AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
375 results found
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problems with opening mail
I'm having trouble with AOL signing in with Google Chrome, When I open an email, the email's reply cursor immediately appears, making it impossible to read any attachments or easily read the email. I seem to be able to use this successfully on another browser, and also when I switches back to Classic AOL, but it is very frustrating.
Hi there. I recommend clearing cache and cookies in your browser to resolve this issue. More details here: https://help.aol.com/articles/clear-cookies-on-a-web-browser
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Delayed and repeating "New Mail Alert"
New mail that arrives typically is followed by a "New Mail Alert" sound. The new mail format delays these sounds for an extended period of time after the new mail is actually in the In Box. This fault is followed by repeating "New Mail Alerts" that sound after the first Alert has sounded...and then it sounds again....and again; for up to three minutes or more. This misleads users to re-check their mail, only to discover that no New Mail has arrived, since the last, already alerted mail has sounded. Please fix this delayed and often misleading alert duplication that interrupt…
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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How to add my profile photo and message to emails automatically?
How can I add my profile photo to my emails along with a short message automatically?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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i was hacked and my messages were being forwarded to aim!
watch emails being hacked and forwarded to AIM!!! My account has been hacked!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Keep As New
When I go to my Deleted Items and select an email to Keep As New, it should automatically move back to my In Box. Instead, it stays in the deleted folder. I shouldn't have to take two steps!! Also, it should go back to being BOLD. If you're going to copy Gmail, at least choose the good features.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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The Ad feature (?) seeems to have corrupted AOL on EDGE
Get rid of the Ad...! I corrupted my AOL. Now I cannot access iton Edge (have to do it in Chrome) It gives me a hideous error page where I cannot proceed. I need suggestion on what to do. Reinstall?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Suddenly being asked to get a code by landline to log in. How can I stop this, as I am about to go abroad?
Stop asking for a code by landline to log in. No help to me as I am about to go abroad!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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How can I silence the AOL "You've got mail" announcement.
Please advise.
Hi there. You can turn off these notifications, by going to Settings>More Settings>Notifications. If you need help adjusting to the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Recently started lagging and loading extremely slow
For the last week, AOL has been extremely slow in loading anything on the page. If I click on an email to delete them, it lags way behind where I am. If I scroll down to view other emails on the list, it does not scroll when I do. I've rebooted several times to see if that will help, but no. I don't have this issue with any other site I go to nor with any other email account I have. I have had my AOL account since 1998 and would hate to give it up. People laugh when I…
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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we think it is unsafe
Why does AOL put the message on my emails over and over again...
Why is this message in your Inbox?
We think this message is spam. We still put it into your Inbox as the sender is in your contact list. You can mark this message as safe or remove the sender.Please make it STOP. It's in my contact folder... STOP IT, JUST STOP IT
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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PAGE JUMPS
PAGE JUMPS WHEN I TRY TO CLICK ON AN EMAIL.
MAKES ME CLICK WRONG ONE AND THEN I HAVE TO GO BACK.
FRUSTRATING AS HAIOL!!!WHY DO I HAVE TO LOG IN FOR FEEDBACK
WHEN I AM ALREADY LOGGED INTO MY MAIL??????Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues
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mail I attempt to delete comes RIGHT BACK AS NEW
OMG what A DISASTER since you changed the email. I have to now get rid of AOL and start a new email, BECAUSE I CANT DELETE ANY MAIL!!, no matter what I try, ALL the email that I "view" that should got to old mail, or "delete" , ends up NEW AGAIN!!!!, I have wasted my time deleting them and now I have over 7K emails that ALL LOOK NEW!!, so I can't tell what I just keep as unread vs those I actually have already TRIED to delete!!. Looks like AOL is just trying to get the rest of…
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues
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Hi there. The Reply button is located at the top left corner of the opened email, left pointing arrow. You can hover over those icons to see their function. If you need help adjusting to the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I get a pop up now!!! IT IS COVERING MY MAIL, now you are holding my mail *******..... go back to original
POP UP COVERING MY MAIL!!!!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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UNABBLE TO ACCESS AOL EMAIL
RETURN TO PREVIOUS INTERFACE
My email does not load after logging in. The AOL Mail page opens with a blank page with an incomplete circle going round and round endlessly in the middle of the page. The settings gear icon does not function when clicked. As such, I am locked out of my email. First, I could not even login with my correct details. I had been locket out of my own account, though a call to AOL US Help confirmed my account was active. AOL US Help told me to contact AOL UK Help for assistance by giving me …
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues
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You will not allow me to close one of my AOL Accounts that have been sold to the Dark web, It is a major security risk
You will not allow me to close one of my AOL Accounts that has been sold to the Dark web, It is a major security risk.
Seriously not impressed and no, I don't care for any of your reasons why this can not be done.Hi. You should be able to close your account, as long as you still have access to it, if you follow the steps from this article: https://help.aol.com/articles/close-your-account
In case you need help closing your account, please contact our team at https://help.aol.com/contact/
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RECLAIM EMAILS
THANKS SCMBAG AOL! YOU DELETED ALL OF MY LATE FATHERS ENTIRE MAILBOX
Hi. We are sorry to hear about your loss! If the account has been inactive for more than 12 months, the mailbox was most likely purged. More info here: https://help.aol.com/articles/reasons-aol-deactivates-or-deletes-an-account Once emails are being purged during the inactivity period of the account, they are deleted from the servers as well. While your recent login reactivated your account, the data deleted is not recoverable. To avoid this issue in the future, please make sure to access the account at mail.aol.com or the AOL app at least once a year.
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How to mark not spam when spam folder is empty
How do I mark an address as Not Spam when the Spam folder has been emptied? I've searched the AOL.help without success.
Hi there. This option works when you have an email to apply it to.
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Deleting Emails Not Working
AOL is not deleting emails I have marked to delete. They come back. This just started happening.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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