AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
443 results found
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post a new one
I cannot attach pdf files but other files will attach to outgoing emails. I CAN attach from my phone but not on computer.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I can't see all emails together from a sender. How do I do that?
I used to be able to sort emails by sender by clicking at the top of the page. Then I could get rid of spam and find mail from people I wanted to see. Now, I can't see if someone sent me mail without going through everything. BRING BACK THAT FEATURE or tell me how to do it now.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Where is my Contact lists?????????? I have over 10 years of Personal and Business of Contact that have deseapeared
Where is my Contact lists?????????? I have over 10 years of Personal and Business of Contact that have deseapeared
Hi there,
I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter, AOL Customer Care page on Facebook or at help.aol.com
Looking forward to your reply!
Thank you,
AOL Mail Team
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THIS FORMAT SUCKS I AM LOSING MATERIALS - either emails do not come in or i can't open critical attachments
THIS FORMAT SUCKS I AM LOSING CRITICAL MATERIALS either emails do not come in at all or I can't open important attachments WHAT THE **** IS WRONG WITH YOU AOL Not only do I hate this format IT DOESN'T WORK - someone PLEASE tell me of a new friendly email site to use I very much want to leave aol
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Why can I not comment on stories today.?
Why can I not comment on stories today.?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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sent mail no longer in sent folder
I have been using AOL for decades. During a 3 year period, AOL says I have no "sent" emails? WTF? This is not only false, but crazy bad as some of the sent information may be critical for me to have retained? How can AOL send an email and then not retain the email you send in the "sent" folder?? This needs to be fixed, and the 3 years worth of sent emails restored. As a loyal AOL user for probably 30 years, I'd hope AOL gets things back in order. thanks.
We're sorry to hear you're missing your emails. Our support team can look into this, please reach out to them at https://help.aol.com/contact/
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enlarge and bold print
I have tried to use the enlarge print on settings. But it is still very small and not bold print. Is there a way I can make the print even larger? Seems it was larger a few days ago and suddenly it is very small and not as dark as the print I am typing to you. Please advise.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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What is happening with AOL. I try to open a new message and instead I get the message that I sent to the person. This just starting happen
What is happening with AOL. I try to open a new message and instead I get the message that I sent to the person. This just starting happening, but there are too many changes and I will be closing my aol account soon as I can not longer decipher and work with these changes. The old aol was fine.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Can't find Mail Settings anymore so that I can unblock certain senders.
Can't find Mail Settings anymore so that I can unblock certain senders.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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When you move an email from spam to new mail it disappears
when you move an email from soam to new mail it never makes it to the new mail
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Please stop shrinking my screen
Please stop shrinking my screen
Hi there,
I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter, AOL Customer Care page on Facebook or at help.aol.com
Looking forward to your reply!
Thank you,
AOL Mail Team
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PROGRAMMING WEAKNESSES IN NEW VERSION OF SOFTWARE
ON ENTERING A NEW CONTACT.
The indexing of this, in a browser, (firefox on Win 7) is so slow the system is useless, You have to wait minutes to get the new contact to show.
Do it the other way around, eg enter the new email addy at the "compose" line, then you cannot add the Contact to the Contacts database = contacts list.
Both failings are design weaknesses.
No use designing a web - based system which does not actually take account of web features - like slow response times, or dozy indexing or whatever the problem is.
Hi there,
I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter, AOL Customer Care page on Facebook or at help.aol.com
Looking forward to your reply!
Thank you,
AOL Mail Team
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GARBAGE PROGRAMMING FAULTS IN NEW VERSION OF SOFTWARE
ERROR IN SOFTWARE
AOL IN FIREFOX. ON WINDOWS 7
If I send an email, the Sent Message is recorded in the Sent Mail, box.
If I then draft a FORWARD of that email, to a third party, eg fio, with a comment, and place that "revised sending" in my "drafts" mail box, ready to send, THE COMMENTS ARE ALSO STORED ON THE ORIGINAL SENT MESSAGE. THAT IS TOTALLY WRONG AND STUPID. THE ORIGINAL "AS SENT" IS POLLUTED/CORRUPTED.
WHEN ARE YOU GOING TO SORT THIS GARBAGE OUT?
Hi there,
I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter, AOL Customer Care page on Facebook or at help.aol.com
Looking forward to your reply!
Thank you,
AOL Mail Team
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.AIM and .AOL
I keep getting mail addressed to an AIM account in my AOL mailbox. I don't know the intended addressee named Dakota.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Sent Mail Not Retained in Sent Mail Folder
Mail that has been successfully sent (my email address was on the distribution list), is not added to the Sent Mail Folder. It does appear in the New Mail list. Please fix this major fault.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Data
Dont delete people's data you trash company
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Missing e-mail
I just discovered that I am missing important e-mails, that I know were there in my In Box--New Mail and Old Mail. This is really frustrating. I may have to switch my e-mail. What is going on?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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This is a complaint from ITOVRN I have been a long time customer and I have been having problems getting on AOL tech service has not been ab
This is a complaint from ITOVRN I am a long time customer and lately AOL has been slow and recently I have not been able to go on AOL and tech service has not been able to help. I pay my bills and I am not getting the service I pay for. MY tel number is *****I expect a call
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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How to get rid of This Page not Available in AOL Mail-just started happening and no way to close or remove it
Provide a way to know how to close or get rid of this annoying mostly blank page
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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