AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1267 results found
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Offer basic customer support for free or provide accurate info. in aol help.
Not requiring a paid account to answer a simple question like how to delete a contact. AOL's online help is of no help - there is no More option icon so I can then delete the contact.. Ive decided to go with another email account when I get a new computer and move to another state. All I need is simple email - nothing else. While your lifelock and other services could be usefull, why would I stay with AOL if this is how you 'help' your customers.
644th ranked -
outlook
Put back ability to use outlook or other 3rd party mail apps. this means either disable the secondary password generator or get it working again
144th ranked -
problem
I posted a problem when the new upgrade went live. The problem is I can not always print my emails. Information is missing in the printing. This is a big problem and you said that you were working on the problem. Wondering if you still are working on the problem because it is still a big issue.
475th ranked -
I must be able to sort by name of sender or I will not use the new format.
I receive a lot of emails and keep many to view or delete later. I sort by name and then decide if I want to keep or discard emails in groups. Without this ability it will take a very long time to do this.
169th ranked -
I want to know how many emails I have. Why did you take that away? There was NOTHING wrong with the other format.
Return the number of emails we have posted above the messages.
644th ranked -
Cant send attachments
I am so tired of not being able to attach things to my emails. Mostly since I have used this as my main email for 26 years
178th ranked -
How to read two emails on same screen???
Sometimes you need to have two emails (or more) on screen to sort out something. Seems the layering of emails is with AOL Gold older versions. (it's been at least 1-2 yrs)
Is there a setting for this? Can't locate it. Thanks.644th ranked -
Where is the arrow showing a message was replied to or forwarded?
Where has the replied/forwarded arrows disappeared to?
921st ranked -
Multiple clicks to open an e-mail
I'm really tired of needing to click on an e-mail twice to open it. I click on the message, then the subject line shows by itself in a new screen, then I need to click on it a 2nd time to actually open the e-mail. EXTREMELY IRRITATING!
475th ranked -
colors
COLORS suck!! So many people have commented about this. Why haven't you done something??? Please improve the colors by offering standard normal deep colors.
644th ranked -
pg down/pg up buttons
Please let the "Page Down" and "Page Up" buttons refer to the e-mail I am currently reading, not to the list of e-mails. But if it has to be in the list of e-mails for some people, don't add it to a never-ending list of features. This is because one fewer feature is worth more than convenience. Nice talking to you. P.S. Forums suck!
644th ranked -
10/12/23 ARRGH! GRRR! AOL says I can now customize default settings in Writing Email. INSTRUCTIONS R WORTHLESS
OMG AOL! Get it together! You emailed me that I can now customize default settings for writng emails - Well the instructions given are WORTHLESS! The preview is for Signature only which I don't ever use anyway. I see no change whatsoever in the body of the email. THAT'S what I want customized default settings for!
644th ranked -
It doesn't show the exact information that I'm searching.
I hate that it shows "me" as a sender or recipient rather than agunnison which is my email name.
I hate that advanced search wants a word as who knows what a keyword was for an email that may be several years old.
644th ranked -
why do we need an earthquake?
on the start page before going to mail the image shakes - bas idea
644th ranked -
644th ranked
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can't get to inbox with one click
Glitch AGAIN! I can't just click on my inbox to get mail - I get an error message. After the error message, I have to click the inbox and it will take me to my mail. This periodically happens. Very frustrating. AOL is no longer the same.
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The requested page is not available on Mail.
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Go to Inbox644th ranked -
HOW ABOUT THE CALENDAR?
HOW do you get the calendar to put up a reminder every month?
644th ranked -
NEW EMAIL AGAIN SEARCH PROCESS TOO MANY STEPS!!!!!
CORRECT THE SEARCH PROCESS
TOO MANY STEPS!!!!!!644th ranked -
AOL (Calendar Invite)
After I'm logged in to my AOL mail account from my HP Envy Laptop, I'm unable to open any calendar invites which come via email. If I attempt to down load and open via in App (i.e., Word or Notepad), it comes up as untitled file with coding only. This has happened on two occasions from two different companies and I cannot view the calendar invite. I have gone through 2 tech support sessions and looked through aol calendar settings with no success.
475th ranked -
Show attachments at the top as before. Also unread emails are disappearing by itself into old mail folder. Fix this.
Unread emails are being put into old mail folder after a few days. Why is this? Please fix this problem. Also I do not like attachments showing up at the bottom of the email. I want them at the top as it used to be. If the email has long threads, I have to scroll down all the way to the bottom to verify attachment. This is just plain stupid. Please fix this as well.
644th ranked
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