AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
443 results found
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Contacts Missing
My contact list has disappeared from my account. I have years of colleagues, family and friends I can no longer contact. Message says NO CONTACTS AVAILABLE. When I try to restore contacts, another message says, RESTORE NOT WORKING. TRY AGAIN LATER. Have called tech support twice in 3 days and had no solution.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I need someone with authority to help me.
need someone with authority to help me. I have been on chat several times and on a lengthy phone call. I can not pull up my account information. Me debit card will be expiring soon and I can't get into my account.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Comment supprimer l'adresse mail sur aol, mon papa est decedé.*
Bonjour , comment supprimer l'adresse mail de mon papa, il est décédé et je n'arive pas à supprimer son compte
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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WHY DID AOL ERASE ALL MY ACCOUNT, FILES, EMAIL, COMPAMY LETTERS & CONTACTS? FIX THIS NOW!!
RETURN ALL MY AOL EMAILS, FILES, CONTACTS, WHY IS AOL NOT STANDING UP TO WHOMEVER IS HACKING AOL CUSTOMERS, RESTORE MY FILES, AFTER 20+ YEARS, NOW THIS????!!!!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Recent Sending "To:" will not clear
After trashing any recent sending to address the E-Mail address will reappear and not clear. Please fix
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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all my e-mails have beed deleted or vanished from my mail box. the only thing that is left is the one contact (receiver) i have and with whi
all my e-mails have beed deleted or vanished from my mail box. the only thing that is left is the one contact (receiver) i have and with which i had conversasions with. i urgently need my e-mails both send and received to be reinstaled in my mail account.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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mailbox is inaccessible
why is everything down - I can't even put a picture to this
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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hacking
Get the hackers off our accounts when you said you were doing it. B.S.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Brain Dead
I have had the same AOL email for over 25 years. You verify it with my 2 year old Gmail account.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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ALL MY NEWSLETTERS HAVE STOPPED ARRIVING IN THE LAST FEW WEEKS!
About 2 weeks ago, all of a sudden, almost 100% of my INCOMING MORNING NEWSLETTERS stopped arriving along with any bulletins which they send during the day. I subscribe to some of those newsletters, and I am not receiving them. I called AOL and probably spent at least ONE HOUR ON THE PHONE. The rep could not find any solution. Those newsletters are not in my blocked spam emails - maxed out at 1,000. WHO DO I TURN TO FOR ASSISTANCE? I tried to resubmit my name on some of the newsletters, but they then inform me that I am…
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Delete old documents
Trying to delete old documents from mail. and can not. Looks like i can only do individual...I have over 3yrs of info i want to delete...tell me how im suppose to do that!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Two Factor identification problem
Hello. I cannot connect to my mail, since the two factor identification says 'invalidd code', and it worked since the beginning of the year. I have not done any change to the authentification Method (Microsoft Authenticator). Why ?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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bitte sämtliche Benutzernamen löschen, natürlich nicht rrehkopf@aol.com. Mein Enkelsohn hat diverse Namen eingetippt, Löschen nicht möglich
Sehr geehrte Damen & Herren,
höflichst bitte ich um Löschen sämtlicher Benutzernamen, natürlich nicht rrehkopf@aol.com. Mein kleiner Enkelsohn hat diverse Namen eingetippt, Löschen von mir leider nicht möglich.
Vielen DankHi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Suggestions in the “To:” tab will not delete after deleted
Everytime E-Mail names are deleted when suggested they return. Please fix so they are cleared
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com. Thank you!
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When I delete or move an email, a confirmation flag appears at the top of the inbox. That confirmation covers up the delete button.
When I delete or move an email, a confirmation flag appears at the top of the inbox. That confirmation covers up the delete button making it hard to delete the next message.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Fix e-mail doesn't load to read e-mail stinks keeps happening
Fix e-mail doesn't load to read e-mail stinks keeps happening
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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When replying to emails, when some of the ads on the right side of the page start, they prevent me from being able to type. Please fix this!
Some ads prevent me from typing when replying to emails.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com. Thank you!
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How do I opt out of two factor authentication, it can't seem to find my cell phone most of the time.
The last time I tried to get out of two factor authentication the only options where to get into two factor authentication not out. I don't need the security, it's a general pain and your system can't seem to find my cell phone lately.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com. Thank you!
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get rid of 2 step verification
Get rid of 2 step verification as it is almosy impossible for us to do and creates a scam from third parties who try to make you pay for a new subscription. One tried to get me to pay $48 per month and lose all my contacts and save emails.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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quit asking for account user verification at every signin from my desktop, my phone is broken!
Please quit asking for account user verification at every signin from my desktop, my phone is broken! I cannot get text. And asking me to press #1 won't happen, I can only use voice to answer the phone, it doesn't have a working screen to press 1. Have an alternate option like another email address or optional phone number to send verification codes to please.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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