AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
442 results found
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some emails not showing up
Several people told me they sent emails, my family included, and they've never shown up! I check my spam every time I check my email and they aren't there, they've just disappeared!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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i really need a new email carrier - I am sending documents to myself and I can't open them other people are sending me documents and i can't
I need a new email carrier - this new aol sucks beyond belief - I am sending documents to myself and I CAN'T OPEN THEM other people are sending me documents AND I CAN'TOPEN THEM - Im' moving to microsoft whic his a HUGE pain ********** but this aol is the worst
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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"Your mail is temperoraily unavailable" A LOT!
Ever since this new mail rollout, I've seen more and more of your "Your mail is temporarily unavailable." page. It's getting to the point where this is almost a daily occurrence--and I have no problem connecting to other site when it happens.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Page not available The requested page is not available on Mail. Learn more Go to Inbo
Everytime I try to login to my emaill I get this. I then click on blue box that says "Go to Inbox" then I can access my email. This is stupid aol!!!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Let my e-mails flow.
Why do emails I am supposed to get suddenly stop coming? Happened with e-mails from Society Of American Baseball Research and now has happened to the news site PUCK
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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can't find send button? Who designed the browser email page, a monkey?
please show me the hiddend send button so I can send email?
Hi there. The Send button would be located at the bottom left side of the Compose window/page. If you need help adjusting to the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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AOL Mail Francais
Bonjour, je peux recevoir jusqu'à cinq fois par jour des demandes de code a usage unique pouvez vous me dire pourquoi
MerciHi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I don't know what we just did, nor how to follow it...I'm just following instructions
PLEASE...return to the classic version. Many of us just use this as a back up phone. I don't even have it turned on every day. I just followed instructions. Remember when you're over 80, some of this stuff just doesn't make sense to us.
Hi there. If you need help adjusting to the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Some of my emails disappear, what the **** are you doing?????
Some of my incoming emails disappear, what the **** are you doing??
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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unable to search e mail put key word not showing all resuts
unable to search e mail put key word not showing all resuts
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Where is my past?
I have had AOL Mail since 2005. The emails my brother wrote to me when he was stationed overseas, pictures, especially the ones from my old phones, my receipts, were all on here. Now, there is nothing. I tried to get support, but was told there isn't a new system, and to continue the call I need to pay them. I feel so robbed.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Stop sending some incoming emails directly to Archive, skipping Inbox
Currently, some of my incoming emails are skipping the Inbox and going directly to Archive, causing me to miss them. I have no filters setup, so that is not the issue. I've tried adding the senders as contacts, and manually restoring the emails to Inbox, but new emails from those contacts continue to go straight to Archive.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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searching for old emails
So Frustrated because I cant find old emails longer than 2 weeks old.
Never had this issue before. Can this go back to the way it used to be?
If not I don't see a reason to stay with AOL. It's the history of my years of use that has kept me a customer.Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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GMAIL * UP NOW.
MUST BE TOO MANY NEW USERS. USERS ARE COMPLAINING "TRYING TO 'LOG IN' TO MAIL TAKES YOU TO 'CREATE NEW EMAIL'." THEREFORE UNABLE TO ACCESS MAIL. GREAT!!! JUST GREAT!!! I JUST STARTED A NEW ACCOUNT THERE AND FORWARDED ALL OF MY MAIL THERE!!! *!!!!!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Since when you can delete all spam mail? It happened already twice! I should decide when I want to delete.
My understanding was that spam remains in the box for 30 days. Why are you deleting all the mails for the second time within less than two weeks? This new version SUCKS. Also, why mails in the Inbox open as reply? The old version was much better. Why I get messages that this email is Canadian? Maybe Trudeau manages it because it violates users rights and SUCKS too
Hi there. Once an email is routed to the Spam folder, it remains there for 30 days. An email will get deleted from the Spam once it has 30 days since it was moved there. If you think something is not right, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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AOL's send code doesn't work
Since AOL thinks there's "suspicious activity" on one my email accounts, it gives the option of sending a code to the main email address to "verify". Three separate times of trying and no code was sent.. No matter, since all my contacts are written down and the dinosaur-ish AOL email accounts will be terminated.....finally.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Attachments Won't Download
Mail Problem....Just switched to new aol Mail recently. Having problems with attachments, they won't download for some reason. Hoping you are aware and will fix this problem ASAP.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Husband repeatedly locked out/asked for verification code. He has no mobile. I’m getting calls from USA on my mobile. What’s going on?
Husband repeatedly locked out/asked for verification code. He has no mobile. I’m getting calls from USA on my mobile. What’s going on?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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contact list
On the mail version contact list, there's a hundred unknown contacts added that I know nothing about. And when we tried to check it on basic version, seems like it's not showing. This should be investigated further.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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