AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
443 results found
-
That’s what I am asking
Mail with envelope not send email but do receive on aol web browser not getting sent mail on mobile ap
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
Provide free customer service!
Suddenly I can't log in. I tried all the Aol on-line methods, none of which worked. Aol was to send the 6 digit password to my Aol account to get me in, but it never came through. So I tried sending to my cellphone and to my gmail account, but got no code in either case. I called customer service and for a "fee" they agreed to help me. How much? "Oh we can't tell you that." Are you kidding me? Every service on earth tells you up front what the charge will be, but no, not Aol, because they're…
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
26 years too late
I have had the same aol email 1998. And now you want to verify it is me. Seriously?
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
!
I am FURIOUS that you do not let me open Media Matters emails!! How DARE you censor what I CHOOSE to read? I have stuck with AOL for many years, and have been ridiculed for it a number of times, especially when I go to get computer services. If you are going to not allow me to open certain email I will be DONE with AOL!
Hi there! Thank you for reaching out. While we don't address account recovery issues on this platform, we would be happy to explore what support options are available for your account. Could you please share your email address with us in a Private Message on our AOL Customer Care page. We're looking forward to help you!
-
Flag Icon
Where is the Flag Icon for marking email as Important or Urgent?
DR CLEMENT AKATENG MD.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
Quit prefilling login name and password
Just stop. This is a bad idea. You got rid of the list of people who log into my computer and put one name and prefilled it. Stop. That does not work. It is just plain wrong. Stop doing it. And you prefilled the password. I don't want that. I don't want anything prefilled as multiple people use this computer. STOP IT. IT'S STUPID AND DANGEROUS. WHAT IS THE MATTER WITH THE PEOPLE AT AOL? THIS IS WRONG.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
The new aol I cannot change to because it doesn’t even have half of my emails (1), and (2) I have saved business and tax records on my AOL
New AOL does not work for me
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
Emails for several namea
I have 3 different screen names I use for business and every day use. I can’t open or get into any of them on my iPad. What is going on? I am losing clients because I can’t get my emails
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
Attachments
My email is not accepting emails with attachment. I have tried several times to resend the attachment from my other account but it will not accept. Help
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
Email receives spam complaint how do I mark sender as not spam
I accidentally marked an email as spam and deleted it - last year. The sender gets a spam complaint message and cannot send me emails. I added the email address to my contacts and this doesn't work. How can I remove the spam complaint flag so the sender can send me emails?
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
Receive e mails timely concern
Please note I discussed my e mail not coming in and to see it constantly refresh it
Apple I phone says the third party to contact is my e mail provider
I discussed this with aol tech support representative Ron on Thursday 11.am pacific there is no further information or identification the representative can give not authorized to disclose her full name or extension
Please help me create a ticket case I have been a loyal customer or many yearsPlease contact me georgeshah@aol.com or my cell on file
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
Allow access to email from last year
Where is my email from 2024?????
Hi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!
-
Aol photos
Select all photos from the AOL EMAIL folder named: PHOTOS and copy to an external drive
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
Retrieve blocked email address
How do I unblock the email address
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
Activity (logging in; scrolling, opening, closing, ... all e-mail operations) in the e-mail screen frequently lock the system.
My system locks up when using AOL mail. It appears to be a problem with loading adds, as the add panel on the right will be blank, then when the system becomes responsive I will see the adds have appeared. It even prevents me from navigating to other folders in my browser. I've decided I need to find other providers of the services you've added, and drop the subscription service-it's probably 200% of the price elsewhere.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you
message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Password Change Issue
II changed my password in Google. Now I cannot acess my email in Bing or on my Apple phone.
How do I fix it?Hi there, we are sorry to hear that! We'd like to further investigate this, can you
message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Big brother neighbor down the street.
My mail is being filtered. I no longer receive automatic replies (or any reply) from commercial entities that I contact. I have the feeling that my AOL address has been “illegally” rerouted through an additional (not original) server in 2025 or late 2024. I noticed that for unknown reasons 2-step verifications has been requested from this only desktop computer that I use, when no browser change or update (or other change) has been made by me. Please check the basic routes (free of interceptions) for “phr***@verizon.net” Thank you!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you
message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
- Don't see your idea?