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How can we improve AOL Mail?

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Stop screwing up working versions just for the sake of change

You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.

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Harlan Rosenthal shared this idea  ·   ·  Report…  ·  Admin →
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  • Susan Janes commented  ·   ·  Report

    AOL asks for feedback on the mail changes. All the feedback is negative, so why doesn't AOL return to the previous format?

  • CRAIG COELHO commented  ·   ·  Report

    The new improved email format is worse than worthless.

  • Michelle Levine commented  ·   ·  Report

    Nothing flows, just reading my email is complicated..what's this about "yesterday's mail??" Can not use complete "edit" because email is hidden and can not be seen until enough email deleted! The new email is not working for me.

  • Anne Lore commented  ·   ·  Report

    PLEEEEEEEEEEEEEEEEEEEZE GIVE US THE OLD EMAIL BACK, PLEEEEEEEEEEEEEEZE. And if you won't do that, create a platform as close to it as possible to offer as an alternative option. The new "Standard" is unacceptable. Please listen to us!

  • GERALD SCHULER commented  ·   ·  Report

    8/23/23 Stop loading my AOL-Mail IN BOX with AOL paid advertisers $$AOL greed

  • Alan Schoonmaker commented  ·   ·  Report

    Same as other complaints.I have to go to 5 different pages to see my email.PITA!

  • ANN BLANCHARD commented  ·   ·  Report

    I have used AOL as my primary email since it first came out. In the past couple of weeks, mail has gotten almost unusable. I delete emails and they reappear. The format and layout is hard to navigate. I HATE it. I may be forced to start using my gmail account as my primary email account if things don't improve. UGH. One headache I don't need.

  • Suzanne Banyai commented  ·   ·  Report

    I got an important email and can't open it I DON'T WANT TO FORWARD IT. I NEED TO OPEN IT> GIVE BACK THE OLD E MAIL. NOT THAT YOU MORANS CARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SCREAMING

  • Anita Hamrick commented  ·   ·  Report

    I liked the old AOL MAIL the way it was set up. I could scroll down all the way through to see my mail. The way it's set up now I can no longer do it. Please bring back the Old Classical Email?
    Thank you! Sincerely, Anita

  • Linda White commented  ·   ·  Report

    So much time used up, looking for previously conveniently-placed items! Please return! Not necessary!

  • Betty Cancilla commented  ·   ·  Report

    Have you NOT noticed that almost everyone HATES this new format??? Simple tasks have become impossible! Why can't I search for emails anymore? Worse is the fact that your IT people have gone backward instead of forward. Why change the format that was working so well and why NO response to complaints???

  • CAROLYN HINKELMAN commented  ·   ·  Report

    I don't like half screen mail, with viewing of the detail below. Everything seems okay to me.

  • KE HA commented  ·   ·  Report

    Please go back to the classic format

  • DAVID STEWART commented  ·   ·  Report

    Stop the STUPID!!! Go Back to the original format. You know this new thing SUCKS!!!

  • JOHN MACCINI commented  ·   ·  Report

    Product Support? Hello? Maybe you were all fired and there is no one to reply to the 16,000 comments on how BAD the new AOL mail is. Everyone connected to the new AOL beginning with the CEO should be fired!!!

  • heidinicholson27 commented  ·   ·  Report

    Go back to the way it was. I had more choices for Theme Settings than what the new format offers. Also am unable to search for emails so they can be grouped or added in a folder.

  • Raveon1019 commented  ·   ·  Report

    Yahoo is being greedy and I didn’t think they were owned by musk

  • derfhrick commented  ·   ·  Report

    GO BACK! GO BACK ! GO BACK ! I've had enough already!

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