AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
442 results found
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unable to make attachments
Can no longer attach files to email. The bottom of the screen where the attachment button exists (or used to exist), is no longer visible, and it is now impossible to scroll down to it. Thus, sending attachments is no longer possible today, though it was still possible yesterday.
Hi there,
I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter, AOL Customer Care page on Facebook or at help.aol.com
Looking forward to your reply!
Thank you,
AOL Mail Team
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in this new format I can't open a PDF. Why?
in this new format I can't open a PDF. Why?
Hi there,
Hi there. We're sorry to hear you're experiencing this issue! We'd like to look into this, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or at help.aol.com.
Thank you,
AOL Mail team
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unable to forward an email
when forwarding an email with a picture, the original message with the picture is not working.
Hi there,
Hi there. We're sorry to hear you're experiencing this issue! We'd like to look into this, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or at help.aol.com.
Thank you,
AOL Mail team
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Can start a class action lawsuit?
This is a thief of money for this supposed service that does not meet my standards
Hi there,
Hi there. We're sorry to hear you're experiencing this issue! We'd like to look into this, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or at help.aol.com.
Thank you,
AOL Mail team
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Contacts in new aol doesn't work
can't add new contacts
doesn't find old contacts
search feature is very weak in email
only shows partial contacts in a section not all as beforeHi there,
Hi there. We're sorry to hear you're experiencing this issue! We'd like to look into this, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or at help.aol.com.
Thank you,
AOL Mail team
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SYNC
WHEN I DELETE EMAILS FROM MY PHONE IT NO LONGER DELETES FROM MY AOL DESKTOP!!! WHY???? MAJOR ANNOYANCE AND SUPER TIME CONSUMING FOR MY BUSINESS!!!! FIX IT NOW!!!
Hi there,
Hi there. We're sorry to hear you're experiencing this issue! We'd like to look into this, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or at help.aol.com.
Thank you,
AOL Mail team
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Better Business Bureau Contacted
AOL handlers not sending verification codes for recovery email. Free AOL email addresses are still being manipulated by AOL to prevent users from deleting accounts. AOL may be accessing users' private-personal data and information. Better Business Bureau complaint is in progress.
Hi there,
Hi there. We're sorry to hear you're experiencing this issue! We'd like to look into this, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or at help.aol.com.
Thank you,
AOL Mail team
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AOL still playing 'verification code' games with email
Whether it be paid or free, AOL has no business messing with users' emails and 'verification code' which is never sent. Not a wonder users are dropping AOL.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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AOL. My mail contacts can't reach me due to this new format that is Horrendous! It sucks.
This is horrendous how AOL screwed up our E-mail. I don't receive mail from subscriptions or Doctor visits notices on My Chart. What gives AOL the right to pick and choose what we receive in our mail by sorting it! This is pure ****, loosing communication through E-mails. I have used AOL since 1996. Time for a change.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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How is it appropriate to make people sign up for a subscription service when they want to remove 2FA?
My phone was stolen from me over this weekend and I needed to remove 2FA. Turns out the only way to do this is by signing up for one of their premium services. Not only that, but they try and trick you into buying the most expensive service when doing so as well. I still think they made me get a more expensive one than I needed. Plus, from what it looks like, signing up online gives you a month free. I did not get access to that when doing so over the phone. This is extremely predatory, and it…
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Automatic REPLY opening
It is VERY frustrating for every email I open, to automatically open in the REPLY mode. I do NOT want to reply to most email, I just want to READ them. Plus, when I want to PRINT one, it is VERY difficult to find that option when in the Reply location!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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i still don't understand why i can't decide what / when to delete things And if itis spam why would i want to keep it ?
i still din't understand why i can't decide what / when to delete things And if it is spam why would i want to keep it ?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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After sent mail please provide an option to always return to Inbox
Right now I sometimes get returned to Today on AOL. That makes no sense, particularly if I am online to read and send multiple emails. I am aware that I can stop this behavior by disabling Sent Confirmation Page, but I'd prefer to leave that enabled to be sure the mail was sent.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Forwarded Emails Are Enlarging
Recipients of emails that I forward have pointed out that lots of these emails are arriving enlarged from their original sizes. This is especially true with flyers and other graphic displays. This recurring problem started about the same time as AOL Mail was "upgraded" about a month ago. How can this problem be fixed?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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The increase size of emails for easier reading and the set page for sign on doesn't work.
The increase size of emails for easier reading and the set page for sign on features doesn't work.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Go back to old inbox, where I can SAVE AS NEW and find them immediately.
I want to SAVE AS NEW IN MY INBOX, not have to search through past days. Your new method requires remembering when someone wrote to make any sense. Thank you.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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SENSE AOL/VERIZON DO NOT CARE THE PROBLEMS OF THE CONSUMERS (PAYCHECKS) I CAN NOT TAKE THIS **** ANY MORE SO SOME ONE TELL ME HOW TO DELETE
YOU HAVE SHOWN YOUR LACK OF CONSIDERATION FOR YOUR CONSUMERS(YOUR PAY CHECKS) HOW DO I DELETE MY E-MAIL YOU HAVE ****** ME UP SO BADLY I CAN NOT FUNCTION WITH THIS EMAIN THANKS FOR NOTHING YOU COULD HAVE KEEP THE FUNCTION BY KEEPING THE PROGROM )FROM INTAC I ERGE EVERY OME TO DELETE THE
Hi there. The older version is no longer available. If you need help adjusting to the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Not able to send message; an error occurred
Not able to send message from draft folder. Am error occurred
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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When I "Reply" AOL inserts extraneous line spaces in the text of the message to which I am replying
When I "Reply" AOL inserts extraneous line spaces in the text of the message to which I am replying
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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