer questions. We don't see that no.! I hate the changes and worse yet that they're poorly implemented.
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Jacques Dupont
commented
je suis agee je n aime pas que l on me change ma page
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Archie Duncan
commented
I am unable to open any email attachments since the change. It was so simple to reply to emails, but now I have to scroll down to find where I make my reply. Access to and use of the Calendar was much simpler previously. Please let me return to the previous arrangement - for me, this one simply doesn't work. I have no idea what is meant by 'By agreeing, you'll sign into User Voice on your AOL account and allow User Voice to access'. I have used AOL for over 20 years without any problem and would like to be able to use it during that period.