AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1424 results found
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allow removing ad panel which chops off right side of pages I want to print
AD panel causes my pages to be cropped so that I only get left side of printed pages. Allow removing ads for printing.
203rd ranked -
More than one saved emails will send without the body message included.
Saved emails that are forwarded later will not include the message body if more than one copy is saved to be forwarded to different multiple recipients. Please fix this major fault.
651st ranked -
the blocking looks like has stopped working!!!!!!
fix the blocking tools???
487th ranked -
Don't Cut Off Right Side of Email
Today, March 1, 2024. aol changed the format of the inbox. It now cuts off the right side of the message. I want to change it back. How do I do that?
389th ranked -
Show the number of messages in the spam folder
Show us the number of how many spam messages are in the spam folder, just as you do in the inbox. We used to know if we had spam. Now the spam folder always looks empty. But too much is going in there, and we don't always know we need to check.
107th ranked -
Font Colors need to be same as in the old classic email. I miss the color selection.d
FONT COLOR CHOICES ARE TERRIBLE IN THE NEW AOL MAIL!!!
487th ranked -
"Suspicious message" message
Change this -- to give the option to say the message is "okay" because the "Take Action" tab is not at all useful since it does not provide the option to verify that the message is okay. Thanks,
This message seems suspicious...
It could be from a legitimate sender, but there’s a chance it’s an attempt by a hacker to gain access to your system. Tap below to see a list of actions you can take.487th ranked -
Documentation for Filters
The "Filters" documentation assumes we know what "From" means (or Send, Subject, etc).
I receive email From
"American Home Warranty Affiliate oixsdf@asdflkfd.com".
If my filter says: If From contains "American"... Will that apply to this email? Or do I have to reference the random string "oixsdf", which changes with each email (and would make filters useless)?Are Filters case sensitive? Is
From "American" the same as
From "american"?Which brings me to a related point - It would be VERY useful, both for testing new filters, AND for catching up with 4500 existing emails, if Filters could be applied…
944th ranked -
windows xp
AOL Mail does not work with Windows XP.
I use the Firefox Browser on my Windows XP desktop.
In May 2024 I could see my emails using AOL Mail in the browser.
Now in June 2024 it will not show me all my emails.
I did open an email, but it would not let me close the email.
On the right side of the screen there used to be ads. Now that part of the screen is blank.
Would like to go back to pre May 2024 AOL Mail, or please correct the AOL Mail software so it will work…651st ranked -
SORTING functions
you took away ability to sort mail by sender!!!! what!!! stupid..we should be able to sort in all different ways!!
651st ranked -
AOL's new Search failure -
when doing a SEARCH, AOL no longer searches the TRASH or SPAM folders. WHY NOT ????? The folders are still e-mail. or else give an option to search these
183rd ranked -
Anmeldung
Wenn Sie überprüfen wollen ob ein Mensch vor dem PC sitzt, dann machen Sie die Bilder so groß und genau, das ein Mensch sie auch erkennen kann. So wie es jetzt ist, ist das gar nichts
944th ranked -
944th ranked
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Please make it possible to delete ALL blocked messages at once.
Please make it possible to delete ALL blocked messages at once.
236th ranked -
WHERE ARE THE HOLIDAY THEMES?
What happened to all the holiday themes??? Please bring them back. It at least made my day a little more festive.
131st ranked -
classic email back please - no real reason to change that
Please, we want the old view back. Why change something, which was good, easy to use and reliable ?
53rd ranked -
Metal Roof Ad over inbox mail AND other Ads (big problem)
I keep choosing to hide ads that are irrelevant to me, click "other" have tried "offensive "have tried all options of why when providing feedback as to why I want to hide the ad," AS SOON AS I'M DONE THE SAME AD/ADS CONTINUE TO SHOW? It's bad enough that we're spammed with these irrelevant Ads since AOL became "YAHOO LIKE," but you're providing an option to hide an Ad you're not interested in for whatever your reason, and to provide feedback about why, and then your "latest upgrade/downgrade" continues to show it to you anyway? Is anyone driving this train?
52nd ranked -
The search function does not work well at all and does not search all mail.
Bring back the old search function. The search button that was by the compose button functioned effectively and one could actually FIND what you were looking for. The current button does NOT locate all the searched for emails. Very frustrating.
31st ranked -
Without being able to sort by sender, I am no longer interested in having AOL
WHen you are cleaning out your inbox, sorting by sender is the easiest way to mass delete when you get a ton of emails. Taking this away, means you most likely lost my business.
53rd ranked -
A problem I'm having
My AOL account got hacked recently. I changed my password as a result. I'm not getting any "New Mail", however new mail is showing up in my "Recently Deleted" folder. How can this be corrected? Thank you.
487th rankedSorry to hear about your account being compromised! Updating your password is the first step to recovering it. You can find other suggestions here:
https://help.aol.com/articles/recognize-a-hacked-aol-mail-account
If you're are missing email and finding it in Trash, try this article:
https://help.aol.com/articles/find-missing-emails-in-aol-mail
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