AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
442 results found
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Sent e-mails have disappeared from my "Sent" folder without me having deleted any of them
Sent e-mails have disappeared from my "Sent" folder without me having deleted any of them
Hi there,
Hi there. We're sorry to hear you're experiencing this issue! We'd like to look into this, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or at help.aol.com.
Thank you,
AOL Mail team
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Stopped making changes..
08/30/2023 send button disappeared.
What happened ???????
Hi there,
Hi there. We're sorry to hear you're experiencing this issue! We'd like to look into this, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or at help.aol.com.
Thank you,
AOL Mail team
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Have constant problems with new email setup.
Have problems getting and sending mail with new setup. Missing emails are getting worse. The mail that is getting thru, half is marked as spam even when the sender is in my contact list.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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For some reason I cannot see previous emails as I used to? Did something happen preventing this from happening? I need some info
Please go back to your old process where I am able to see previous emails when putting N address in the search bar.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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once again, 'recovery' email code not sent by AOL
As time went by, AOL one of the most bogus email providers on the internet. And once again for the 10th time, their 'recovery' email code is not sent.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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BUG: unchecking spam post displays it
BUG: unchecking post displays it, even in spam folder - WRONG!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Contacts don't work
And here's yet another thing about how the new CONTACTS is totally unbelievable frustrating:
The CONTACT list decides all by itself where it wants to put the names. It has it's own INSANE logic and so now, NOTHING is in the right place.
Plus - as if that weren't enough - I do NOT want SOME of my contacts disappeared off the screen and I have to fetch them with an arrow. This is just so incredibly difficult and totally inefficient and unworkable and exasperating. To go through all these prompts when previously you just clicked on a nam on…Hi there. The older version is no longer available. If you need help adjusting to the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Duplicate and Triplicate Emails
Recently, outgoing and incoming emails are arriving and being received by recipients in duplicate and triplicate copies. Please investigate this problem and fix it.
Thank you.Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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New system is inefficient, I am NOT getting my messages. The NEW system does not allow for saving a specific email. Font is NOT changeable
i cannot change font size in particular email. I do NOT get all messgages sent to me. Messages deleted STILL APPEAR.
NEW SYSTEM IS A STEP BACKWARD. WHAT MORON OKAYED THIS CHANGE? Bad more.Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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new interface less convenient! it does not automatically delete emails on my computer
The new interface is causing me more inconvenience! I don't like it. For instance... When I delete an email on my phone it does not automatically and instantly delete that same email on my computer like the old interface did. Now I have to sign-off and sign back on my computer to delete an email. Please bring that feature back!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Why do you disable feedback?
I often get a message, "We couldn't submit your score at this time." What's the matter with your system?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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change my entry format...put date of entry back in, etc. I don't have a smart phone!!!
You changed your format, and I'm not sure I like the choice I made, so can I try the other format? I think I made the wrong choice. I want a date in front of the entry, get rid of the box at the beginning of an entry...
You gave two choice, and I believe I chose the wrong one. Please change me to the other one.Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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you took off my "send" "reply" options......now I can not send emails. FIX IT, now
you took off my "send" and "reply" commands........now I can not send emails. FIX IT, now
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Stop prompting to save passwords to other companies
When I click on a link to another companies' website in AOL email, AOL interrupts and prompts to save the password to the other company. I do not want AOL to do this. It is an aggravating nuisance. Please discontinue it. Thank you.
**Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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There are so many problems with your redesigned aol. Where to start? Attachments don't open. When composing an email, many problems. good
Go bank to the way mail was organized. work it out, or I must finally abandoned AOL which up to now I have loved.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Contact list additions
I am able to add new individual contacts but can't add these to various lists. When I try to add an existing contact to a specific list the Save icon does not light up and I'm unable to do so. However the Delete icon does light up !
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Not sure whether the blue dots and the bolded type of headlines is redundant and serves the same purpose?
Do the blue dots and bolded headlines serve the same purpose? If trying to accommodate a variety users, provide an option to hide the blue dots...
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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It's too light, we cannot see the wording, the search bar is HORRIBLE cannot find or locate any of my documents, only retrieves old things
It's way too light, we cannot see the wording, or the letters, they are grey not black, and the search bar is HORRIBLE cannot find or locate any of my documents, only retrieves old things - WHen I search I only get stuff from a year ago. he new Search does not work, it used to work with the old platform. but not now.
I cannot find how to change it back to the old platform. PLEASE GIVE US A BIG BUTTONHi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I am trying to send a message to a commercial entity. AOL refuses to send it because it looks like spam. It is NOT spam and I want to send i
If I am sending a message why is AOL refusing to send it.
Hi there,
I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter, AOL Customer Care page on Facebook or at help.aol.com
Looking forward to your reply!
Thank you,
AOL Mail Team
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