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AOL Mail Norrin


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

1190 results found

  1. "Add Contact" missing from new version

    "Add Contact" seems to be missing in new format, I had to switch back to old AOL just to add a new contact

    108th ranked

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  2. 135th ranked

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    1 comment  ·  Admin →
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  3. The search bar. When I search something it doesn't show the keyword of what I search

    It doesn't show the email address of what exactly I search.

    -I search for an email it shows me on the search result.

    Example : I search testing123@gmail.com , what shows up on the search result is "me". When I opened the email it's an email I sent to testing123@gmail.com... It's BEST to indicate the recipient's email instead of the sender.

    206th ranked

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  4. I am finding it difficult to tell you how difficult and unpleasant I find your new aol system.

    Change to another one.

    And here we go again - more difficulties

    206th ranked

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  5. Contact Lists are not alphabetical???

    I have multiple contacts that are Lists - and the Lists are no longer alphabetical. So I have to scan all List groups to find the List I would like to email. not convenient. Do you actually use programmers? ACME School of Programming? Incompetent. No way to fix - unless I delete all the Lists and re-enter them alphabetically?

    206th ranked

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  6. Realize that thousands of your paying customers do not like your changes. As a business owner this is causing me no end of problems.Cannot c

    Fix these problems PLEASE
    Cannot cut and paste word documents into it like it was before. When you do it ends up with wide spaces between all of the lines and triple spacing between the paragraphs. Tech said I had to fix this manually. That is not acceptable. Also no way to insert logos and wrap text that feature is gone also.

    326th ranked

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  7. Reminder to attach a document

    In the past, if you typed 'I attach...' in your e-mail and forgot to attach the document, when you tried to send it, a box popped up and asked if you wanted to add an attachment. Why has this gone? It was vey useful.

    206th ranked

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  8. Harder to tell if the email contains an attachment

    In the old version, it was clear when the email contained an attachment. Now the attachment is below the text even if the email contains back and forth text. This new version of AOL is awful.

    326th ranked

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    1 comment  ·  Admin →
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  9. New format complicates my work.

    The new format is much more complicated when it comes to creating a contact list. Once the list is created I want to join lists and that too is difficult. I also, copy and paste the list then I can use it for Sign up genius or to send professional emails through Constant Contact. The
    new format will not allow my to copy and paste a list. I have to revert to Basic Mail but then other tools are not available. It is very frustrating and I am not sure what has been improved.

    266th ranked

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  10. Your replies options need to include Email !!

    YOU WROTE

    BEGINS
    I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter, AOL Customer Care page on Facebook or at help.aol.com

    Looking forward to your reply!

    Thank you,

    AOL Mail Team
    ENDS

    I DO NOT USE ANY OFTHE ABOVE, FOR REASONS. WHAT IS WRONG WITH ACTULLTY USEING YOUR ACTUAL ACTAUL PRPODUCT?? Y'KNOW - EMAIL !!!!

    326th ranked

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  11. The "CURRENT" "OLD AOL MAIL" is Not the the old AOL mail of this past week, 5/21/2023. Please do tell what happened.

    5/28/2023 What, please tell, was the reason for the drastic change in the "basic aol mail"? The new "old mail" is so much less user friendly.

    125th ranked

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  12. Group

    Allow a setting to turn off grouping emails by date received. Or just go back to the classic AOL email rather than this Yahoo-style email.

    227th ranked

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  13. Show the total number of items in the Inbox

    Show the total number of items in the Inbox

    227th ranked

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  14. Bring back Classic AOL

    It's been months and I'm still not accustomed to this stupid new email system.

    The old AOL was vastly superior.

    411th ranked

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  15. Need an AOL Functional Calendar

    AOL calendar is NOT functional - I need my AOL email to be synchronized with a calendar invite where I can invite people into a calendar event just like you can do with outlook - this is a major short fall of AOL not having a functional calendar similar to that of outlook

    566th ranked

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  16. Everything is too SLOW

    WHY does this forced upon us horrific, loss of functionally, added unwanted functionality, take a "updating bar" and time consuming about of time just to delete your deleted folder? THE NORMAL AOL VS. WE ALL LOVED AND STAYED LOYAL TO SINCE THE BEGINNING OF AOL, HAD ONE CLICK ON DELETE, AND POOF IT WAS GONE. Now? Now you click delete, see a bar as it's processing, and it takes multiple seconds to complete the task. YOU DESTROYED AOL and no one, including Yahoo users, wants Yahoo looking, feeling or acting like email? Care to response w/out marking it responded and…

    125th ranked

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  17. 913th ranked

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    1 comment  ·  Admin →
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  18. Delete spam when folder is emptied

    When the spam folder is emptied delete the emails instead of moving them to trash requiring a second step to get rid of them.

    227th ranked

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  19. * @aol.com

    Make the Emoji's large enough to make out what each one
    looks like !!! Way too small!!!
    Also, the Good nights, and Good mornings should be
    consisted with current days .

    326th ranked

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  20. Once I hit send the email goes back to some random spot way down in my email instead of the top where I was working from. Very frustrating.

    This new platform stinks. I am going to continue to put negative comments until you revert to the way it was before.

    135th ranked

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