AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1472 results found
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705th ranked
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No side bar on the "compose" email to scroll up and down in the email text. The links are not active. You cannot access a link in an email
There is no side bar in the compose email. Links in a text will not open. The contact list is cumbersome and inaccurate. A search for a current email is not available. You cannot email long lists without a "spam" interruption. Go back to your original version of AOL
535th ranked -
You say we can switch back and boo hoo our leaving but you slam us back to the so called improvement.
Give us the choice to revert to the classic version that does not immediately restore the new horrible persistent version that is constantly being forced upon us. And there's that weepy sad to see you go and then we are whipped back to the new awful version. A frustrating waste of time.
535th ranked -
2 accounts signed on same time
It would be really helpful is we could be signed in on 2 or more accounts at the same time
996th ranked -
Keep the classic as it is and only modify it slightly where is needed most.
Your old format has been perfect. you don' need to change for the sake of change.
535th ranked -
The new AOL Mail format does not allow for editing addressees in the CC or BCC windows.
Please fix this fault or return to the old AOL Mail format.
535th ranked -
New Address Book
Your new Address Book is Horse ****!!! You eliminate the ability for us to separate the type of contact to a selected group of contacts. Attorneys, Bankers X type of customer, family, etc. You is the idiot that came up with this idea!! the secret to using a data base is to be able to sort it by predetermine sub lists. That is what we had. Some stupid decision maker took this away from us! That was a stupid move. It motivates us to leave you system!!!
535th ranked -
FIX AWAY MESSAGE/VACATION RESPONSE--IT DOES NOT WORK
FIX AWAY MESSAGE/VACATION RESPONSE--IT DOES NOT WORK. This means when client emails me and I am out of office or on vacation it just looks like I'm an *** or ignoring them. UGH. I can set it up but when I test it sending from a different email, no away message comes back.
535th ranked -
FIX THE REPLY TO BE AS IT WAS SO THE HEADER MAY BE CHANGED AS I REPLY
It is impossible to reply to one person and change the header of the message as I go to reply.
705th ranked -
deleting emails
Something weird is happening - when I select a few emails to delete, it also deletes other emails that weren't selected. Then I have to spend time going into trash to put those back into inbox. Since you are forcing users to use this horrible change with AOL I'll continue to post glitches because THERE ARE A LOT OF THEM!!!!! This was never tested by people who actually USE AOL!!
535th ranked -
AOL Ideas Landing Page
Idea Page
Please consider adding dates to the topic-date created; date of the last comment and date of the last AOL response. It doesn't make sense to open each one individually to find something that may relevant today. Especially when there are several Ideas submitted for the same topic. Opening each one for basic information isn't helpful.705th ranked -
Only mark read if I have opened it not if the cursor lands on it
Stop making an email read just because the cursor lands on it. There are emails I want to take the time to read and I can't because the cursor lands on it and automatically makes it "read" and it vanishes. Now I can't even remember who it was from because I didn't notice. I used to have about a dozen emails I wanted to deal with later and now I have 3. I hate this!!!
It should only be marked read if I actually open it.705th ranked -
News article font Issue
Prefer a more solid looking font in news articles, etc., that can be enlarged.
535th ranked -
Allow the ability to copy a list of emails from an existing email list and use it to create a new email
Allow a user to highlight all of the email addresses in an existing email and use them to create a new email to send.
705th ranked -
open email in new window
I think you made changes in your NEW AOL EMAIL so that people will buy a subscription.
These changes are worst than what Microsoft does to us. Please do not FORCE us to conform to your stupid design.
365th ranked -
addional labels
Label the Reply, Reply All and Forward arrows. Helps old ***** like me.....
535th ranked -
Multiple Issues with New Email
I am listing most of the issues with the new email that I find aggravating, confusing or needlessly complicated
1) Address Book--seems to sort by default to First Name. WHen I switch it to Last Name, it eventually loses my sort and reverts to First Name
2) Address Book---why is "delete" not there when you are reading an email from someone and their info is in the sidebar. Even if you click on Edit, the "delete" option is not there
3) EMAIL---I have an auto sign to my emails that is my name and address. If I delete that manually,…
535th ranked -
Webmail Themes
AOL,
Can you please add a few more email themes, even just a small number? A few more solid colors, and maybe a few holidays like Christmas, Halloween, and Easter? Or port over the graphics and borrow some of the existing classic mail themes? They copied the themes over when they created the 2012 mail interface (what we are now calling classic mail)
I am going to miss the fun themes if/when the classic webmail goes away.
215th ranked -
New random issue: Randomly, Enter and Backspace don't work
Browser version of AOL: Randomly, I sometimes can't type in my e-mail replies, then typing works again but hitting Enter doesn't. Then it effects the Backspace button.
It's bad enough that windows don't open separately anymore, forcing us to lose a LOT of real estate when writing e-mails, but now -- as of last week -- just randomly these things will just stop working Enter doesn't work. Backspace only works if I type NEW text (not if I place the cursor near EXISTING text). I have to RELOAD the page to make it stop. This happens randomly in Replies only…
705th ranked -
customer service
I talked to AOL twice. First time he didn't know how to allow me to copy my TO: emails to BCC: emails. 2nd call she was able to figure that out. But the real critical problem is I need to copy all my emails in my contact list (over 200) to Word and Excel. I was told I would have to copy each email (over 200 of them) to where I want them to go. I cannot believe that AOL doesn't have a function in this time of technology to do it simplier. I was able be do before your…
535th ranked
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