AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
375 results found
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AOL Mail is costing me hours of time I do not have by randomly putting emails I need in the trash
STOP RANDOMLY PUTTING MY EMAILS IN THE TRASH!! I don't have time to waste going through looking for the emails I need.
Hi. In most cases, this problem is caused by the incoming mail filters on your account. To verify your incoming mail filters, please go to mail.aol.com using a desktop computer/laptop, and click on Settings on the top right, then More Settings, and finally Filters. On the Filter page, review the filters that are set up to move your incoming emails to the trash folder, then edit or delete them, in order to receive your emails in your Inbox. If there's a filter that you did not create, your account might have been compromised, in which case, we strongly recommend you to secure it, here's how: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account
If you're using a mobile app or program that's setup to delete email from the server, you'll need to contact the manufacturer for help. Examples include Outlook and Mac Mail.
If you need additional help, please contact us on Twitter at @AOLSupportHelp or on…
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Slow on Chrome
Within the last few weeks, AOL has been really juttering and slow on Chrome (on my 2023 Macbook Air M2). In fact, having AOL open as a tab slows down the rest of Chrome. I have gotten rid of any unnecessary Extensions (including AOL's extension) and cleared Cookies and Cache.
This is bad, AOL. What's changed??
Let's try some browser troubleshooting. Please follow these steps, in the given order and let me know if anything changes: https://help.yahoo.com/kb/SLN2891.html
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No mail is coming into my account.
I am not receiving any e-mail into my account and I had block on but change to not anything being blocked?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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can you explain how emails from one of my contacts ended up in my SPAM folder 6 times in 2 days?
I just went through my SPAM and found 6 emails from one of my contacts. 6 in 2 days! What is the point of adding someone to my contacts?
Please mark the emails as not spam and let us know if the issue persists afterwards.
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Sometimes, my email in box indicates one more email than are actually listed in my inbox. Can't see it unless I sign out, then sign back in
Sometimes, my email in box indicates one more email than are actually listed in my inbox. Can't see it unless I sign out, then sign back in. Going to another folder, then coming back to my in box does not work to bring up the new email.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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E-mail
having problems with retrieving my e-mail. unable to open New Mail. I click on New Mail and the screen just turns blank, even though the New Mail icon shows that there are a number of e-mails waiting to be opened. thank you for your attention. hope this problem is cleared up soon.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Harassing users on daily -verification code
This is using verification code to harass me- asking for verification code daily is excessive. Your f**ing email is not Fort Knox or Pentagon. Just harassing conservatives, right?
If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code at your recovery phone number or recovery email address for any of the following reasons:
• AOL notices suspicious account activity.
• You're using an unfamiliar browser or device.
• You're traveling away from your usual location.
• You sign in while using a VPN or a proxy server.
• You've logged in with a private or incognito window.
• There are many attempts to sign in with incorrect passwords.
• The "First time signing in from this device" message appears.
• You've cleared your browser history or data cache including cookies.This is why it's important to keep these…
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No emails loading
Not an idea; why is AOL email not loading new messages this morning? A 10:50 am email is the first I've received, today, on all platforms (iOS, Android phone and PC.) Normally I'll have 20-30 emails between midnight and and noontime.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please contact us at help.aol.com and provide a bit more detail?
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SYSTEM VERY SLOW
When I sign into my account it goes to a page that says "go to mail" why the extra step? Then once in my account the SYSTEM IS VERY SLOW SNAIL SLOW this must be improved NOW!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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filters
The only reason I look at my spam folder is to make sure no "legit" mail has wound up there. To make this more efficient, I have created a number of filters based on the domain names from spam messages, with the instruction to send messages from those domains to the trash. However, messages that should have been caught by these filters keep ending up in my spam folder. I want to have them bypass the spam folder, and just go directly to the trash, so that I don't have to wade through as many messages when checking to see…
Hi there. As a general rule, filters get applied to emails going to Inbox, not Spam. For any emails caught by the spam filter (going to Spam), please keep marking them as Not Spam. In case you need additional help or have questions, we are available at help.aol.com
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Why do you fools block accounts when customers travel. Good email companies dont
What the **** is the reason you block logins when traveling and demand extra unwanted and unneeded verification.
No other email does that and it makes you the worst email service in the world .
Hi there. If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:
- AOL notices suspicious account activity.
- You're using an unfamiliar browser or device.
- You're traveling away from your usual location.
- You sign in while using a VPN or a proxy server.
- You've logged in with a private or incognito window.
- There are many attempts to sign in with incorrect passwords.
- The "First time signing in from this device" message appears.
- You've cleared your browser history or data cache including cookies.
This is why it's important to keep these recovery options up to…
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email keeps showing up on the dark web with password
My AOL email with password keeps being found on the dark web. Monthly. Constantly making new passwords and they are still gaining access to it. You need better security! Also - why cant we BLOCK email addresses anymore? You allow scammers to fill my inbox. Fake advertisers. Give back the ability to block senders.
Hi there. If you reached the limit of 1000 email addresses blocked, the option will no longer be available to use. The block feature is best used for people, not spam, since spammers can use spoofed accounts. Meaning what you see might not be the actual sender address. The more often you mark these emails as Spam, the more you train your personal mail filter to recognize them as unwanted. If you need additional help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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FIX the 'Undo' feature. Feature works sometimes, sometimes not.
FIX the 'Undo' feature.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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AOL Mail
If AOL mail is free, why am I being charged for it every month???
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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Saved email is gone
Saved emails, contacts, nothing exists any longer in my AOL mail. I was looking at once again using this as a regular service, but missing email and contacts. There is not way to trust it.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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stop blocking gmail
Started within last 24 hours: can't receive message from gmail senders. Gmail sender sees block message:
550 5.7.9 This mail has been blocked because the sender is unauthenticated. Yahoo requires all senders to authenticate with either SPF or DKIM.
Hi there. Please inform these senders to further investigate this issue from their end (they might need to configure DKIM for their domain) and if they cannot find the root cause on their end, they need to contact our team at: https://senders.yahooinc.com/contact/
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Please stop sending me messages in French, I am English and can not read the messages, All messages must be in English.
Messages in English Please
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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My email account was hacked by ******** who sent out a scam phishing email to over 240 of my contacts. Please delete that accoun
ACCOUNT HACKED BY vzezt4qe@verizon.net. They sent a scam phishing email to my contacts
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Why is incoming mail have a blue rotating circle that keeps running. Cannot receive mail from "verifing" sources.does no
Cannot receive from sources requiring verification. Blue rotating circle in incoming box; blocked mail?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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